Further to my earlier post….
Went to Apple Genius
They looked then went round the back then came back
it's a hardware fault with the wireless chip they said out of warranty ……
Give us £140 & we will replace
Challenged this interpretation of reasonable time for such a high value item that is typically on a 18 / 24 month contract from the telco
Got store manager
who very technically advised that the Wifi chip is also "flashed" by the update & that any faults come to light at this point???
I don't think this is the case but he does work for Apple so must know I guess
NO movement from him any way
INTERESTINGLY I let my phone go flat that evening the following day I tried switching it on a few times to totally kill the battery
when I could not get it to even sow the battery icon I charged it up
WiFi working & has been now for over a week!! strange chip / hardware fault
In my case the phone was already swapped by Apple for a previous manufacturing fault so they became the retailer not my Telco (I think)
This was going to be my next approach... consumer sites indicate the following has been sucessfull
Sale of Goods Act 1979 (amended 1994) should be of satisfactory quality fit to do the job intended and last a reasonable length of time
For such a high value item just over 12 months is not reasonable
EU Law indicates 24 months would be reasonable
Contact the Head office via letter / e-mail advise them that you are not satisfied
ask them to repair / replace & give them a reasonable time to respond (2 weeks?)
If refused or ignored get a quote for repair & send it to them
ask them again to repair / replace or meet the cost of the repair
give them a reasonable time to respond
If refused or ignored get the work completed send them a bill for the cost of the repair
advise that you will take legal action if not paid in full
give them a reasonable time to respond
If refused or ignored log a claim with the small claims court for cost plus reasonable expenses
I am not a legal expert so suggest you check the above before embarking down this route
you may end up out of pocket!!
The time and effort involved isn't really worth it but to make a point to the retailer / manufacturer would give some satisfaction & dealing with you would probably cost them especially if they represent themselves to the court