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Rangeressary Author

Level 1

10 points

Mail Connections Lost After Sleep (Ports Fail)

I am having the problem that others are having regarding Mail reconnecting after sleep. Typically, it fails to connect to my Company IMAP server, and the IMAP Gmail server (but connects to the Gmail SMTP server). It looks like this in Connection Doctor:

I have done the following already:

1. Deleted and reinstalled the accounts

2. Reinstalled Mountain Lion from network

3. Reset my SMC

I have searched for any firewall that would mess it up, but have come up with nothing. Here is the readout from Terminal:

ls: /Library/InputManagers: No such file or directory

ls: /Library/Mail/Bundles: No such file or directory

ls: /Users/KyleEssary/Library/Mail/Bundles: No such file or directory

/Library/LaunchAgents:

com.Cvnt.start.plist

com.amazon.sendtokindle.launcher.plist

/Library/LaunchDaemons:

com.Cvnt.daemon.plist

com.adobe.fpsaud.plist

/Library/StartupItems:

/Users/KyleEssary/Library/LaunchAgents:

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.DB72A0D3-A7F5-42AA-B8C0-B9F DD21F52AE.plist

The CVnt plist is from an app that I added long after I noticed this problem. The problem was the same before and after installing that app.

Whenever I run the Network Utility following a wake from sleep on typical ports, I get this:

Whatever the issue may be, it apparently starts on sleep because Power Nap has yet to work. I have had this issue since installing Mountain Lion and would appreciate any help.

MacBook Air (13-INCH, MID 2011), OS X Mountain Lion (10.8.1)

Posted on Sep 5, 2012 12:36 AM

127 replies

Oct 5, 2012 12:32 PM in response to Rangeressary

Installed the supplemental update to OS 10.8.2, that seems to have solved the issue.

Oct 5, 2012 12:44 PM in response to guidointernazionale

Interesting! My problem went away in the last 24 hours too, but I already had 10.8.2 installed. Maybe Google fixed something.

The other new thing that installed itself on my MBP in the last 24 hours was a Norton Anti-virus Live Update. Are any of the rest of you users of Norton Antivirus?

Oct 5, 2012 3:11 PM in response to regfoster

It's not 10.8.2 that did the trick, but the supplemental update to it (at least that's what I think, using not so watertight "post hoc, ergo propter hoc" reasoning):

http://support.apple.com/kb/DL1600?viewlocale=en_US&locale=en_US

http://www.macworld.com/article/2011213/apple-releases-supplemental-update-1-0-f or-mountain-lion-10-8-2.html

Rangeressary Author

Level 1

10 points

Oct 6, 2012 4:03 AM in response to guidointernazionale

Dang it! I thought by your report that it was back up so I resetup Mail only to be disappointed. It's still a problem.

Oct 6, 2012 4:54 AM in response to Rangeressary

Guido...again, I want to emphasize that I have not yet installed 10.8.2 Supplemental, but the problem went away. The only change wass the installation of a Norton 11 Antivirus updat. I'm curious, do you use NAV?

Oct 6, 2012 5:44 AM in response to regfoster

No, I don't use NAV. The reason I think the supplemental update had something to do with it is because after applying the update mail started and needed to reimport its messages (which went amazingly fast btw, given the number of mails I have in my imap accounts). It cannot just have been google that fixed something, because my work imap account was also affected, and also back to normal now.

Oct 6, 2012 6:23 AM in response to guidointernazionale

Guido...then I would say that between the two of us, we have eliminated both the 10.8.2 Supplemental update and the NAV update as the fix. I have now just run the Supplemental update, and I see what you mean...obviously the update did something to Mail.

My bet at this point is that the problem was on Google's end, and that they fixed it a couple of days ago.

Rangeressary Author

Level 1

10 points

Oct 6, 2012 4:28 PM in response to regfoster

It's still an issue even with Drive/Dropbox removed and the supplemental update.

Oct 11, 2012 12:57 AM in response to Rangeressary

Yes, I decided to challenge fate and reinstall Google drive, and mail still works fine. So Google drive doesn't seem to be the problem. I never removed dropbox, so that's not it either.

Rangeressary Author

Level 1

10 points

Oct 14, 2012 12:34 AM in response to guidointernazionale

It's working great now. I'm no longer using the Google Drive App, and am using Archy instead and now it works fine.

drstu007

Level 1

0 points

Oct 16, 2012 3:11 PM in response to Rangeressary

I am still having this issue - after sleep have to quit then restart Mail for it to connect.

Other software (Safari / Chrome etc) connects fine.

Have installed all the updates etc, but the problem persists.

Has been an issue ever since ML release.

Oct 23, 2012 9:18 AM in response to Rangeressary

Well, the exact same thing is still happening to me!

After coming back from sleep, Mail stops fetching data. Only way to fix is restarting. And this only after I've updated to Mountain Lion.

Interestingly enough, I have Tweetbot installed, and the same thing happens to it. It stops fetching tweets, and I have to restart it. So I'm pretty sure that whatever the problem is, it's not with Mail.app.

Rangeressary Author

Level 1

10 points

Oct 23, 2012 4:54 PM in response to Paike steiner

I thought about mentioning this yesterday. It started working for me a few weeks back, but I hadn't realized that it was whenever I removed Tweetbot. I reinstalled it yesterday and the problem came back.

Is there a conflict between the two apps somewhere? Does everyone else on this thread who had the problem previously use Tweetbot?

bajawil

Level 1

0 points

Oct 24, 2012 3:17 PM in response to Rangeressary

HI, add me to the list of currently suffering mac mail on wake issue.

After compter (Macbook 2.7 core i7, 10.8.2) sleeps, mail will no longer connect and retrieve messages, unless I quit (sometimes have to force quit) and restart app. In some cases I have to restart computer.

This happens whether the computer i spulgged in (power nap) or not.

I want to add that during labour day, power nap was working fine. And only since then has it stopped working.

I'm very courious if power nap is working for anybody?

Dannylap

Level 1

0 points

Oct 24, 2012 8:02 PM in response to Rangeressary

another frustrated user here too...I am experiencing the same problem on both my MBPro and MBAir...both running 10.8.2. The issues started about a week ago when I updated the MBPro to ML and then the next day I bought a new MBAir and it too has the same problems. Both computers are running differnt Apple ID's and different mail accounts but are experiencing the same problem. Both can be fixed each time by quitting Mail and reopening but what a nuisance that is! I have Drop Box on my MBPro but not on the MBAir so i am not sure that is the resolution...I hope this is something at the Apple end and they initiate a fix...unless someone has come up with something in the meantime? Any suggestions would be greatly appreciated. Here is a screen shot of my what greets me each time I open my computer:

Mail Connections Lost After Sleep (Ports Fail)