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iOS 6 WiFi option is GREYED OUT (unrelated to iOS 6 WiFi connectivity issues)

As reported in an earlier thread, since upgrading iPhone 4S from 5.1.1 to 6, the WiFi option is turned OFF and is greyed out/disabled. Have tried all combinations of hard/soft reboots, router resets, network settings reset, cleared cookies, etc. Nothing. The WiFi option is completely disabled.


WiFi worked fine prior to iOS 6. Now I can't turn it on. My wife's WiFi is fine, she can toggle on/off and hasn't had any other connectivity issues as reported by others.

iPhone 4S, iOS 6

Posted on Sep 19, 2012 6:02 PM

Reply
794 replies

Jan 10, 2013 12:58 PM in response to duhnica89

I have the same issue. If you get the wifi going by all of the options, Reset Network settings, reconnecting to Wifi again. Turn wifi off, on, blah, blah Flash light App trick drain battery, freezer bag trick ( not recommended )


I'm sick and tired of this issue with Apple and there latest ios 6.0.1 shambles, so I've decided to turn the wifi off, until Apple provide a fix to the thousands of customers out there, that have the same issue with Iphone 4, 4S, 5S.


Way to go Apple. I hope your Genius Bar Guru's are trolling this thread and the other ones and reporting back to Management, about the total lack of customer service and the BS stories trying to say that it's a hardare issue when we had no issues on ios 5.

Jan 10, 2013 2:17 PM in response to brendonfromporirua

Further to my earlier post….

Went to Apple Genius

They looked then went round the back then came back

it's a hardware fault with the wireless chip they said out of warranty ……

Give us £140 & we will replace

Challenged this interpretation of reasonable time for such a high value item that is typically on a 18 / 24 month contract from the telco

Got store manager

who very technically advised that the Wifi chip is also "flashed" by the update & that any faults come to light at this point???

I don't think this is the case but he does work for Apple so must know I guess

NO movement from him any way

INTERESTINGLY I let my phone go flat that evening the following day I tried switching it on a few times to totally kill the battery

when I could not get it to even sow the battery icon I charged it up

WiFi working & has been now for over a week!! strange chip / hardware fault

In my case the phone was already swapped by Apple for a previous manufacturing fault so they became the retailer not my Telco (I think)

This was going to be my next approach... consumer sites indicate the following has been sucessfull

Sale of Goods Act 1979 (amended 1994) should be of satisfactory quality fit to do the job intended and last a reasonable length of time

For such a high value item just over 12 months is not reasonable

EU Law indicates 24 months would be reasonable

Contact the Head office via letter / e-mail advise them that you are not satisfied

ask them to repair / replace & give them a reasonable time to respond (2 weeks?)

If refused or ignored get a quote for repair & send it to them

ask them again to repair / replace or meet the cost of the repair

give them a reasonable time to respond

If refused or ignored get the work completed send them a bill for the cost of the repair
advise that you will take legal action if not paid in full
give them a reasonable time to respond

If refused or ignored log a claim with the small claims court for cost plus reasonable expenses

I am not a legal expert so suggest you check the above before embarking down this route

you may end up out of pocket!!

The time and effort involved isn't really worth it but to make a point to the retailer / manufacturer would give some satisfaction & dealing with you would probably cost them especially if they represent themselves to the court


Jan 10, 2013 2:41 PM in response to lineation

INTERESTINGLY I let my phone go flat that evening the following day I tried switching it on a few times to totally kill the battery

when I could not get it to even sow the battery icon I charged it up

WiFi working & has been now for over a week!! strange chip / hardware fault


Very interesting. Try to turn the phone off while the battery is dead. This furthers my supsicion 6.0.1 has thrown a sensor calibration off kilter and they are not willing to own up just yet. New update should be coming out which can take care of this. But the unapologetic approach taken by apple is not new.


Remember "You are holding it wrong"? This I think is far worse antennagate or the maps fiasco.

Jan 12, 2013 8:55 AM in response to Gumnaam

Мне видится, что необходимо обращениe в суд о призннании действий Apple выпустившего некачественный продукт неправомерными в отношении неограниченного числа потребителей. А после того как решение суда вступит в силу, решить вопрос о получении финансовой компенсации.


😎

Jan 12, 2013 9:50 AM in response to Vl.Tsymbalyuk

многим умным людам и корпорациям видилось то же самое, где то они сейчас?

но если честно случаи бывали, однажды когда яблочко захотело оно пообещало и

до сих пор дает бесплатные бамперы, которые стоят им 10 центов в происводстве.

добровольно яблочко дает больше, диски вон меняет и первого поколения аипад.

поэтому люди здесь и плачутся и обещают покупать Самсунг. пытаются разжалобить.

барин вот приедет, барин рассудит... На мой непросвещенный взгляд все может быть,

но я не поставлю копейки на того кто судит их. Не рентабельно после года хождения

в суд получить десятицентовую компенсацию.

Jan 13, 2013 8:25 AM in response to brendonfromporirua

I have put the Beta4 IOS 6.1 developer on and no changes. All the hard,soft reset did not work and since when do we need to use a hair dryer, the freezer to make this issue go away? I am going to use the toilet bawl trick to see if the smell solves the problem.


I tried all options without any success. Apple services is going down the tube very fast, in store customer services is becoming a best buy experience, and the product latest upgrade post S. JOBS are mediocre. Easy to blame the latest but I have been an Apple customers for 10 years + and I have never ever experienced the latest. It is becoming now routine with Apple (a resilt of success) I presume.


Bottom line: My phone no longer gets Wifi (A phone without WIFI is a useless Brick) I dont want to paid excess data fees with my ATT data plan).


If a permanent fix is not published shortly. I am going to drop iPHone device and move to (Samsung Anfroid) - after all the apps I REALLY use on the iPhone are already available on Androids.


I wish I had a permanent fix to communicate here to all but like all - My phone is S**T now.

Jan 13, 2013 9:48 PM in response to nexus66

I had the same problem. Wifi gred out i went to the bar. They said sorry you warrnty is up (it was less then a week) I feel these things are programmed to bad bad after that. I takled to the manager nicly they game me a load of BS. I told them they are going to lose a apple user forever and they didnt care. I was about to get a ipad but but not now. I then got mad and stated talking louder so other people would hear me. He did listen anymore he got their rent a cop secuirty to "escort" me out and said i pay $200 for a fix or leave the store. They dont give a crap about anyone its all about squeezing the last penny out of their users.


F Apple im done with them.

Jan 14, 2013 3:57 AM in response to KAJ_Toni

Having read the various posts this seems to be the best option for those still under warranty - it is what I am going to do this afternoon. If out of warranty then 'lineation's' advice about sale of goods act is a good route to try (also go to MoneySavingExpert.com for more on how to argue on these terms).


Will post about how I get on...

Jan 14, 2013 9:46 AM in response to fromsouth

никто о рентабельности не говорил, хотя как знать ИМЯ тоже что-то стоит ;-)

речь идет о создании прецедента, а именно признании действий APPLE неправомерными в ОТНОШЕНИИ НЕОПРЕДЕЛЕННОГО ЧИСЛА ЛИЦ (ПОТРЕБИТЕЛЕЙ) и это может иметь определенный интерес, на мой непросвещенный взгляд 8-)

Jan 14, 2013 10:45 PM in response to Trapdoresoth

What I can do if the warranty was expired? Do I have to pay $200 for a claim even this issue is caused by apple? It's not fair for iPhone's owner.

I cant use wifi as it used to be before upgrading to iOS6 for months, why Apple has not yet fixed the issue officially?

If Apple does not fix this in the next firmware, they should let us go back to iOS5 instead of leaving users away without solutions!!

iOS 6 WiFi option is GREYED OUT (unrelated to iOS 6 WiFi connectivity issues)

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