Hi I am having major issue with my fiances Iphone 4. She recently downloading the ios 6 Software after being asked to do so through her iphone. She of course pressed yes(Since it is Apples Update- Aka their Software). As the phone was downloading just using wifi, her phone went right into recovery mode. As seen above to someones statement, now its just a block with the usb pointing to Itunes Logo. My fiance Freaked out because we have a 1 and half year old with all her photos and videos on the iphone. So I called apple,(not the Apple Store but the Actual Customer service) they assured me that they would get the phone running after a few steps we needed to do. 1)Download new version of Itunes- Done and computer restarted -PC. 2) Then Same Process with my Imac - Didnt Work - 3)Same process with Macbook pro( I am trying all this while one the phone with there tech support as he guides me through. 4)Hold Sleep button and Home button at the same time. NOT OF THESE WORKED -
Now i setup an appointment with the genuis bar. Bring my phone in let them know the problem and they take it in to the back and try to restore it. No Luck. They tried it again and of course no luck. After Spending about 4 hours total between on the phone and the apple store my fiances phone was not fixed. Now here is the best part. They now told me my option; 1) Buy a New I Phone- Retail Price 2) See if you quality for an upgrade with your carrier 3) Find a New Phone. Tell me how there pop up for THEIR UPDATE that caused my phone to go into recovery mode and lock up so i can not update or use my phone and my only option is to buy a new iphone.
My warranty on my iphone was up about 4 and half months ago. Regardless of that issue. How is it my problem that their Software Ruined my Iphone and it is Going to cost me Money. I even dealt with a Senior Advisor that offered me the same options. And was Denied when submitted to administration for a new iphone.
What kind of customer service is this?
I strongly recommend whenever download the new Software for Apple -GO TO THE APPLE STORE AND LET THEM DO IT.
And if you have a child you know how much photos of your kids mean to you and when you lose them it is pretty ruff. I have to deal with the sadness and the depression of my fiance.
And of course Apple will not help.
If you can help or have any advice please let me know. I surely can use it.
It has been 5 days and nothing from apple.
This is a nightmare.