You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 6 WiFi option is GREYED OUT (unrelated to iOS 6 WiFi connectivity issues)

As reported in an earlier thread, since upgrading iPhone 4S from 5.1.1 to 6, the WiFi option is turned OFF and is greyed out/disabled. Have tried all combinations of hard/soft reboots, router resets, network settings reset, cleared cookies, etc. Nothing. The WiFi option is completely disabled.


WiFi worked fine prior to iOS 6. Now I can't turn it on. My wife's WiFi is fine, she can toggle on/off and hasn't had any other connectivity issues as reported by others.

iPhone 4S, iOS 6

Posted on Sep 19, 2012 6:02 PM

Reply
794 replies

Mar 14, 2013 5:06 AM in response to ExtremeApple

someone posted something about iPhone's Wi-Fi and Bluetooth MAC being different on iOS6 when compared to iOS 5.1.1. I believe the update itself (iOS 5-6.X) changed the MAC, therefore disabling the Wi-Fi. The major issue in this statement is that heating/freezing restores the Wi-Fi for a few hours. It simply shouldn't.

That statement prompted my previous response. Grayed out adapter sometimes has zeros for mac, since it is not detected by operating system.

Mar 18, 2013 10:14 AM in response to Trapdoresoth

I don't believe that Apple is doing anything to correct this problem. As a matter of fact, when I visited the nearest Apple store this past Friday, they told me, I kid you not, "I'm sorry, it looks like you're out of luck. When this happens, there's nothing we can do other than replace the phone. You can get new phone for $199 though since you've had this one for a whole four months." Just to clarify a little, I got my first iPhone in November of 2011. Since then, I've had four phones replaced by apple; this being the fourth, and last iPhone I will ever buy. Because I've had this one for over 90 days, they will not replace it even though the reason it isn't working is a direct result of their software update. I'm thoroughly dissatisfied with Apple and don't plan to ever by a product of theirs again.

Mar 18, 2013 10:51 AM in response to Jlag753

After many months of expereince this TERRIBLE issue, reading these threads, doing some research and some experimentation, I offer the following two points for you:


1. As an electronic engineer, I was deeply deeply sceptical of any thoughts of freezing or heating my phone with a hair dryer. However, after trying unscuccessfully to downgrade to iOS5 on several occaisions, I did try the hairdryer treatment. It worked - for about 5 hours and then the problems came back. Out of total frustration, I left my phone on top of a radiator in our house over night. The heating comes on at 5am. At 7am I picked my phone up (it was pretty hot to touch, but no cosmetic damage). WiFI came on instantly and connected. That was 5 days ago - it's still working. Make of that what you will but if it helps you, I'm happy.


2. Before the success with the above radiator method, I was building up to go into the Apple Store in London to demand an out-of-warranty replacement. Did a little research on the subject and found out that last year Apple were forced into complying with the 2 year warranty for all consumer goods in the European Union. Take a look here : http://www.apple.com/uk/legal/statutory-warranty/ . This provides a 2 year cover for faults that were present when the product was bought by the customer. If you're in the EU this might work in your favour.


Good luck!

Mar 18, 2013 11:01 AM in response to Dr Technical

Did a little research on the subject and found out that last year Apple were forced into complying with the 2 year warranty for all consumer goods in the European Union. Take a look here : http://www.apple.com/uk/legal/statutory-warranty/ . This provides a 2 year cover for faults that were present when the product was bought by the customer.

Does that imply that wifi had to be greyed out on delivery of the phone? Going to be hard to prove, if at the same time you are going to claim that happened after update. Nice research thou, may be someone can use that. Good luck!

Mar 19, 2013 10:46 AM in response to linteau

Do you rembemer Fox Mulder?

"I want to Believe" 😀

Even if Wifi is back after a update, it will be greyed out soon.


Regarding the 2 year warranty in EU: It's not gonna work, as Apple build Wifi Chips into "affected" iPhones that will break after 1 year. Wifi was working when i bought it. Means you can't prove that it was damaged when you bought it.

Mar 19, 2013 12:33 PM in response to Trapdoresoth

I put my phone in the freezer for about 10-15 minutes and now it is working. I think this is dangerous though. This guy had a safe way of doing it I think....


https://discussions.apple.com/thread/4310121?answerId=19835305022#19835305022&tstart=0#19835305?tstart=0


It is the first post.


I just put it in the freezer without using his advice, but I noticed the phone seemed a little damp. Nothing bad happened, but seems like it's possible that something could break from the moisture.


Anyway, my wifi is working now, but let's hope it stays that way. I will keep you all posted.

iOS 6 WiFi option is GREYED OUT (unrelated to iOS 6 WiFi connectivity issues)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.