ITUNES - QUICKTIME PLAYER SUDDENLY CRASHES COMPUTER WHILE PLAYING HD MOVIES SYMPTOMS: * Whether rented or bought--some HD movies (1920 X 1080) playing in QT Player, may suddenly freeze-up. * Synchronistically, 99.7% of the time, there is usually a startling loud-static noise (coming through the speakers)--which typically doesn’t go away. On the other hand, sometimes (rarely) there is suddenly no sound and, instead, there’s only a frozen QT Player; including a frozen Windows 7 OS. Hence, I am unable to close any Windows-based applications. * The only option for ending the Windows 7 OS “crash” and static sound scenario is to press, the PC power-button, for several seconds or more. This, in turn, automatically shuts down (turns-off) the computer. * I’m able to restart the computer/Windows programs, however, when accessing QuickTime (to continue viewing the movie), the film will usually start from some earlier point-of-viewing. And, because of that, I have to manually fast-forward to (the point in the movie) where QuickTime previously froze-up. * Sometimes, all of the above will repeat itself (later) in subsequent same time-frame viewing(s). * The only permanent (workable) solution at the moment, which avoids the abovementioned scenario, is to buy a “hard copy” edition of a movie (i.e., BD disk), and, play it via a BD disk player using a movie viewer (e.g., Corel WinDVD Pro 11). * Ironically, the “crashing” problem doesn’t ever happen for SD format movies. SYSTEM INFORMATION: * MOBO: ASUS P8Z68 DELUX/GEN3 * CPU: i7-2600K @ 3.40 GHz * RAM: Corsair 16 GB - DDR 3 * GPU: NVidia GeForce GTX-660 - PCI Express 3.0 * Monitor: HP ZR30w – Wide LCD * Current operating system: Windows 7 Ultimate 64-Bit SP1 * Current iTunes version: 12.0.1.26 - My downloading “Preferred Video Version” (iTunes Preferences) is “High Definition (1080p).” * Current QuickTime Player: 7.76.80.95. * Software: All versions of any Windows-based software is up-to-date. OTHER CIRCUMSTANCE WHICH MIGHT BE RELATED TO THE ABOVE: * A movie will not initially play because of an erroneous iTunes HDCP software-detection-malfunction. That is, an iTunes Windows pop-up error message occurs. And, it says: “Display doesn’t support HDCP,” even my monitor (HP ZR30w) and GPU (NVidia GeForce GTX-660) do support the HDCP standard. Likewise the display is configured (enabled) to be in a HDCP mode via the NVidia Control Panel. However, if I go to the iTunes Extra feature of the movie--then, that item will play. * Currently, the only workable solution (to the aforementioned) is to restart the computer (one or more times); or, buy the movie (BD disk) and play it. However, the latter solution (ironically) doesn’t produce a “false positive” when the HD movie plays. Comment_1: By the way, uninstalling/reinstalling iTunes and/or QuickTime does not resolve the abovementioned issues. Nor, does “clearing the cache” work. Comment_2: HDCP - I notice that Corel WinDVD Pro 11 and CyberLink PowerDVD 13 can “get it right;” or, a Blu-ray disk’s software can adequately detect DHCP (which means it will play). So, why is iTunes amiss on the foregoing issue? Comment_3: For some earlier editions of iTunes, if, someone has their monitor resolution set @ 1280 X 720 during a request for a rental or buying (HD), then, iTunes does not seem to be able to distinguish between a current screen resolution and a user’s potential screen resolution of 1920 X1080. It may (in most cases) refuse to download or “balk” at downloading a movie @ HD 1080p; even though or in spite of one’s personal iTunes preference (e.g., downloading “Preferred Video Version” is “High Definition (1080p). The question is: If auto-detecting is inadequate and it might be costing iTunes some business, then, why have it at all? --Russell
