Internal speakers not working with Mountain Lion

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Internal speakers not working with Mountain Lion

Hi

I have MacBook Pro 17" late 2011. After Mountain Lion installation, internal speakers are not working. I can hear soud from speaker during system boot, not n ot in OS. Speaker symbol is grey, not black. Headphones are working fine.

Re-installation, NVRAM clearing, etc. haven't solve the problem. I have discussed with Apple support, but they cannot to help.

I have also tried with OSX Lion, with that one speakers are working perfectly. So it cannot be a hardware problem.

Any ideas?

MacBook Pro (17-inch Late 2011), OS X Mountain Lion (10.8.1)

Posted on Sep 8, 2012 8:38 AM

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Answer 1

Sep 8, 2012 8:45 AM in response to mhm.71

http://support.apple.com/kb/HT3964 Try resetting your SMC, then go into system preferences>sound>output and select "internal speakers" then try to play something. Let me know if that works 🙂

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Answer 2

dominic23

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Sep 8, 2012 8:58 AM in response to mhm.71

Reset SMC. http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

More Info:

http://applehelpwriter.wordpress.com

Note. I have not tested the tips suggested in the above linked article.

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Answer 3

mhm.71 Author

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Sep 8, 2012 9:19 AM in response to lizardcarter

SMC is reseted several times - no help. Problem is that there is no "internal speakers" option any more under output tab.

Digital out (red light on inside headphone connector) and norman analog out both are working fine.

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Answer 4

dominic23

Level 10

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Sep 8, 2012 9:57 AM in response to mhm.71

Try this once more.

Plug the headphone into and out of the headphone port 5 or 6 times gently

to flip the microswitch inside. Sound is stuck in digital mode.

Best.

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Answer 5

mhm.71 Author

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Sep 8, 2012 10:53 AM in response to dominic23

I have tried this also 😟

And as I told before, I have tested my hardware with previous OS, and it works perfectly with it.

This must be some Apple Mountain Lion issue, but Apple is denying it.

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Answer 6

dominic23

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Sep 8, 2012 11:49 AM in response to mhm.71

You are right. It does not look like an hardware issue. But anything is possible.

MBP is in warranty for 1 year from the date of purchase.

You have to take the MBP to the Apple store as soon as possible.

Let Apple resolve the issue.

Best.

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Answer 7

sanjampet

Level 5

7,982 points

Sep 8, 2012 12:26 PM in response to dominic23

Try this, go to utilities, audio MIDI set up, click output tab, on the source drop down menu select built in speakers,

and make sure that setting is highlighted in the lefy colum.

Hope this helps.

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Answer 8

dominic23

Level 10

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Sep 8, 2012 12:44 PM in response to sanjampet

That tip is included in the article by Phil Stokes under the section

"no sound or volume after upgrading".

mhm.71 has the link to that article.

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Answer 9

mhm.71 Author

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Sep 8, 2012 1:46 PM in response to dominic23

Hi

Yes, this is also tested with no help. My MacBook is purchaced on June 2012, so I have enough warranty left 🙂

But thanks for your answers and tips. I'll post the resolution right after my MBP has visited at service.

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Answer 10

Oct 24, 2012 12:40 PM in response to mhm.71

Has this issue been resolved yet? I am experiencing the same with an early 2011 MBP running 10.6.8. Issue persists with 10.7.5. The startup chime is heard but when the system is booted the speaker goes from black (working) to grey (unavailable) within a few seconds.

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Answer 11

mhm.71 Author

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Oct 24, 2012 1:33 PM in response to christopherfromsteamboat springs

Hi

No, situation is still same. Startup chime is ok but in the system speaker goes black. If I connect external speakers via USB like Polycom CX100, the sound is ok through it.

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Answer 12

Oct 24, 2012 1:44 PM in response to mhm.71

Strange... Today when I plugged in some Apple headphones the internal speakers DID work while sound did not come out of the earbuds. Upon disconnecting I got the famous stuck red light. Yesterday the headphone jack worked as expected, so this symptom is not consistent.

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Answer 13

sanjampet

Level 5

7,982 points

Oct 24, 2012 2:25 PM in response to christopherfromsteamboat springs

Maybe a faulty micro switch that hangs, in a weird way, the connectors on the headphone jacks are not precision sized devices, maybe the jack size is off a touch, or deformed the switch a little. Bring to the Apple store and let them deal with this, as it is not an isolayed issue.

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