To call Maps a disappointment is the biggest understatment I've ever made. Here's what I emailed to Apple "Support"
iOS 6.1 update?
Case ID: 410925732 How can I revert to the previous OS? The "update" resulted in a lousy maps app: 1. I am currently in Thailand and the only language on the map is Thai - formerly had both Thai and English street names. I assume this means that if I'm in any non-English language speaking country, I'll have the same problem. 2. The contrast between background and streets (as opposed to highways) is so slight that I cannot see streets at other than a very close zoom - not like before. 3. Lost my bookmarks - had about 50 fifty. 4. The "updated" app has no bookmarks and I can't create bookmarks. 5. Can't use the map to insert end-point of trip. 6. Has no information (hotels, places of interest, gov't offices, etc.) on the map. All of these functions were included in the app which was deleted, oh, sorry, updated.
It was recommended to use Google Maps app but that app suffers from no. 5 above - and, more significantly, apparently have to use it in conjunction with Google Maps on the computer (which I've never used). But then why should I have to go outside an Apple app for a basic function.
YouTube app was deleted. And no app looks as good as the one I had.
Although my service plan had expired, I as able to talk to a service representative! If I want to do so again I have to pay $60+ (don't remember the exact cost) per year. Assuming I paid that amount, there would be no information which would have helped me. I was told that there was nothing I could do. Can't revert to the old OS. Can't include bookmarks. Why should I pay for such service. I was even told I should have read the agreement (the contract) before "updating." That is, it was my fault. And I did not but I have read some of these agreements - I'm a lawyer - and I can assure you that there is nothing in there that would have stated, I will end up with a app which is useless. This was not an update, it was a downgrade.
Customer Service - that's a laugh.
Please give me reasons for staying with Apple products (just one example from iTunes: I was not warned that I shouldn't have downloaded an HD movie since I don't have HDCP. Then downloaded the non-HD version and got a message (about one week after downloading) that the time to view had expired. More money to Apple.
Maybe you can actually provide some service but I have to admit I don't think you can and I don't think Apple - the richest company in the world - cares to bother with providing service which is actually service.
One last point.
I can't rate this app. If I could it would get the lowest score possible - much worse than 3rd party apps.
And one last question (okay more than one). Did anyone test the map app? Was there a beta version? Did Apple consider all of the six points I made above. Why do you call it an update? Why is it may fault?
Cheers (well, not really) Brian Phillips