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iOS 6 App Store Crashing when trying to view Purchased apps

104862 Views 335 Replies Latest reply: Jun 5, 2013 9:30 PM by xStatiCa RSS Branched to a new discussion.
  • drekkerd Level 1 Level 1 (0 points)

    Looks like this problem has been sussed out thanks to oldhouse (very large purchase history) so now will Apple ever fix this?

    I run an iPhone 4, iPhone 4S, iPad 2 and iPad 3 off my Apple ID and none of them can bring up my purchase history since upgrading to iOS 6.

    Really sloppy support from Apple on this one but I'm not surprised, problems I've had in the past got just as little attention (WiFi drops & low throughput on iPad, audio loss during phone calls on iPhone 4)...and by little I mean zero.

  • andsoitgoes Level 1 Level 1 (0 points)

    So I finally tried to hide old purchases, as I've heard this over and over ad nauseum, and of course it worked.

     

    It looks like one of the issues is that on iOS 6, all the purchases are on the same screen, at least on the iPhone. It makes sense it wouldn't be easy to load up over 2000 apps on a single page, but it should have been tested.

     

    That said, I've cleared my number down from 2300 to 1900 and that's been enough to allow me to view my purchased list, which is at least a stopgap!

  • RobV8R Calculating status...

    I spoke to Engineering (by proxy of Tier 2).  "Engineering is aware of the problem and are working on a resolution."  I have scheduled weekly follow up calls with Tier 2 to track progress. I have little hope that this is a priority given that Apple knew of the issue as early as September and v6.0.1 was released in November without the fix.

     

    As people have pointed out, the issue appears to be a direct result of buying too many apps. The obvious solution is to stop purchasing apps until Apple resolves the issue. Given that the people affected by this issue are heavy spenders, maybe they will get the message.

  • apavicevic Calculating status...

    I am surprised this is taking so long to fix. Good thing i didn't upgrade my iPhone to iOS6. On my iPad it's been a disaster so far.

  • Maxime R. Calculating status...

    Ok it's annoying, but it's not such a disaster not to be able to access the list of your purchased apps on iOS since you can download them anyway...

    But it's still a shame that such a bug live so long.

  • apavicevic Level 1 Level 1 (5 points)

    For me it's been pretty bad. I will ignore maps since i understand they need to collect data but i've had more issues with iOS6 than with any other iOS update (since iPhone 3G). Apps crashing, iPhone and iPad crashing and a constant back and forth with tech support with utterly useless suggestions.

     

    I am not a novice user by any means so i am frustrated when tech support asks me to restart my iPhone to fix some issues that are bound to be deeper than just resetting the phone/iPad.

     

    Right now i'm trying to find an app whose name i can't remember but there's no way to find it since i can't browse my purchase history. Considering how long this has been going on, i think Apple deserves all the heat they get for not fixing it yet.

  • Stephen Jonke Level 2 Level 2 (155 points)

    You have tried a full restore from backup, right? That is not just restoring settings, but restoring to factory and the restore from backup. Because I haven't seen any of those problems. Just the problem with the Purchased tab. Also make sure you update your apps as it's certianly possible than some are incompatiible with iOS 6 until they are updated.

  • apavicevic Level 1 Level 1 (5 points)

    Tried that after everything else failed. I even suspected it was hardware related by the geniuses said it can't be. I just hope 6.1 fixes it.

  • CygnetSeven Calculating status...

    How do I 'hide' purchases?

  • oldhouse Calculating status...

    You have to do that from iTunes on your pc. From App Store homepage go to your account, then my purchases, and then just tap small x in the upper left corner of any icon whenever you put your mouse over it

  • McQ14 Calculating status...

    Can you clarify these instructions? What you've put here is not what I see when I do what you've written.

  • Shalerock Calculating status...

    Seems like lots of people have lots of ideas and none of them work. I can tell you it probably has nothing to do with how many apps you have loaded. I just bought this IPad 3 yesterday. I've downloaded two or three apps, and today let it do the recommended update. Now I can't load the App Store. I guess I'll take it back to the store. I have some buyers remorse here.

  • Maxime R. Level 1 Level 1 (0 points)

    You must understand this thread is only about the Purchased Apps tab.

    The App Store crash issue is something else.

    You won't get the App Store back running by decreasing your purchased apps.

    Many people had your problem and got it resolved, no one got the Purchased Apps one resolved... except by hidding purchased apps.

  • Maxime R. Level 1 Level 1 (0 points)

    OK, that is a disaster

     

    The answers of the thech support ... trying to tell that's your fault ^^ and that you should register for non-free support.

     

    For the purchased apps you still can search on iTunes, for the rest... good luck

  • Maxime R. Level 1 Level 1 (0 points)

    First you MUST be logged into the iTunes Store in iTunes and I think you need to authorize this computer for your account. (Menu "Store" in iTunes -> "Authorize this computer")

    In iTunes, click on "iTunes Store" on the left, then on the right, you get a "Welcome You" and just below a list of links. In the lower part you should have a "My Purchases" link, click and you'll have your purchased items.

    Here, hovering an app's icon with the mouse, you should get a small "x" in the corner and clicking it should "hide" this app.

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