Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 6 App Store Crashing when trying to view Purchased apps

After upgrading to iOS 6 my iPhone 4s can't display purchased apps. I start the App Store, touch updates and then touch purchased. I get a spining circle with Loading... for about a minute and then the App Store just exits and I'm back to the iPhone's first screen.


I've seen similar behavior with my new iPad after updating to iOS6. I haven't seen it crash but when starting App Store and then touching purchased it just stays at a spinning circle and says Loading... It never changes.


I've done the obvious stuff, power cycle and hold both buttons for a reset.

Posted on Sep 19, 2012 10:46 AM

Reply
336 replies

Sep 21, 2012 1:03 AM in response to Havrek

Add me to the list of people who can't see purchased apps in iPhone 4S.


Works fine on updated iPad 3.


iPhone 4S says loading and then crashes right out of the App Store. I did everyone I could. Resets etc to fix.


I do have a LOT of apps. However this was never an issue in iOS 5 or is it one on the iPad.


I'm glad to see others are having the same issue. If anyone comes out with a fix please let me know. This is very frustrating as I like to see what's purchased so I can keep track of what is on 3 devices.


How many apps do you guys have who see the issues?

Sep 21, 2012 5:04 AM in response to Havrek

That 1 year date change does not work, I've tried. However, here's some hard data for all the computer science people who know what they're doing:


When I try to open the Purchased section, it will display the "Loading" message for exactly 15 seconds, then the message goes away and exactly 10 seconds later, the app crashes.


Maybe this will mean something to somebody who knows how native iOS coding for the App Store works.

Sep 21, 2012 6:42 AM in response to MikeAbramsNY

Mike have you been able to duplicate it? I had it work once yesterday as well but never again since then.


Went to the Genius Bar yesterday and predictably he didn't know what to do and played it off as the servers being hammered which makes sense but would have thought it would have cleared up by now. And why is it only affecting a few people.


I have a ton of apps over the years, it just feels like a server timeout on my Id because of that. Why its being localized to just phones I'm not sure as my iPads are fine. Can't be a ram issue as if memory serves me right a 4s has the same as a iPad 2 right?


Getting the 5 in the mail today, will see if it happens there as well.

iOS 6 App Store Crashing when trying to view Purchased apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.