juliana diehl wrote: As I`d told you: I did it.
I think we are making progress on our language translation difficulties. Let's keep trying.
Did you tell me about telephone "support operator" conversations or face to face meetings Apple service technicians?
I understood your previous comment about the "support operator" to mean you had only talked on the telephone about your hardware problem. The Apple Genius Bar or Authorized Service Provider technicians are different. They are people who have physically examined your Mac.
(1) If your Mac has actually been physically examined by an Apple Authorized Genius Bar or Authorized Service Technician, the technician can explain why Apple cannot repair your Mac's camera. As I'd requested earlier, please share that reason with us.
(2) If your Mac has NOT actually been physically examined by an Apple Authorized Genius Bar or Authorized Service Technician, backup your important files. Then take you Mac to a Apple-Authorized Service Provider and ask them to fix your camera.