Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 4

1,290 points

Scanning not working with Acrobat Pro X or Photoshop?

My Epson Perfection V350 scanner is listed as a supported scanner on Apple's site.

After installing the latest versions of Acrobat Pro X and Photoshop Extended, the scanner is not available to either app. After several useless exchanges with Adobe online support, I called phone support tonight. I was told that neither Acrobat nor Photoshop support scanning in Mountain Lion and I should use Apple's Image Capture. If that is true it should be considered a catastrophe by Apple, Adobe, and Mac users. I tried installing the latest Photoshop TWAIN driver with not luck. I updated to Mountain Lion because scanning wasn't working in Lion. Appalling.

I have Epson driver 8.0 installed. It is all I can find. If anyone knows of something more recent, or a workaround for this nasty problem, I'm all eyes.

Acrobat Pro X is 10.1.4 and Photoshop Extended is 13.0.1

iMac 9,1, OS X Mountain Lion (10.8.1)

Posted on Sep 18, 2012 5:28 PM

21 replies

Satchmo Author

Level 4

1,290 points

Sep 19, 2012 1:54 PM in response to WALTER-MILANO-ITALY

WALTER-MILANO-ITALY wrote:

I would not take Apple as responsible. The OS works and youa can use Adobe software and Epson Scanner.

It is responsability of one of these two to develop a driver to let the Scanner works with the Adobe Software.

It used to be that way, but Apple absorbed the printer/scanner drivers into its womb, so I think it now bears principle responsibility. And can't some of Apple's immense market power be devoted to preventing what Wayne of American referred to. If Epson doesn't provide current drivers, then Apple shouldn't sell or recommend Epson products. The relationship should be reciprocal.

Satchmo Author

Level 4

1,290 points

Sep 19, 2012 5:33 PM in response to Satchmo

It appears that Epson and various other scanner makers have not bothered to update their drivers so that they are 64-bit compliant and work with Photoshop CS6. I guess I'm in the market for a new scanner that is not made by Epson.

Sep 19, 2012 5:51 PM in response to Satchmo

I don't know that Adobe intends you to scan directly into Photoshop. I've heard the reasons in the Adobe forums that made sense at the time when I read them. I can't remember why it was now.

It seems that the creative pros use other abilities like Image Capture or whatever and then use Photoshop to manipulate.

I've always had the latest Photoshop and although the ability to direct scan was a bit of a jolt years ago It's not an issue nowadays... and I use an old Epson Perfection 3200 Photo.

Satchmo Author

Level 4

1,290 points

Sep 19, 2012 5:56 PM in response to Wayne of America

Adobe's site says this:

In Mac OS, you can use the TWAIN plug-in to scan when running Photoshop CS6 (Photoshop CS6 only runs in 64-bit mode). Not many scanner manufacturers have released 64-bit versions of their scanner drivers, so you may not be able to use TWAIN. Contact your scanner manufacturer for more information.

If your scanner manufacturer does not support scanning in 64-bit mode, or you have issues scanning with TWAIN, you can scan into Photoshop CS6 using Apple’s ImageKit technology, which is built into Photoshop CS6, does not need a plug-in to be installed, and provides access to a large number of scanners.

I submit that Adobe's implementation of ImageKit is a failure.

D6C6I

Level 1

1 points

Jan 24, 2013 6:14 AM in response to Satchmo

I'm a bit late to the discussion here, but after resolving the Acrobat X Pro scanning issue, I contacted Epson, and their CSA directed me to Adobe. Before submitting a help request, I found this "Note" (3rd paragraph in link) in Adobe's online help.

http://helpx.adobe.com/photoshop/kb/sacnning-photoshop-cs6-mac-os.html

Note: This technology does not work in Photoshop CS6 when running under Mac OS 10.8 (Mountain Lion). Adobe is working with Apple on this issue.

Feb 17, 2014 9:51 AM in response to Satchmo

Image capture worked perfectly with dell. You must be thinking of when we used to use plugins? I remember those days? Searching for the plugin & putting it in the correct folder.

Anyway I was looking for the plugin for my dell and found the answer right here? And it works!

Scanning not working with Acrobat Pro X or Photoshop?