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paola_de Level 1 Level 1 (0 points)

Hi guys,

lately the built-in camera on my macbook pro hasn't been working properly: at first it works normally then after a while it stops (the green light stays on) and when I open photo booth or other programmes it says "camera not connected", how can I fix this?

Thanks


MacBook Pro (13-inch Mid 2010), OS X Mountain Lion (10.8.1)
  • EZ Jim Level 7 Level 7 (21,780 points)

    One of these will fix your problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, here's how to do it in your Mac OS:  http://support.apple.com/kb/PH11468  (A "Standard" account is all you need for testing.)

     

    (3) If your cam still does not work properly, use Disk Utility to repair permissions.  Then download and apply the latest Combo Update for your OS.  Currently, the latest ML Combo is here:  http://support.apple.com/kb/DL1571

     

    Repair permissions again immediately following the system restart that completes the update.

     

    (4) The only other action I know that you can do on your own is to use OS X Recovery to completely reinstall your Mac OS.

     

    (5) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.1

  • vanwarantion Level 1 Level 1 (5 points)

    Usually it's not a macbook problem. It's apple's buggy software problem.

     

    open a terminal and type

        sudo killall VDCAssistant

     

    This will triger a restart of the camera's software. Fixes the problem 99%. Skype and other software that uses the camera might also need reopening.

  • juliana diehl Level 1 Level 1 (0 points)

    I had a similar problem. Apple diagnosed a hardware trouble, that they refused to fix.

  • EZ Jim Level 7 Level 7 (21,780 points)

    juliana diehl wrote:

     

    ...Apple diagnosed a hardware trouble, that they refused to fix.

     

    Please share Apple's reason for their refusal.  I have never heard of repair refusal (unless, of course, the device was so old that parts are no longer available.)

     

    Cheers,

    EZ Jim

  • b_v_hh Level 1 Level 1 (0 points)

    open a terminal and type

        sudo killall VDCAssistant

    This totally fixed my issue. Thanks!

  • juliana diehl Level 1 Level 1 (0 points)

    EZ Jim, it was seen and evidenced as a problem in light of the macOS updated, soon after the warranty period had expired. The problem exists since the origin, but the condition to see the problem was made up by the MacOS (Mountain Lion) and it appeared after the change to Mavericks. This hardware fail doesn`t depends on working life, correct use to exists. A support operator sad me exactly this above and nothing has been done.

  • EZ Jim Level 7 Level 7 (21,780 points)

    juliana diehl wrote: ... the problem ... appeared after the change to Mavericks... A sad me exactly this above and nothing has been done.

     

    Thanks for that new information, juliana.

     

    From one of your other posts, I found that you were using MacBook Pro, OS X Mavericks (10.9.2).  If that system information is current, the suggestions from http://discussions.apple.com/docs/DOC-6431 should help you.  After eliminating any third-party software that may be causing your trouble, pproperly applying the latest Combo version of updates or reinstalling OS X as explained there can usually correct any remaining software problems.  However, if your trouble is caused by a hardware problem, there are no user serviceable parts of the camera.


    If your trouble continues after your have tried everything else suggested, and even though you say you have already contacted a "support operator",  Contact your Apple Authorized Service Provider or Apple's MacBook Pro Support for help.  If the "support operator" you talk with next says he cannot help you, ask to speak with a supervisor or manager.  Someone will be able to tell you what you must do to get your Mac working again.


    We will watch for your status update.  After all the trouble you have encountered, we are eager to learn what actions were needed to get your Mac working properly.

     

    Cheers,

    EZ Jim

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.9.3

  • juliana diehl Level 1 Level 1 (0 points)

    Thanks EZ Jim.
    But I did all the steps you suggested.

  • EZ Jim Level 7 Level 7 (21,780 points)

    You're welcome, juliana diehl.

     

    What did Apple Support tell you needed to be done to fix your Mac? 

     

    Why did you not have it repaired?

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.9.3

  • juliana diehl Level 1 Level 1 (0 points)

    Despite the evaluation (that I placed above), mac refused the reparation.
    I didn`t repaired becaused I see not right the cost of this fail is ascribed to me.

  • EZ Jim Level 7 Level 7 (21,780 points)

    Thank you for replying. 

     

    As I understand your response, you have discussed your issue with at least one Apple manager.  You then decided not to have an Apple Service Provider work on your Mac because you do not think you should be required to pay for the needed service. I understand that you will continue to use your Mac although its camera is not working.

     

    If I don't understand correctly, please explain what you still need to give you the information you need to decide whether to have your Mac serviced.  If you have other information, I can ask the Apple Discussions Hosts to review your additional details.  The Hosts may be able to find someone who can offer you other suggestions.

  • juliana diehl Level 1 Level 1 (0 points)

    I am not a native english speaker. I will answer and confirm what I understood.
    I have discussed with more then one persons. Two of them are supervisor or manager, if my memory serves me correctly.
    Yes, I am using my mac with the broken camera.

     

     

     

     

     

     

     

     

     




  • EZ Jim Level 7 Level 7 (21,780 points)

    Thank you for your answer.

     

    juliana diehl wrote: I am not a native english speaker. I will answer and confirm....

     

    You are doing well with English!  Your replies help me understand better.

     

    juliana diehl wrote: .... I have discussed with ... supervisor or manager...

     

    Excellent.  You did the right thing.

     

    juliana diehl wrote: ...Yes, I am using my mac with the broken camera.

     

    Why do you not fix the camera?

  • JES 81 Level 1 Level 1 (0 points)

    What do you mean by "open a terminal?"

     

    My Macbook - when I open Photo Booth, the camera green light comes on, but the screen is black.  Would the above solution work for this, as well?

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