Announcement: Get ready for iOS 13 and iPadOS

Brand new features for your iPhone and iPad are coming soon. Learn what you need to do >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: FACETIME CALLING WRONG PERSON

I tried to make a Facetime call to my partner from my Iphone4 to his Ipad. I made the call the exact same way as I usually would by going to my recent call list and clicking on his name. However the call connected to my partners friend, someone who's e-mail address and phone number I do not have. This has happened a few times since but does not happen every time I call my partner.


Also, my partners brother has now tried calling him and got through to a complete stranger leading me to believe that there is something wrong at my partners end - not with my phone.


Does anybody know what this could be and any way of fixing it? Thanks 🙂

iPad

Posted on

Reply
Question marked as Apple recommended
Answer:
Answer:

This just happened to me when I tried to call my dad, and I think I've figured out why. I still have my dad's old phone numbers stored in my contact info. Also, my dad was not in wifi and has "data" turned off for facetime calls. I think my phone found someone else on facetime using the old number and called them instead. Deleting any old numbers in your phone and making sure that the person you're trying to call is ready to accept a facetime call (has cell data on if they're not in wifi) would probably fix the problem.

Posted on

Question marked as Helpful

Dec 7, 2013 8:32 PM in response to Texas Mac Man In response to Texas Mac Man

Actually this is a real issue. Not just a mistake setting it up. I've been using Facetime with no issue for over a year on the previous iOS. Just upgraded to iOS7. Now when I hit "Call Facetime" to my girlfriend it keeps calling some russian guy who gets mad at me for calling him every time. ***. I haven't changed anything. Same contact in the phone.


This is a technical issue on either Apple or the phone carrier's side, not a setup issue.

There’s more to the conversation

Read all replies
Question marked as Helpful

Dec 7, 2013 8:32 PM in response to Texas Mac Man In response to Texas Mac Man

Actually this is a real issue. Not just a mistake setting it up. I've been using Facetime with no issue for over a year on the previous iOS. Just upgraded to iOS7. Now when I hit "Call Facetime" to my girlfriend it keeps calling some russian guy who gets mad at me for calling him every time. ***. I haven't changed anything. Same contact in the phone.


This is a technical issue on either Apple or the phone carrier's side, not a setup issue.

Dec 7, 2013 8:32 PM

Reply Helpful (10)

Jan 16, 2014 11:31 AM in response to LeannMartin1 In response to LeannMartin1

I just had the exact same problem. Tried to FaceTime my parents from the Favorites list from my MacBook Air and got some strange guy. I then went to their contact e-mail and the FaceTime call went through properly.

Jan 16, 2014 11:31 AM

Reply Helpful (4)

Jan 18, 2014 3:37 AM in response to LeannMartin1 In response to LeannMartin1

I am having trouble calling my parents too. It keeps connecting me to this strange guy everytime and he is being very rude to me and he is starting to show his parts on screen too!! I can reach my parents if I "call back" from the Recent call menu. But when I use Factime through Favourites or Contacts, it connects me to this guy. The email address is correct as the iMessages are getting through....


Any solution?

Jan 18, 2014 3:37 AM

Reply Helpful

Jan 25, 2014 9:29 PM in response to LeannMartin1 In response to LeannMartin1

iPhone 5 using Verizon. Tried calling my daughter with FaceTime however my wife's phone and my ipad started ringing.

Asked rep at verizon who said to just do a soft reboot. Ya that did nothing so they blame apple now. Not seeing any solutions on the inter web just yet.

Jan 25, 2014 9:29 PM

Reply Helpful

Feb 6, 2014 12:19 PM in response to LeannMartin1 In response to LeannMartin1

Just happened to me again for the second time. Same guy. My mother FaceTimed me right back as she actually saw that I was trying to contact her but she had been busy and was slow to answer. So it sounds like FaceTime is directing me to both her and this guy. The guy told me I regularly was FaceTiming him. He also told me it was to his mobile phone while my mother's connection is to her e-mail address as she doesn't have a mobile phone. I wonder if Apple is cross connecting phone numbers and e-mail addresses.

Feb 6, 2014 12:19 PM

Reply Helpful (2)

Feb 6, 2014 12:49 PM in response to LeannMartin1 In response to LeannMartin1

I think I just figured out my problem. I was looking at my list of recent FaceTime calls and noticed below her name in a smaller font "Home" on the last communication which went through and "Mobile" on the previous communication where I was talking with this guy. At first I didn't understand this as she doesn't currently have a mobile phone but then I looked at her contact info and realised I had forgotten to delete the mobile phone number she had about five years ago. I am guessing that this guy was assigned my mother's old mobile number and FaceTime was trying it as well as her e-mail contact. I've deleted the mobile number from her contact information and I hope this solves the problem.

Feb 6, 2014 12:49 PM

Reply Helpful

Jun 16, 2014 4:44 AM in response to LeannMartin1 In response to LeannMartin1

Hi, I have been have same problem. it is serious this time because first time my children called facetime to my mum from diffrent facetime id a man answerd the call and said wrong number. next day i tried calling from my facetime id to my mum and the lady answerd the call and said why are calling us it may create problem in my family as it appered we live in same town.

we did not receive comment or update from apple regarding the issue.

Jun 16, 2014 4:44 AM

Reply Helpful

Jun 16, 2014 5:03 AM in response to firstharbour In response to firstharbour

I changed my Apple ID (not password) - and with help of tech support, changed ID reflected across the board in my ipod settings (I use facetime mostly via ipod) and in app store, for ex. this seemed to solve problem for me, except now having difficulty connecting with my wife via facetime, but think this is probably unrelated.

Jun 16, 2014 5:03 AM

Reply Helpful

Oct 14, 2014 2:46 PM in response to LeannMartin1 In response to LeannMartin1

I just started having this problem today on my IOS7 iPhone. My sister tried FaceTiming me -- I was out and saw the call and ignored it, as I was out of wireless range. There was one call-- that's it. When I got home, she told me that she tried several times, and three or four times she got someone else! A teenage kid who wanted to know why she kept calling him! Then she sent me an iMessage -- and I didn't get that either. Nothing has changed. No AppleID change, no phone change, no email address or phone number change.


Also, I had my iPad with me -- nothing ever came through there either. So this would seem to not necessarily be the device, but the app itself.


I notice the oldest message in this thread is two years ago -- has there been any acknowledgment from anyone at Apple about this problem?

Oct 14, 2014 2:46 PM

Reply Helpful

Jan 6, 2015 9:44 AM in response to LeannMartin1 In response to LeannMartin1

I am having this same problem. Once when connecting to my Mom, a stranger answered and showed me his private parts! And then another time I received a FT from "Mom" and when I connected, it was a stranger showing his privates again! I can't say if it was the same person as the first time as I did not look long enough.

Two other times while attempting to call my Mom, I've been connected to complete random strangers. APPLE - THIS IS A PROBLEM.

Jan 6, 2015 9:44 AM

Reply Helpful
User profile for user: LeannMartin1

Question: FACETIME CALLING WRONG PERSON