Can't stream video on iMac

I originally posted this almost two years ago, and re-asked the question about a year ago, but never got a single reply to the problem. Anyway, when I try to watch streaming video via the web on my iMac, the video constantly freezes and re-buffers. I have an iMac11,1 with an Intel Core i7 w/4GB memory running SL 10.6.8 and Safari 5.1.7 and it's wired into my router via ethernet. My internet speed is typically 18~20 MB/sec on speedtests.


The other computers on my home network have no issues - including laptops & handhelds w/WiFi - so I don't think it's a problem with my network or internet connection. I've had this Mac for almost 3 years now, and I have never been able to watch online video with it, which of course would be nice to be able to do.


Any suggestions would be appreciated. TiA.

iMac, Mac OS X (10.6.8)

Posted on Sep 7, 2012 1:23 PM

Reply
13 replies

Sep 8, 2012 12:38 AM in response to SteveLasher

How full is your iMac's hard drive?

How much free space is left on your HD?

If it is nearing full, this can really slow down your iMac.

Have you considered adding more RAM.

4 GBs is really the working mimimum RAM just to run OS X, by itself.

Streaming video through iTunes, or via the web can eat up CPU, GPU and RAM resources.

Your iMac can take 16 GBs

RAM is fairly cheap for this model iMac.

I would, at least, install another 4 GBs for a total of 8 GBs. Consider putting in the max. 16 GBs

Relaible RAM can be purchased online from crucial memory or OWC.

Here is a link from OWC for the RAM memory you need.


http://eshop.macsales.com/shop/memory/iMac/DDR3_21.5_27


This should help with your streaming issues

Sep 8, 2012 9:26 AM in response to MichelPM

MichelPM,

Thanks for your reply. I have a 2TB HD with 1.91 TB free (I put most of my stuff on my Network Server).

I have considered adding more RAM, but looking at Activity Monitor (and I'm certainly no expert analyzing AM), it doesn't appear I'm maxed out on RAM use. I'm showing:


Free: 1.62 GB

Wired: 272.7 MB

Active: 1.87 GB

Inactive: 242.4 MB

Used: 2.38 GB

VM Size: 123.60 GB

Page ins: 148.2 MB

Page outs: 0 bytes

Swap used: 0 bytes


Does it look like those numbers indicate a problem?


But if it does indicate a problem, that brings up a more fundamental question: Should you really need more than 4GB to stream video? If so, I would think that this would be a widespread problem, since a lot of Macs shipped with 4GB. Not only that, but is 4GB really a minimum for OSX? That would imply an inefficient use of memory (by contrast, my Win7 netbook has 1GB and streams video fine). And of course, an upgrade doesn't ensure a fix.


But if I do consider an upgrade (and I haven't looked under the hood yet), don't 4GB machines typically ship with 2 2GB modules installed, with a total of 4 slots?


Thanks again for your help.

Sep 8, 2012 12:15 PM in response to SteveLasher

Is this what activity monitor looks like at an idle?

Should check it while running web browser. The browser and of the browser has Adobe Flash installed can really send the CPU and available RAM count up.

Can you stream any video, like YouTube?

From what you posted there these numbers look OK.

Using a little over half the allotted RAM.

But once you start opening and running your normal apps, things can ramp up quite a bit.

Do you have a lot of items that startup with the Mac in your systems Login Items?

This can slow things down, too!

Paring down the system login items can help with some performance issues.


Apple ships Macs with just the enough RAM to give you a stable experience out of the box. Every re-iteration of Mac OS X uses more and more CPU, GPU, RAM and HD resources. The newest OS X, 10.7 Lion and 10.8 Mountain use even more of the available minimum resources. 4 GBs of RAM should be considered a working minimum and not an ideal amount of RAM. Apple expects users to upgrade their Macs RAM and any other upgradeable compnemts on their own and doesn't supply, out of the box, an optimal configured Mac.

iMacs like to have RAM to be installed in matched pairs for optimal performance.

So, if you upgrade to 8 GBs of RAM you would need (2) 4 GB sticks. If you want to keep the (2) 2 GB sticks of RAM in your iMac, you could add the (2) 4 GB sticks of RAM for a total of 12 GBs of RAM.

This should be plenty of RAM for your needs.

Sep 8, 2012 4:09 PM in response to MichelPM

These AM stats were with several apps open: Finder, iCal, Image Capture, TextEdit, Word, and Safari (w/3 windows and 20 tabs). I do have flash installed.


No, I have problems streaming pretty much any video including YouTube, imbedded video (such as ESPN3, NBC.com, etc) and Netflix.


The only thing that starts up at login is Finder. I open everything else manually. I mostly use this Mac for email, standard web browsing, word processing/spreadsheets/presentations, scanning, etc. Pretty standard stuff. I don't do many/any resource-intensive things like gaming, cad, 3D Graphics, etc. so that's why I was a bit surprised to think it was a memory issue.


Like I mentioned, I have considered upgrading the memory - as you mentioned it is fairly cheap. But if 8GB (or more) is required just to watch video on an otherwise pretty standard computer, you have to admit that would raise questions about Apple's capability as programmers. But hey, if a $50 add-on fixes my problems, I suppose I could live with that!

Sep 19, 2012 10:43 AM in response to SteveLasher

As far as your CD/DVD issue goes, have you just tried dragging copies of the off the CD and put into iTunes to play there? Do these files play fine in iTunes?

What about commercial CDs or DVDs. Do these play fine from the drive?

If they don't, then there is something wrong with optical drive. It might be bad.

If commercial CDs and DVDs play fine, then there is something wrong with the way the disc was burned on your PC.

The simple and least expensive fix is to buy a retail, commercially available CD/DVD lens cleaning kit.

You may need to run the lens cleaning cycle more than once.


As far as Internet video goes, try a different web browser if you are only using Safari. Try Mozilla Firefox or Camino.

If the issue goes away using these other browsers, then it's an issue with Safari.

You can try and clear out all of Safari's cache files and make sure you clear out Safari's browsing history.

Clearing Safari's cache files maybe found in Safari's Preferences menu or it maybe located as a separate menu item.

You may even have to totally reset Safari, but do not do this until we figure it as a last resort as this action returns Safari to a default state.

If other browsers exhibit this freezing/buffering issue, then it could be the Flash Player plugin. You need to use Adobe's Flash Player uninstalled app the uninstall Flash, then check the Adobe web site for updates to Flash or the latest Flash plugin, download and reinstall.


Also, this doesn't hurt, find and open OS X's Disk Utility and run permissions repair on your main boot drive.

May not help, but sometimes can clear up some issues.


Another thing I thought of since you have the iMac connected to Ethernet. Do you use a Firewall on your router?

I am not an expert in dealing with end with the router end of the Internet connection. You could see if temporarily shutting off the Firewall improves the streaming video issue on your iMac.

If this fixes the issue, then you need to leave the Firewall off for the iMac, but find a way to enable it for all your other devices and PCs.

Can't help you there as I am no expert.


If none of my suggestions help you, the only other thing I can think of is that it could be an issue with the GPU and/or Logic board or even a failing HD.

If that's the case you need to backup everything to an external FireWire HD and bring your iMac in for servicing.


Do you still have AppleCare warranty service?

If all of the issue still do not resolve themselves, then you need to bring in your iMac to Apple or an Apple Autgorized repair center for diagnosis and repair.

Sorry I can't do anything more for you.

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Can't stream video on iMac

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