Apple Event: May 7th at 7 am PT
I have numerous exclamation mark's on my music files, the problem is i have the music files with the exclamation mark's in several different locations on my computer, many of them on a external drive. Is there a third party application that i could help iTunes locate the music files on my computer so i can remove the several hundred exclamation marks? Thanks!
Try this, does it work any better for you? http://www.wideanglesoftware.com/tunesweeper/features/features_missing.php
turingtest2 wrote:
So is it not finding them or still bailing out on an error?
tt2
Both
MegsiPhone wrote:
Try this, does it work any better for you? http://www.wideanglesoftware.com/tunesweeper/features/features_missing.php
Trying now Meg
Remove missing tracks isn't as useful as fixing them...
If you can list a sample track the script isn't finding and its true location I might be able to tweak things.
Is it the same error? Are you selecting just the broken tracks to work with now?
Lost & Found
Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
You should be able to focus the repair effort on the tracks that still need repairing. You can drag things into Found once they are...
tt2
If you gave me somewhere private to send i would send a smaple track and location, other then that i am not having luck using your tool.
I cannot make any sense of this comment
"Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found." ????
MegsiPhone wrote:
Try this, does it work any better for you? http://www.wideanglesoftware.com/tunesweeper/features/features_missing.php
Meg it's a shaky company but they do have chat support, but i was not impressed, i am Lance in the convo
Please wait. An operator will be with you shortly.
Jack says:
Hello Lance. My name is Jack how can I help you?
Lance says:
the missing tracks tab?
Lance says:
it's greyed out, why?
Jack says:
Are you using PC or Mac?
Lance says:
PC
Jack says:
We are working in this issue ,we will get back to you with the update as soon as possible.
Lance says:
So if i had paid this would still be the issue?
Jack says:
Are you using trial version?
Lance says:
yes
Jack says:
Using Tune Sweeper ,you can find only duplicates.
Jack says:
Other features are available only in registered version.
Lance says:
But you asummed i had a registered version and informed me that it's an issue that you are working on
Lance says:
So "missing tracks" are not available then correct?
Jack says:
This issue is faced only with some customers using Windows 7 OS.
Jack says:
Are you using Windows 7 OS?
Lance says:
But you never asked me what O/S i am using
Jack says:
For your kind information,my computer shows you are using windows XP which you are chatting with me.
Jack says:
You are using verizon internet service.
Lance says:
So if i register and purchase this product will i be able to utilize the "missing tracks" feature?
Jack says:
Yes, you can use missing tracks feature.Also we are going to release update for Tune Sweeper for all OS versions.
Lance says:
How much is it?
Jack says:
Tune Sweeper costs $19.99
Lance says:
Where are you located?
Jack says:
Wide Angle Software Ltd
Stafford Business Village
Dyson Way
Staffordshire Technology Park
Stafford
ST18 0TW
UK
Lance says:
What if it does not work, is there a phone number i can contact someone at?
Jack says:
Currently we don't have telephone support.
Lance says:
If it does not work i would like to get a refund, how is that done?
Jack says:
Please get back to us through chat.We are here to help you.
Jack says:
We offer 30 days money back guarantee,if you are not satisfied you can get instant refund.
Lance says:
If you knew i had the windows XP operating system, why did you type to me "We are working in this issue ,we will get back to you with the update as soon as possible." regarding the "missing tracks" feature?
Jack says:
Some our customers use Tune Sweeper in multiple computers .
Lance says:
and?
Jack says:
Some customer may install it in PC running OS win 7 .So we are explaining the issue to all customers.
Lance says:
but you never asked me if my problem machine was the one i am running windows xp in
Lance says:
Will this find my missing tracks even if they are on external hard that is connected?
Jack says:
Yes,you must ensure that your music files are available to your computer file system before running Tune Sweeper. For example, you should be able to browse your music files using Windows Explorer (PC) .
Lance says:
When are the updates coming?
Jack says:
Our engineering team is working on this issue,you may get in near future.
Lance says:
You are available to chat till when?
Jack says:
12.00 Noon to 9.00 PM CST
Lance says:
ok thanks
Jack says:
Thanks for contacting "Wide Angle Software" Support Team.
Hi Lance.
Here's an earlier thread regarding the script which may shed some light on what it is supposed to do...
I don't want any personal information but sometimes it is easier to work with real values in case you and I have different opinions of how to describe something generically. For instance my library is at D:\iTunes, the media folder is D:\iTunes\iTunes Media and the music is at D:\iTunes\iTunes Media\Music\<Artist>\<Album>\## <Name>.<Ext>. If I were describing a typical library the iTunes folder would be at <User's Music>\iTunes or C:\Users\<User>\Music\iTunes.
In an ideal world iTunes would let a script ask it where it thinks a file should be, and then we could fix it with a simple search and replace operation. Unfortunately iTunes reports the location of missing files as an empty string, which means the script has to guess where to look on the basis of tag properties. iTunes has particular naming rules. If your tracks were manually organized in a different fashion from the way iTunes would do it then may be relevant to the task of tracking them down. If you read the thread you'll see I've tried hard to predict alternatives, but there will always be another way to do things that I haven't thought of yet. For significantly less than $19.99 (nothing in fact!) I'll be happy to try to work out what needs doing to the script to help it find your lost tracks systematically.
The Lost playlist should look like this...
When you drag the contents of Music into Found iTunes should add only those tracks it can find into the playlist, so that the above smart playlist is then able to reveal the "Lost" tracks.
tt2 aka Steve
As it turns out i ran your tool FindTracks a few times, then exited iTunes and it worked, it helped find all my tracks, thanks Steve i think the key was to exit iTunes then to launch it again!
Great. For the future you might want to make your split library portable. This will make subsequent transitions and backing up much easier...
tt2
turingtest2 wrote:
Great. For the future you might want to make your split library portable. This will make subsequent transitions and backing up much easier...
tt2
There are several posts in that thread which do i follow for "step by step" instructions?
My long post there (repeated because it has been marked as a solution) describes the general process, which is to move the library folder so that it becomes the parent of the media folder, consolidate any content that is currently outside the media folder, then perform any other manipulations required so that the media folder is called iTunes Media and the library folder is called iTunes.
For specific step by step instructions I would need to know where your library & media folders are now. Library is usually <User's Music>\iTunes, the media folder is that given under Edit > Preferences > Advanced. Replace <User> instead of your user name if it appears in the library path.
tt2
turingtest2 wrote:
My long post there (repeated because it has been marked as a solution) describes the general process, which is to move the library folder so that it becomes the parent of the media folder, consolidate any content that is currently outside the media folder, then perform any other manipulations required so that the media folder is called iTunes Media and the library folder is called iTunes.
For specific step by step instructions I would need to know where your library & media folders are now. Library is usually <User's Music>\iTunes, the media folder is that given under Edit > Preferences > Advanced. Replace <User> instead of your user name if it appears in the library path.
tt2
Please help me with step by step instructions My Library is here... C:\Documents and Setting\User\My Documents\My Music\iTunes
My Media folder here... C:\Documents and Settings\User\My Documents\My Music\iTunes\iTunes Media
Be advised you also helped me back up to my external using Sync Toy but when i tried to use those files to restore, i ended up with all these missing files, that back up is still sitting in my external drive, Thanks!
Right, those two paths suggest your library is where it ought to be, and the media folder is in the correct place with respect to the library folder and is called iTunes Media. Given that, I would expect the media folder to be in the correct layout, but to make sure look at File > Library > Organize Library and if Rearrange files in the folder iTunes Media is not greyed out then tick the check box and click OK.
You mentioned that you have media scattred in different locations. Does your C: drive have room for all your media or did you want to move the library to another drive before bringing in the unconsolidated files?
tt2
turingtest2 wrote:
Right, those two paths suggest your library is where it ought to be, and the media folder is in the correct place with respect to the library folder and is called iTunes Media. Given that, I would expect the media folder to be in the correct layout, but to make sure look at File > Library > Organize Library and if Rearrange files in the folder iTunes Media is not greyed out then tick the check box and click OK.
You mentioned that you have media scattred in different locations. Does your C: drive have room for all your media or did you want to move the library to another drive before bringing in the unconsolidated files?
tt2
Do you mean Reorganize files in the folder iTunes Media? If so it's already greyed out. Yes my C drive has tons of room.
In that case use File > Library > Organize Library > Consolidate Files and anything outside the media folder should be copied into it.
tt2
Fixing the numerous iTunes Exclamation Point's
