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Level 1

8 points

ipod classic does not appear in itunes devices - win7 itunes 10

Hello All, been searching but still no luck. Win7 seems to see my ipod under disk drive as well as the driver in the USB port. BUT, I am not able to see anything in iTunes. No device or source options at all. This is a new pc and might be related to that. My old IBM worked fine. Classic is new and functioning well. Have rebooted, went to disk mode, disabled the disk (ipod) under disk management, started and stopped the apple driver....no change.

My library is on an external drive ,,,,fyi.

Could use some help if anyone has a few thoughts.

Thanks, Dave

iPod classic, Windows 7

Posted on Sep 17, 2012 6:09 PM

34 replies

planb77

Level 7

32,434 points

Sep 21, 2012 9:08 AM in response to dmc99

Have tried completing removing and re-installing all Apple related software using the exact instructions in this Apple support document?

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

B-rock

dmc99 Author

Level 1

8 points

Sep 24, 2012 7:05 AM in response to planb77

B-rock, I have not. I only removed and installed iTunes via the WIN7 proceedures. I did get a hold of my wife's Nano. It worked just fine after the driver updated when I first put it in my USB port. Interesting. Nano works, Ipod does not.

Dave

dmc99 Author

Level 1

8 points

Sep 24, 2012 9:09 AM in response to dmc99

Reloaded iTunes as per the link above. Deleted and re-installed. Only difference is that when the iPod is now plugged in, the USB driver is installed. The iPod is still not seen in iTunes. The Nano IS seen in iTunes.

Confusing.....

dmc99 Author

Level 1

8 points

Sep 24, 2012 9:33 AM in response to dmc99

Sorry....I am testing with my shuffle, not Nano. Geeze.....been trying to get this going for too long. Shuffle.....works, iPod does not.

dmc99 Author

Level 1

8 points

Sep 24, 2012 3:27 PM in response to dmc99

Plan77 -

Just tride the compatibility to 9older software under iTunes properties, no change. Since I was at WIN 95 in the past and it worked, I thought I would try this. Same results.

Is there any settings in the iPod I need to look at? iTunes is working fine. I can see my library, play tunes, even purchase.

planb77

Level 7

32,434 points

Sep 26, 2012 8:53 AM in response to dmc99

What kind of iPod is this?

Identifying iPod models

B-rock

dmc99 Author

Level 1

8 points

Sep 26, 2012 8:56 AM in response to planb77

iPod classic 160g

planb77

Level 7

32,434 points

Sep 26, 2012 8:57 AM in response to dmc99

Did you ever try the iPod on another PC or Mac running iTunes just to see if it is properly recognized there?

Does the iPod still charge when you have it plugged into your PC?

B-rock

dmc99 Author

Level 1

8 points

Sep 26, 2012 9:01 AM in response to planb77

I did not try with other pc. I do not have one close by to do that with. I did replace with a Nano and it worked. So, the test with a second pc was not done. The battery does not seem to be charging when plugged in. Just showing connected...

planb77

Level 7

32,434 points

Sep 26, 2012 9:03 AM in response to dmc99

Well if possible, try and find somebody who will let you test the iPod on it.

Does the iPod work okay otherwise? Have you looked at the iPod's dock connector port to make sure it is clean and clear or debris and that there are no visible signs of corossion or damage to the pins?

I know the cable worked with another iPod (a Nano in particular), but perhaps it would help to still try and use another one just to be sure.

B-rock

dmc99 Author

Level 1

8 points

Sep 26, 2012 9:06 AM in response to planb77

Agree, just not easily done to find a second pc.....yes works fine..new cable installed.

planb77

Level 7

32,434 points

Sep 26, 2012 9:10 AM in response to dmc99

Not sure what you mean by new cable installed....

Did you check the iPod's dock connector port as I mentioned above? And what were the results?

Either way this definitely sounds hardware related with the iPod itself especially since it does not even charge with multiple cables/USB ports/etc.

One last suggestion is to let the iPod's battery full drain and sit for a few days. Then connect it to an external power source and let it charge back up.

B-rock

dmc99 Author

Level 1

8 points

Sep 26, 2012 9:20 AM in response to planb77

Is there a diagnostic check for the dock connector? It looks fine to me physically.

planb77

Level 7

32,434 points

Sep 26, 2012 9:23 AM in response to dmc99

There is not. I'm out of ideas.

You have done a hard reset of the iPod with it still connected to your PC? To do this, press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.

B-rock

dmc99 Author

Level 1

8 points

Sep 26, 2012 10:06 AM in response to planb77

Yes did the reset and disk mode while connected. On with Apple support tier 2 at the moment. Seeing if my iPad will be seen .....will let you know.

Anyone else ?? please let us know if this all sounds familiar!

Thanks

ipod classic does not appear in itunes devices - win7 itunes 10