Camera on MacBook not working

Despite the evaluation (that I placed above), mac refused the reparation.
I didn`t repaired becaused I see not right the cost of this fail is ascribed to me.

Thank you for replying.

As I understand your response, you have discussed your issue with at least one Apple manager. You then decided not to have an Apple Service Provider work on your Mac because you do not think you should be required to pay for the needed service. I understand that you will continue to use your Mac although its camera is not working.

If I don't understand correctly, please explain what you still need to give you the information you need to decide whether to have your Mac serviced. If you have other information, I can ask the Apple Discussions Hosts to review your additional details. The Hosts may be able to find someone who can offer you other suggestions.

I am not a native english speaker. I will answer and confirm what I understood.
I have discussed with more then one persons. Two of them are supervisor or manager, if my memory serves me correctly.
Yes, I am using my mac with the broken camera.

Thank you for your answer.

juliana diehl wrote: I am not a native english speaker. I will answer and confirm....

You are doing well with English! Your replies help me understand better.

juliana diehl wrote: .... I have discussed with ... supervisor or manager...

Excellent. You did the right thing.

juliana diehl wrote: ...Yes, I am using my mac with the broken camera.

Why do you not fix the camera?

What do you mean by "open a terminal?"

My Macbook - when I open Photo Booth, the camera green light comes on, but the screen is black. Would the above solution work for this, as well?

If you don't get a response from vanwarantion, please post back and tell us which specific Macbook model and which Mac OS X version you are using.

Someone may be able to offer suggestions based on the details in your reply.

Message was edited by: EZ Jim

Mac Pro Quad Core (Early09) 2.93Ghz Mac OS X 10.9.3     24" LED Cinema Display,

JES 81 wrote:

What do you mean by "open a terminal?"

You can search for "terminal" in spotlight. If you are not sure what are you doing, I suggest you to get help from someone before running terminal commands you see on the internet. It might be dangerous.

My Macbook - when I open Photo Booth, the camera green light comes on, but the screen is black. Would the above solution work for this, as well?

I am not sure if it is the same problem. My solution just forces VDCAssistant daemon to reload which is responsible for controlling the camera and it should be non-destructive.

I have not updated to Mavericks so I did not have a chance to see if Apple have fixed this issue.

Also if my solution does not work, perhaps you should bring the device to an apple store and ask them about this.

Why do you not fix the camera?

What more could I do to fix it?

juliana diehl wrote: What more could I do to fix it?

Ask your Apple-Authorized Service Provider do it.

As I`d told you: I did it.

juliana diehl wrote: As I`d told you: I did it.

I think we are making progress on our language translation difficulties. Let's keep trying.

Did you tell me about telephone "support operator" conversations or face to face meetings Apple service technicians?

I understood your previous comment about the "support operator" to mean you had only talked on the telephone about your hardware problem. The Apple Genius Bar or Authorized Service Provider technicians are different. They are people who have physically examined your Mac.

(1) If your Mac has actually been physically examined by an Apple Authorized Genius Bar or Authorized Service Technician, the technician can explain why Apple cannot repair your Mac's camera. As I'd requested earlier, please share that reason with us.

(2) If your Mac has NOT actually been physically examined by an Apple Authorized Genius Bar or Authorized Service Technician, backup your important files. Then take you Mac to a Apple-Authorized Service Provider and ask them to fix your camera.

Did you tell me about telephone "support operator" conversations or face to face meetings Apple service technicians?

Yes. I told it. But I also contacted Authorized Service. Sorry, I did not consider mentionated it.
The technical opinion was, translating: "Camera defect. We must replace the display because camera and display are an unique piece". And something more about price and tax to get the machine. Nothing more.
I

juliana diehl wrote: ... Camera defect... something more about price and tax ...

Excellent response!

I now understand that your Mac can be repaired. However, you would need to pay for the repair. I also understand that you have decided not to have Apple fix your camera.

Thank you for your perseverance. Your extra effort will certainly help others who read this topic to understand your specific issue.

Message was edited by: EZ Jim

Mac OSX 10.9.3

This works for me!

Thanks Jim!

This: 3) If your cam still does not work properly, use Disk Utility to repair permissions worked for me! I did not need to download any new software though!