User profile for user: orangey989898
orangey989898 Author
User level: Level 1
0 points

User Agent Not Working

Hi,


Since I've upgraded to Mountain Lion my user agent is Mozilla/5.0 (000000000; 00000 000 00 0 000000) DDDDDDDDDDDDDDDDD DDDDDDD DDDD DDDDDD DDDDDDDDDDDDDDDDDDD DDDDDDDDDDDD now things like Netflix won't work. How would I fix this?


Thanks!

MacBook Pro, OS X Mountain Lion (10.8.1)

Posted on Sep 16, 2012 10:48 AM

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20 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Sep 16, 2012 4:54 PM in response to orangey989898

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem(s)?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:


  1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
  2. When you see the gray Apple logo, release the shift key.
  3. If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


*Note: If FileVault is enabled, or if a firmware password is set, you can’t boot in safe mode.


Test while in safe mode. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Sep 17, 2012 7:25 PM in response to orangey989898

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


Step 1


Copy or drag — do not type — the line below into the Terminal window, then press return:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.


Step 2


Repeat with this line:

sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'

This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.


Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.


Step 3

launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

Step 4

ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/**,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5

osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

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User profile for user: orangey989898
orangey989898 Author
User level: Level 1
0 points

Sep 17, 2012 8:20 PM in response to Linc Davis

Followed Your Instructions, This Is The Results:


Last login: Mon Sep 17 19:36:45 on console

Dylans-MacBook-Pro:~ dylanlevin$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

at.obdev.nke.LittleSnitch (2.5.3)

com.squirrels.driver.AirParrotSpeakers (1.7)

com.logmein.driver.LogMeInSoundDriver (1.0.0)

net.telestream.driver.TelestreamAudio (1.0.5)

com.intego.kext.VirusBarrierKPI (10.6.18)

com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.18)

org.virtualbox.kext.VBoxDrv (4.1.22)

org.virtualbox.kext.VBoxUSB (4.1.22)

org.virtualbox.kext.VBoxNetFlt (4.1.22)

org.virtualbox.kext.VBoxNetAdp (4.1.22)

com.intego.iokit.BehavioralKext (1)

com.intego.iokit.VBX6NKE (1)

com.intego.iokit.VirusBarrierX6Service (10.6.18)

Dylans-MacBook-Pro:~ dylanlevin$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'

Password:

com.intego.VirusBarrier.antivandal.hks

com.intego.VirusBarrier.bm_injector_64

com.intego.VirusBarrier.bm_injector_32

com.intego.VirusBarrier.bm_controller

com.intego.VirusBarrierX6.realtime.daemon

org.macosforge.xquartz.privileged_startx

com.microsoft.office.licensing.helper

com.logmein.logmeinserver

com.intego.VirusBarrierX6.scanner.daemon

com.intego.VirusBarrierX6.daemon

com.intego.task.manager.daemon

com.intego.netupdate.daemon

com.intego.commonservices.metrics.kschecker

com.intego.commonservices.icalserver

com.intego.commonservices.daemon

com.google.keystone.daemon

com.anchorfree.ajaxserver

com.adobe.SwitchBoard

com.adobe.fpsaud

at.obdev.littlesnitchd

Dylans-MacBook-Pro:~ dylanlevin$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

org.macosforge.xquartz.startx

com.logmein.logmeinguiagent

com.logmein.logmeingui

com.intego.VirusBarrierX6.alert

com.intego.task.manager.notifier

com.intego.netupdate.agent

com.intego.commonservices.statusitem

com.google.keystone.system.agent

com.adobe.CS5ServiceManager

at.obdev.LittleSnitchUIAgent

at.obdev.LittleSnitchNetworkMonitor

com.valvesoftware.steamclean

Dylans-MacBook-Pro:~ dylanlevin$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/**,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null

/Library/Components:


/Library/Extensions:

VBoxDrv.kext

VBoxNetAdp.kext

VBoxNetFlt.kext

VBoxUSB.kext


/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

EDWOCommon.framework

EDWOInternet.framework

IntegoiCalFramework.framework

MacFUSE.framework

NetUpdateShared.framework

NyxAudioAnalysis.framework

OSXFUSE.framework

PluginManager.framework

TIAppKit.framework

TIConnectManagerXInteraction.framework

TIDataConversionBase.framework

TIPluginLocator.framework

XSKey.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework

iTunesLibrary.framework


/Library/Input Methods:


/Library/Intego:

.virusbarrier_info

IM_ObjectiveMetrics.framework

IMailSenderTool

IntegoStatusItem.bundle

IntegoiCalServer

MIME.plist

TaskManager

im_helper_tool

im_ks_tool

integod

netupdated.bundle

virusbarrier.bundle


/Library/Internet Plug-Ins:

Flash Player.plugin

JavaAppletPlugin.plugin

LogMeIn.plugin

LogMeInSafari32.plugin

LogMeInSafari64.plugin

OnLiveGameClientDetector.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt


/Library/Keyboard Layouts:


/Library/LaunchAgents:

at.obdev.LittleSnitchNetworkMonitor.plist

at.obdev.LittleSnitchUIAgent.plist

com.adobe.AAM.Updater-1.0.plist

com.adobe.CS5ServiceManager.plist

com.google.keystone.agent.plist

com.intego.VirusBarrierX6.alert.plist

com.intego.VirusBarrierX6.statusitem.plist

com.intego.commonservices.statusitem.plist

com.intego.netupdate.agent.plist

com.intego.task.manager.notifier.plist

com.logmein.logmeingui.plist

com.logmein.logmeinguiagent.plist

com.logmein.logmeinguiagentatlogin.plist

org.macosforge.xquartz.startx.plist


/Library/LaunchDaemons:

at.obdev.littlesnitchd.plist

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.anchorfree.ajaxserver.plist

com.apple.aelwriter.plist

com.google.keystone.daemon.plist

com.intego.VirusBarrierX6.daemon.plist

com.intego.VirusBarrierX6.scanner.daemon.plist

com.intego.commonservices.daemon.plist

com.intego.commonservices.icalserver.plist

com.intego.commonservices.metrics.kschecker.plist

com.intego.netupdate.daemon.plist

com.intego.task.manager.daemon.plist

com.logmein.logmeinserver.plist

com.microsoft.office.licensing.helper.plist

org.macosforge.xquartz.privileged_startx.plist


/Library/PreferencePanes:

AirServer.prefPane

Flash Player.prefPane

Hosts.prefPane

NetUpdate.prefPane


/Library/PrivilegedHelperTools:

NetUpdateAgent.app

com.microsoft.office.licensing.helper


/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator


/Library/QuickTime:

AppleAVCIntraCodec.component

AppleHDVCodec.component

AppleIntermediateCodec.component

AppleMPEG2Codec.component

AppleProResCodec.component

DVCPROHDCodec.component

FCP Uncompressed 422.component

IMXCodec.component


/Library/ScriptingAdditions:

Adobe Unit Types.osax


/Library/Services:

TI Connect Manager X.app

VirusBarrier X6 Service.service


/Library/Spotlight:

GBSpotlightImporter.mdimporter

LogicPro.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter


/Library/StartupItems:

VirtualBox


/etc/mach_init.d:


/etc/mach_init_per_login_session.d:


/etc/mach_init_per_user.d:

com.adobe.SwitchBoard.monitor.plist


Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle


Library/Fonts:

23F048_0_0.ttf

Computerfont 2.ttf

Computerfont-1.ttf

Computerfont-3.ttf

Computerfont.ttf

DK Limoen.otf

KITCHENPOLICE.TTF

Museo_Slab_500.otf

Urban Calligraphy.ttf

ufonts.com_gotham-black.ttf


Library/Frameworks:

EWSMac-GC.framework


Library/Input Methods:

.localized


Library/Internet Plug-Ins:

Picasa.plugin


Library/Keyboard Layouts:


Library/LaunchAgents:

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.7EF12038-6AF0-482A-A376-371 5F084F496.plist

com.valvesoftware.steamclean.plist

org.virtualbox.vboxwebsrv.plist


Library/PreferencePanes:


Library/Services:

AppDelete.workflow

Dylans-MacBook-Pro:~ dylanlevin$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

iTunesHelper, Alfred, BetterSnapTool, Caffeine, FreeMemory Pro, smcFanControl, EvernoteHelper, AppDelete, VMware Fusion Helper, Google Chrome, Mail, Messages, Calendar, Dropbox

Dylans-MacBook-Pro:~ dylanlevin$

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User Agent Not Working

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