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Why won't my iTunes movie rental play or download?

I rented a movie on iTunes and a little bit after it started to download, it said that I could play the movie. I hit play and the movie screen popped up but stayed black and at 0:00. I am pitching a fit if I can't end up watching this movie within my now 23 hours of rental time.

Posted on Sep 16, 2012 2:44 PM

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Posted on Jan 9, 2017 7:00 PM

i just spent 30 minutes trying to see the movie i rented. it *****. i'm done, moved on to something else...cleaning my sock drawer, actually. It's red on the left and whites on the right with room for underwear or hankerchiefs in the middle.


This activity isn't exactly like seeing Barry Lyndon, but it's as close as I've been able to get with iTunes. Kubrick worked with different color schemes, so there's that.

78 replies

Sep 26, 2013 12:25 PM in response to jordanbrassil

I had the same problem as original poster. The miniplayer trick didn't work. I tried restarting computer, restarting itunes, signing in and out of itunes, authorizing this computer.


I then deauthorized this computer and then tried to play the movie and when I got the warning to authorize this computer I then authorized this computer and tried to play the video again and low and behold ...it worked. After only hours of downloading and over an hour of trying to fix the problem, now I can watch this 2 hour movie.(Sarcasm)


New Apple slogan.....


"It just works....sometimes, maybe, if you try many work arounds and waste a lot of time googleing and reading dozens of problems on their forum!"

Dec 19, 2013 8:32 AM in response to jordanbrassil

Had the same issue a few times. Bought movie, wouldn't play- just showed black screen 0.00, could flick through screen shots but wouldn't play. First time solved by buying SD instead of HD, Apple gladly refunded the unusable purchase.


This time fixed by the advice above- swapping from minibrowser to normal window trying play each time. After about 7 attempts it just started playing, but if I paused the movie I had to go through the same procedure.

Mar 10, 2014 9:00 PM in response to edgi15

I've downloaded a handful of movies in the past and never had a problem, but two nights ago I rented a movie and now it's no where to be found. I'm so ticked! I'm not having the same problem as y'all where you see your downloaded movie but it won't play... my problem is that it's literally no where. Gone. As if I didn't even rent it. But I did, and my account confirms that. Am I completely missing something here or is it an error on iTunes's part?


I rented the movie, began the download, it finished downloading after a minute or so and then asks me if I'd like to play it or wait until later...I chose to wait because I still had some things I needed to do before sitting down and relaxing with a movie. I come back later and no movie! This has never happened to me before.


So I just now plug in my iPod and low-and-behold there's the rented movie, but it's like it's in limbo or something because I still have no option to play it. It only gives me the option to transfer it over on to my iPod, which I'm assuming I could play it on there. Call me crazy but, I don't want to watch a rented movie on my tiny iPod. What is going on?? I really don't want to eat $2.99. I want my rented movie.

Apr 26, 2014 9:07 PM in response to jordanbrassil

I came here with the same issue. I have successfully purchased movies and tv series from iTunes previously without a hitch. A internet search show this issue goes back to 2010, so like another poster mentioned, why waste my time trying to troubleshoot, when a rental from Amazon works just fine. I did try the min player workaround, but it don't work for me. I sent in a problem report via the iTunes Store, asking for a refund.


Slightly off topic, but I have had nothing but problems with iTunes since upgrading to ver 11, before that I loved iTunes, it worked flawlessly.

Why won't my iTunes movie rental play or download?

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