Diagnosing cause of kernel panic on a Mac Pro

Question

kevloucat Author

Level 1

0 points

Diagnosing cause of kernel panic on a Mac Pro

I've got an early 2009 Mac Pro with the following specs:

2.66 GHz Quad-Core Intel Xeon

16 GB 1066 MHz DDR3 ECC

NVIDIA GeForce GT 120 512 MB

OS X 10.8.1

Problem is, at random times, my Mac would just shut down and then restart after I clicked through the "gray your Mac shut down without telling you because it's selfish" warning screen.

I took it to a local computer shop and they couldn't really tell, and suggested I do a clean install of Mountain Lion. I did that, got everything back on from Time Machine (just Documents and Music, no Libraries per the technician's instructions), and then last night it did it again. Restarted while I was working on a web site. No notice.

I wondered if someone could help me diagnose the problem or problems(s), since I can't make ANY sense of the sytem report.

Here is the complete system report when the panic occurred. Thanks for ANY help at all you can provide.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Interval Since Last Panic Report: 228862 sec

Panics Since Last Report: 1

Anonymous UUID: 300EE43F-9F5E-478A-A738-158466678DEC

Fri Sep 7 22:25:11 2012

panic(cpu 2 caller 0xffffff800f2b7b95): Kernel trap at 0xffffff7f90a27975, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0xffffff81fe852000, CR3: 0x0000000011b01000, CR4: 0x0000000000000660

RAX: 0xffffff804da3e400, RBX: 0xffffff804e2ea800, RCX: 0xffffff803113c2c1, RDX: 0x0000000000000000

RSP: 0xffffff81e0f3bd90, RBP: 0xffffff81e0f3bdb0, RSI: 0xffffff8033581b00, RDI: 0xffffff8033581b00

R8: 0x00000000000007bf, R9: 0x0000000000000000, R10: 0x000000000000f784, R11: 0x0000000000000000

R12: 0x0000000000000001, R13: 0xffffff81af85b0b4, R14: 0xffffff81af85b000, R15: 0xffffff804df41800

RFL: 0x0000000000010286, RIP: 0xffffff7f90a27975, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff81fe852000, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff81e0f3ba30 : 0xffffff800f21d5f6

0xffffff81e0f3baa0 : 0xffffff800f2b7b95

0xffffff81e0f3bc70 : 0xffffff800f2ce4ad

0xffffff81e0f3bc90 : 0xffffff7f90a27975

0xffffff81e0f3bdb0 : 0xffffff7f90a276f3

0xffffff81e0f3be00 : 0xffffff7f90a276ab

0xffffff81e0f3be50 : 0xffffff7f90a27936

0xffffff81e0f3be80 : 0xffffff7f90a0c5d2

0xffffff81e0f3bed0 : 0xffffff7f90a0a59f

0xffffff81e0f3bef0 : 0xffffff800f647078

0xffffff81e0f3bf30 : 0xffffff800f645b8a

0xffffff81e0f3bf80 : 0xffffff800f645cb9

0xffffff81e0f3bfb0 : 0xffffff800f2b2677

Kernel Extensions in backtrace:

com.apple.GeForce(8.0)[4B9BE287-5251-398E-96B0-BB16C9BFB2D9]@0xffffff7f90a06000 ->0xffffff7f90ac8fff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f8f8 d8000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[99CA4184-8D92-31B2-8726-46139E8E3DFF]@0xff ffff7f8f8c4000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8f84d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2600903C-EEDE-321B-A023-169DC9B26EA6]@0 xffffff7f8f881000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12B19

Kernel version:

Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64

Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D

Kernel slide: 0x000000000f000000

Kernel text base: 0xffffff800f200000

System model name: MacPro4,1 (Mac-F221BEC8)

System uptime in nanoseconds: 200816362998684

last loaded kext at 46599045324: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f91145000, size 36864)

last unloaded kext at 120527452575: com.apple.driver.AppleIntel8254XEthernet 3.1.1b1 (addr 0xffffff7f90492000, size 69632)

loaded kexts:

com.logmein.driver.LogMeInSoundDriver 1.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.filesystems.ntfs 3.10

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.0f2

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleLPC 1.6.0

com.apple.GeForce 8.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.1

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AirPort.Brcm4331 601.15.21

com.apple.driver.Intel82574L 2.3.0b4

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBUHCI 5.1.5

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.66 GHz, 16 GB, SMC 1.39f5

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.81.21)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en2

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-2

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: WDC WD6400AAKS-41H2B0, 640.14 GB

Serial ATA Device: ST31000333AS, 1 TB

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa200000 / 2

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc526, 0xfa230000 / 4

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa220000 / 3

USB Device: LaCie Hard Drive USB, 0x059f (LaCie), 0x1018, 0xfd100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

FireWire Device: built-in_hub, 800mbit_speed

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Mac Pro, OS X Mountain Lion (10.8.1)

Posted on Sep 8, 2012 2:00 PM

Reply

Answer 1

Linc Davis

Level 10

209,667 points

Sep 8, 2012 2:07 PM in response to kevloucat

The third-party system modification "LogMeIn" may be contributing to your problem. I suggest you uninstall it according to the developers' instructions, reboot, and see whether there's any improvement.

Reply

Answer 2

Sep 8, 2012 2:07 PM in response to kevloucat

It died in stuff related to the graphics card drivers:

Kernel Extensions in backtrace:

com.apple.GeForce(8.0)

You have one non-Apple kernel extension which could be contributing to the problem, and Apple will not pay attention until you replicate the crash with this extension gone:

loaded kexts:

com.logmein.driver.LogMeInSoundDriver 1.0.0

You are running two of a type of graphics cards that are not being sold anymore, so they may not be well tested.

Reply

Answer 3

kevloucat Author

Level 1

0 points

Sep 8, 2012 3:11 PM in response to Linc Davis

I'll uninstall Logmein and see what happens. Actually, I just did before I wrote this email. If that doesn't work, I'll look at the graphics cards.

Reply

Answer 4

kevloucat Author

Level 1

0 points

Sep 8, 2012 3:11 PM in response to Grant Bennet-Alder

Do you think it could mean replacing the graphics card?

Reply

Answer 5

Sep 8, 2012 3:24 PM in response to kevloucat

Get rid of LogMeIn and see whether the kernel panics stop.

Why fret over what might be? if that fixes the problem, great!

Reply

Answer 6

kevloucat Author

Level 1

0 points

Sep 9, 2012 5:27 AM in response to Grant Bennet-Alder

Why fret indeed. Lol. Thanks for the guidance.

Reply

Answer 7

kevloucat Author

Level 1

0 points

Sep 9, 2012 10:37 AM in response to Grant Bennet-Alder

Well, Logmein was completely uninstalled, and it did it again a few minutes ago. Restarted unexpectedly. Here's the system report from this one.

Any advice? I see the LogMeInSoundDriver is in the list, but I completely uninstalled it, so I'm not sure what that's referring to.

Thanks!

Kevin

Interval Since Last Panic Report: 72055 sec

Panics Since Last Report: 1

Anonymous UUID: 300EE43F-9F5E-478A-A738-158466678DEC

Sun Sep 9 12:31:48 2012

panic(cpu 2 caller 0xffffff800d2b7b95): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000fb01000, CR4: 0x0000000000000660

RAX: 0xffffff804cb52800, RBX: 0xffffff804bc4c800, RCX: 0xffffff802f5ee5c1, RDX: 0x0000000000000000

RSP: 0xffffff81dd8fbd88, RBP: 0xffffff81dd8fbdb0, RSI: 0xffffff804cb24a00, RDI: 0xffffff804cb24a00

R8: 0x00000000000006a8, R9: 0x0000000000000000, R10: 0x00000000000418ec, R11: 0x00000000ffffffff

R12: 0x0000000000000001, R13: 0xffffff81ad7e70b4, R14: 0xffffff81ad7e7000, R15: 0xffffff804c108800

RFL: 0x0000000000010286, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff81dd8fba20 : 0xffffff800d21d5f6

0xffffff81dd8fba90 : 0xffffff800d2b7b95

0xffffff81dd8fbc60 : 0xffffff800d2ce4ad

0xffffff81dd8fbc80 : 0x0

0xffffff81dd8fbdb0 : 0xffffff7f8ea276f3

0xffffff81dd8fbe00 : 0xffffff7f8ea276ab

0xffffff81dd8fbe50 : 0xffffff7f8ea27936

0xffffff81dd8fbe80 : 0xffffff7f8ea0c5d2

0xffffff81dd8fbed0 : 0xffffff7f8ea0a59f

0xffffff81dd8fbef0 : 0xffffff800d647078

0xffffff81dd8fbf30 : 0xffffff800d645b8a

0xffffff81dd8fbf80 : 0xffffff800d645cb9

0xffffff81dd8fbfb0 : 0xffffff800d2b2677

Kernel Extensions in backtrace:

com.apple.GeForce(8.0)[4B9BE287-5251-398E-96B0-BB16C9BFB2D9]@0xffffff7f8ea06000 ->0xffffff7f8eac8fff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f8d8 d8000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[99CA4184-8D92-31B2-8726-46139E8E3DFF]@0xff ffff7f8d8c4000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8d84d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2600903C-EEDE-321B-A023-169DC9B26EA6]@0 xffffff7f8d881000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12B19

Kernel version:

Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64

Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D

Kernel slide: 0x000000000d000000

Kernel text base: 0xffffff800d200000

System model name: MacPro4,1 (Mac-F221BEC8)

System uptime in nanoseconds: 77143598721355

last loaded kext at 37936268107: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f8f145000, size 36864)

last unloaded kext at 7439525086962: com.logmein.driver.LogMeInSoundDriver 1.0.0 (addr 0xffffff7f8dfd9000, size 20480)