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iTunes Match on iOS 6 Hangs

6846 Views 38 Replies Latest reply: Oct 4, 2012 10:25 AM by mikefarber RSS
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c0t0d0s6 Calculating status...
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Sep 19, 2012 4:00 PM

All - I upgraded to iOS 6 today. I had iTunes Match before but had to re-enable it after the upgrade. Since doing so, the Music app has been just sitting there with a cloud in the middle of the sreen and a progress bar that doesn't move. There is a pinwheel indicating activity next to the Wifi indicator, but nothing has been happening.

 

Has anyone else seen this? Do I just need to be patient? (Yes, I have upwards of 19,000 songs ... but I don't remember the process being so slow when I first set it up on iOS 5).

 

Terry

iPhone 4, iOS 6
  • Stjm543 Level 1 Level 1 (0 points)
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    Sep 19, 2012 7:07 PM (in response to c0t0d0s6)

    Everything works fine on my 4s but on my iPad it deleted the stored songs & then loaded the playlists but none of the songs are there, to stream or download like they are on the phone, I just have empty slots where a track title should be.

  • crogers2009 Calculating status...
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    Sep 19, 2012 7:10 PM (in response to c0t0d0s6)

    I have the same exact problem on my 4S. I had to reenable iTunes Match, now there is just a cloud with a progress bar that doesn't move. I have 6,500 songs, but the progress hadn't budged since I updated at noon. Why did it disable it in the first place, is my question!

  • anthonydinnersready Calculating status...
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    Sep 19, 2012 8:33 PM (in response to c0t0d0s6)

    Having the same issue as well. Just getting the cloud icon with a blank progress bar.

  • crogers2009 Level 1 Level 1 (0 points)
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    Sep 19, 2012 8:48 PM (in response to c0t0d0s6)

    Well. I closed the music app (through task manager), turned off iTunes match, turned it back on, restarted the phone, then opened music, and then it worked...

  • Evildude Level 1 Level 1 (10 points)
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    Sep 19, 2012 9:06 PM (in response to c0t0d0s6)

    Can anyone tell me if there is a streaming feature for iTunes Match in os6?

    I turned it on back when it came out but I turn the darn thing off after founding out that it downloaded every single song I played.

  • Toby@AB Calculating status...
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    Sep 19, 2012 11:26 PM (in response to c0t0d0s6)

    I'm experiencing the same issues, but neither restarting the App nor turning iTunes Match and Telephone on/off gave a solution. Any other ideas?

  • Stjm543 Level 1 Level 1 (0 points)
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    Sep 19, 2012 11:31 PM (in response to Toby@AB)

    in the end I backed up the iPad with iTunes, reset & restored it & everything is back to how it was

  • Zarja Level 1 Level 1 (0 points)
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    Sep 20, 2012 4:04 AM (in response to c0t0d0s6)

    The same issue i do have!

  • anthonydinnersready Level 1 Level 1 (0 points)
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    Sep 20, 2012 5:01 AM (in response to c0t0d0s6)

    I think the key word here will be patience. I left mine on the blank progress bar/cloud icon screen over night (about 7 hours), woke up this morning and finally had the progress bar showing some progress, only about 75% done (i have around 11,000 songs) so it appears that this is just a really slow process but does in fact work. I will update once its finished to confirm it actually is ok.

  • theresafromedgewater Level 1 Level 1 (0 points)
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    Sep 20, 2012 6:04 AM (in response to anthonydinnersready)

    This is ridiculous!  7 hours??  Were you able to do it over wifi?  Did you have to leave the screen on so that it didn't turn off?  I read that in another thread but I cannot do that due to the security settings on my phone.

  • anthonydinnersready Level 1 Level 1 (0 points)
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    Sep 20, 2012 6:36 AM (in response to anthonydinnersready)

    Letting it sit and wait did not work after all. Going to try a clean install later since everyone seems to be having luck with that. Keep you all posted...

  • briandallas Level 4 Level 4 (3,175 points)
    Currently Being Moderated
    Sep 20, 2012 7:00 AM (in response to c0t0d0s6)

    Did you do a reset from the iPhone itself (Settings>General>Reset) or did you do it from within iTunes?

    I tried the method from the phone itself and no luck. Although I did only do a "Reset All Settings" rather than an "Erase All Content and Settings"...

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