iPhone 5 AT&T preorder status thread

I ordered my white iPhone 5 on 14 Sep at my local AT&T store. Since then I've been checking the website and all it would tell me is "processing." I called AT&T, they are as clueless and useless as it gets, they basically told me that I should receive my phone between 4-18 Oct. My funds on my card were released this morning and hasn't been charged again yet. I went to the link above that was provided for order status and it says "pending shipment, 1 ordered, 0 shipped, 1 backorder." I haven't received any emails from AT&T or Apple since ordering the phone. Since my funds were released, does this mean my phone is going to be shipped soon? Does anyone know or can help? Thanks, Hilary

I just checked through that link and it finally shows me something, it says my phones backordered at the moment and still processing. I am hoping that changes today or tomorrow because as I ahev seen with other people I ordered it at 6 am PST (before 9 AM PST) and have recieved two emails including the one last night that said it should arrive as early as 9/21/12.

I talked to a rep on the phone who was nto very helpful and told me she could only say that everyone is getting quoted at 14-21 now becuase they don't know. Then I did a live chat and was told that I should have my phone on 9/21/12 because I placed it prior to them running out. I am hoping that the last chat rep is right and that I will get a notification today or tomorrow of it being shipped and no longer back ordered. I was also told that I may not recieve an email notification of it shipping or a status change until today or even tomorrow.

Were your funds released from your card?

Mine were released Monday night but it's still shipping, (I have my tracking #) so this isn't indicative of anything. Standard e-tailer process is to auth a card, if it's good then proceed to ship, once shipped then charge the card the amount. If the auth is still there, it's converted to a charge, if it's been enough days for the auth to drop and funds to show available then it'll just be a straight charge.

So basically, just because my funds were dropped this morning that doesn't mean my phone is about to ship. Correct?

Update..i see my order has now been updated to include my tracking # to ship tomorrow and arrive Friday as the rep promised per our phone call yesterday. Wahoo!

My husband and I ordered through AT&T around 6 AM EST on 9/14. Money was taken our account three hours later. We received two emails (one per phone) from Premier saying that our phone was reserved and we should receive it as soon as the 21st and they provided our order number and link. Last night, they sent two new emails with a new link and new order number (https://www.wireless.att.com/order_status/order_status). The email read as follows:

Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.

We wanted to confirm that your order is reserved and should arrive as soon as September 21, 2012.

As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.

This morning I checked status and it read as pending. Later on in the morning, I checked status on both phones and it read as Shipped. However, there is no tracking number and the money was release back into my account. 😕 I know that when we first order the phone, the confirmation page said our account will get charged once the phone ships. So not sure why they held the payment amount and then realeased it back into our account.

Just received an email

"...Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.

We wanted to confirm that your order is reserved and will ship in approximately 14 ? 21 business days.

As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online..."

Has anyone else seen this?

Why did they send it? Maybe they didn't like me checking order status as often as I was.

luckyfuso wrote:

Ordered on AT&T premier around 10am PDT on 9/14 with 14-21 days before shipping. Last night, backordered went from 1 to 0, but shipping stayed at 0. Either a bunch of inventory was entered into the AT&T system yesterday which is why the backordered dropped to 0, or one was reserved for my order. I can only hope it is the latter.

So the 370 that was held on my account is back on my card.....weird. Anyone else have this happen to em?

I would phrase it more like "Just because your funds were dropped (as in back in your bank account) does not mean anything more than the fact AT&T's authorization of your card was released, which is automatic.

AT&T auth'd my debit card on 9/14, by 9/18 my funds were back as the auth was released. My phone is still on it's way.

I was told any orders after 9AM PST on 9/14 were scheduled to ship in 14-21 days, any orders BEFORE 9AM PST on 9/14 were scheduled to arrive on 9/21.

Thanks. I was hoping that meant they processed my order and it was going to ship soon. When did you order yours? I ordered around 5 pm/CST on the 14th at the store.

Hi everyone

I ordered my iphone 5 white 16GB on 14th morning at 10:30 EST (7:30 PST). After conformation i got an email

Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.

We wanted to confirm that your order is reserved and should arrive as soon as September 21, 2012.

As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.

Today i checked my order status using the site https://www.wireless.att.com/order_status/order_status and it shows that quantity ordered 1 , back ordered 0, shipped 0, and says in progress.

I dont know what that means. According to some post if you ordered your iphone before 9am PST you are supposed to get it by 21st.

In my case i am confused.

This is how credit card auths work. If the charge isn't placed on the card soon enough (usually 2-5 days depending on the company) then the auth drops and the funds are released back into the account. AT&T isn't charging until it ships, so preordering a week in advance is going to see pretty much everyone's authorizations release.

This is standard across web retail.

Source: I've worked in e-retail with several different companies for over 5 years.

I was also told the same thing,But still there are no updates and it still says backordered 1 and I ordered before the cutoff time.