bluetooth music issues after iOS6 update

Ok, i just updated to iOS6 today. I jump in my car to drive home, and now my radio ( pioneer svh-p3400BH) no longer shows any sont info when bluetooth streaming. I used to get artist, album, and song info. Also, when i connect it via USB, i no longer get genra infr ( pop/rock, classical, ect).



Any ideas? if this a firmware on Pioneers side, or is the blue tooth messed up in iOS6?

iPhone 4S, iOS 6

Posted on Sep 19, 2012 8:28 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2013 3:07 PM

Dear Valued Pioneer Customer:
We would like to inform you of the availability of an optional Bluetooth® firmware update (HW05-SW01.27.20) that enables Bluetooth AVRCP control and metadata display from a compatible Pioneer CD or DVD Receiver when used with an iPhone® 5 or iOS 6 device. If you do not own an iPhone 5 or iOS 6 device, there is no need to install this update.

This firmware update may be used only with the following 2012 Pioneer products:

CD Receivers DVD Receivers

DEH-P8400BH
DEH-P9400BH
DEH-80PRS

AVH-P2400BT
AVH-P3400BH
AVH-P4400BH
AVH-P8400BH

In order to perform this update, the following items are needed:

  • A Pioneer CD or DVD Receiver above with built-in Bluetooth
  • Laptop with built-in Bluetooth running Windows® 7
  • Bluetooth firmware update (HW05-SW01.27.20)

How to Obtain the Free Firmware Update

1. Download the INSTRUCTIONS for the optional Bluetooth firmware update (HW05_SW01.27.20).
2. Download the UPDATE FILE to a computer and transfer the file to a compatible 2012 Pioneer CD or DVD Receiver via a Bluetooth-enabled Windows 7 laptop.
You can also arrange for Pioneer to update your 2012 Pioneer CD or DVD Receiver by calling Pioneer Customer Service toll free at 800-421-1404 during regular business hours (M-F 10AM-7:30PM Eastern Time, except on holidays). If this firmware update is performed by Pioneer, there is a charge of $60.00 (this charge includes return shipping of the updated unit within the U.S.). Charges for removal/reinstallation of the unit and shipment to Pioneer are the customer’s responsibility.

How to Determine if the Firware Update has Already been Installed

CD Receivers:

• With the unit turned off (press and hold the source button until the CD Receiver turns off), press and hold the center of the volume knob to bring up the Settings menu → rotate the volume knob until "BT Version Info" is displayed and then press the center of the volume knob → The firmware version should show HW05-SW01.27.20.

DVD Receivers:

• With the unit turned off (press the home button and select ‘OFF’ from the source icons), press the home button → Press the “System” icon at the bottom of the screen → Select the “Bluetooth Version Info” option → The firmware version should show HW05-SW01.27.20.

If the Bluetooth firmware version shows HW05-SW01.27.20, no further action is necessary.

Questions
If you have any questions, please contact the Pioneer Customer Service Center toll free at 1-800-421-1404, Monday through Friday, 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

1,017 replies

Oct 1, 2012 8:29 PM in response to nikB123

Looking around the communities, it is obvious that this problem is common for every iPhone 4 owner who uses Bluetooth in their vehicles. Twenty pages here and forty-two in another forum. More and more in others. With, I dare say, hundreds of users having one common problem, you would think Apple would at least acknowledge it and tell us that they're working on it or tell us we're out of luck. The other common factor seems to be that we've all spent an ****** full of cash to put good quality stereo units in our cars. This being so we could take advantage of the advanced features of the units... LIKE BLUETOOTH. I'd like to say that I'm confident that Apple won't leave us all hanging on this issue...

Oct 2, 2012 9:35 AM in response to nikB123

This is just a guess, and it doesn't make it easier to swallow...


But it would not surprise me if the devices you are all trying to pair with iOS6 don't follow the protocol precisely. Some companies take shortcuts or simply don't care - and when a device (typically from Apple) is very strict with a protocol (this happens often with USB devices which even mis-identify themselves to the computer), they don't work together.


If this is something that is actually Apple's fault, I'm sure they'll find a way to patch it with an update (hopefully soon). If this is something that's due to those other manufacturers, it all depends on them updating firmware or software to more accurately work with the protocol. And... they don't have much reason to do so. The right thing would be to fix it, of course.

Oct 2, 2012 2:04 PM in response to nikB123

Hmmm Let's see if I have this right with some reference (read - "confusing") material... Wiki says -


"Mac OS X

Since version 10.2, Apple Inc.'s Mac OS X has contained an integrated Bluetooth stack.[10] Included profiles are DUN,SPP,FAX,HID,HSP,SYNC,PAN,BPP and OBEX. Version 10.5 adds support for A2DP and AVRCP.


BlueMagic 3.0 is Open Interface's (now Qualcomm) highly portable embedded Bluetooth protocol stack which powers Apple's iPhone and Qualcomm-powered devices such as the Motorola RAZR. BlueMagic also ships in products by Logitech, Samsung, LG, Sharp, Sagem, and more. BlueMagic 3.0 was the first fully certified (all protocols and profiles) Bluetooth protocol stack at the 1.1 level."


Now that this has totally confused the pooch, it's time for the screwdriver. As it was explained earier, iOS 5 used Bluetooth protocol 10.3. 10.3 played with his Bluetooth radio pals with no problems. But along comes iOS 6. He's the new kid on the block and has a mean two day stubble. He's got BT protocol 10.4 and he has nary a care for the 10.3 playground gang. So they take their stuff and go home. They DO leave the line open for bare music streaming and phone call quality that are just on this side of dump. New kid 10-4 swaggers around with iPhone 5 and is the new BPOC (Big Protocol Of Cars). He works with vehicles like Manny, Moe & Jack. Since iPhone 5 is in the spotlight, iPhone 4 and BT 10.3 stand at the bus stop in the rain.

PLUS, in the meantime, we of the 10.3 protocol sit and wait while the Apple CEO apologizes for "Maps". Give me a doggone break! He actually tells users to run other map apps until they fix the Apple app! Give us a break!


We deserve better treatment and a fix for this glitch. At least an acknowledgement of the problem and that they're doing something about it. C'mon Apple!

Oct 2, 2012 5:59 PM in response to rustykerr123

I have gone back to using a USB cable... and now I have control over music playback from the car controls... its not elegant, we know wires are bad, but it's much safer than fooling with the phone while driving. If you ahve that option you should do it. Someday the powers that be will fix this either on the host or client side of the BT relationship. In the mean time we've all learned a lesson or two.


Also, I've been suitably chastized for mentioning the words which Apple found offensive. The previous post had not techincal content so they removed it. I can see that. Sorry Apple. I didn't mean to offend you. I was just surprised I hadn't heard anyone go there.

Oct 4, 2012 12:21 PM in response to nikB123

I just upgraded two of our iphones to IOS6. The stereo I just put into my car to operate the phone six weeks ago stopped functioning with the upgrade. I paid close to $500 for this Kenwood radio with new speakers and installation. Its the model KDC-BT852HD. It worked perfectly. It was safe to operate the phone while driving. I was very happy with the setup.



So after reading all available information on the internet it seems the issue revolves around any manufacture that uses something called parrot for bluetooth.



Whats worse is Apple at this point is the only one who could make this issue go away quickly and they are so far refusing to do so. All thats necessary is that they allow their customers to roll back to the prior version of the operating system in the short term. In this case 5.1.1.


I for one am very disappointed in apple. We are a big apple family with many computers and devices. When I call Apple they say they cant do anything. When I call Kenwood they say they cant do anything either. I feel like I threw my money in the toilet.

Oct 4, 2012 1:22 PM in response to bigmike631

That is a lot of money to spend on a low end stereo, personally, I install myself that way I have more to spend on the stereo itself. My last truck I got a low end stereo configured it to have the 8 speakers powered by the factory amp, then wired a decent amp to the factory subwoofer box with an upgraded speaker. My current truck, I just got it and put in a Pioneer 4400bh (valued $500, paid >$400) spent 3 days installing every little thing including reverse camera. Then updated to iOS 6, Bluetooth did not function correctly, I paid the extra rather then using the stereo I pulled from my last truck for the meta tag feature. Based on what I have been reading, it sounds like my old stereo might still have Bluetooth control, I will have to test that.


Just as an update from pioneer, at least what I am getting from them. They submitted the issue to their engineering department. A week later, I asked what I should be expecting, apple to update or pioneer. I got a "more annoyed" reply saying the say thing. I am going to send another reply to see if they are changing response yet. I am also going to go to the apple store to see what they can do, or tell me.


I have been trying to follow along with the forum, but their is some much on here, is the issue still present on the iPhone 5?

Oct 7, 2012 12:26 AM in response to nikB123

Hi everyone...

Just wanted to add myself to the huge list of people with this problem. Having issues with iPhone 4S, running iOS 6 and a Kenwood KDC-BT92SD. I can still do Streaming music via bluetooth and talking in handsfree-mode, but can't control the iphone from the headunit or get any meta data on the Display as were shown on iOS 5.

Hope Apple will Release an updated iOS 6.x soon.


greetings from Germany

Oct 8, 2012 10:05 AM in response to Dogcow-Moof

@William Kucharski...thanks for adding some levity to this thread. I've said the same thing a couple times as well. Don't be so quick to blame Apple for this problem. If the fault is Apple's, we'll find out soon enough and everyone's venom will be rightly justified. If not, and the problem is with OEMs dragging their feet and falling asleep during the upgrade cycle, then the stereo manufacturers will have a major problem. Either we'll get a fix in the form of an OS update or a firware update.


Me? I'm betting on a firmware update from the OEMs. That's the only thing they can do. If it's a hardware problem...oh boy. That's another story.

Oct 9, 2012 1:32 AM in response to Dogcow-Moof

I've been monitoring this thread for a while now, since i 'fixed' my issues with a quick downgrade to 5.1.1 whilst the firmware was still being signed (JBOOTS75 - I had to clear and re-pair devices for full functionality to return btw) and have been getting more and more sick of the Apple apologists.


Even if the bugs lie in the manufacturers head units and/or Parrot firmware IT IS STILL APPLES FAULT, and I'll tell you why:


See the side my Alpine box (yes, it's retorical): it displays a made for iphone logo, as do plenty of units from all manufacturers still in the supply chain.


I can't make and release a Toaster and just slap a logo like that on it. Ergo, Apple must approve use, which should require compliance testing (If it doesn't - APPLES FAULT). I would not be suprised if a substantial fee was levied for the privelage of displaying and marketing products with such a benefit . Apple should have a database of approved products or how else would they sue TX's Amazing iPhone Toaster (If it doesn't - APPLES FAULT). Thus they should ensure any updates dont 'break' ALL approved units, maintaining compliance. However, I accept that some bugs/errors may not be able to be fixed but customers should be clearly advised which units are affected in release notes, they can then make an informed decision whether to 'upgrade' (as it didn't - APPLES FAULT).


But, but, but, that would take time and cost money: www.boohoohoo.com. Hand's up who got their kit for free?

Oct 9, 2012 3:39 AM in response to Typhx

Typhx wrote:


See the side my Alpine box (yes, it's retorical): it displays a made for iphone logo, as do plenty of units from all manufacturers still in the supply chain.


I can't make and release a Toaster and just slap a logo like that on it. Ergo, Apple must approve use, which should require compliance testing (If it doesn't - APPLES FAULT). I would not be suprised if a substantial fee was levied for the privelage of displaying and marketing products with such a benefit . Apple should have a database of approved products or how else would they sue TX's Amazing iPhone Toaster (If it doesn't - APPLES FAULT). Thus they should ensure any updates dont 'break' ALL approved units, maintaining compliance. However, I accept that some bugs/errors may not be able to be fixed but customers should be clearly advised which units are affected in release notes, they can then make an informed decision whether to 'upgrade' (as it didn't - APPLES FAULT).


Nice try, but the MFI program only certifies compatibility with units available as of the time the device was manufactured.


Or is it your point of view that Apple should provide free Lightning dock adapters because the design of the iPhone 5 broke devices that worked perfectly well with the old dock connector?

Oct 9, 2012 3:42 AM in response to nikB123

Unfortunately the iPhone 5 doesn't provide any good news!


I am running Bluetooth into a MY12 Golf GTI. It happily runs the audio, however every minute or two I get a fraction of a second audio dropout. Very noticeable and very annoying.


I have also lost the ability to access playlists etc via the car.


On a slightly positive note, the song and artist info does show on the car screen.


Everything worked perfectly a couple of weeks ago via my 4S.

Oct 9, 2012 6:06 AM in response to Dogcow-Moof

Or is it your point of view that Apple should provide free Lightning dock adapters because the design of the iPhone 5 broke devices that worked perfectly well with the old dock connector?

Actually that is my point of view. Are you so sure of Apple's infallibility that you really think this is so preposterous? I've bought cheap computer mice before that came with a USB-to-PS2 adapter just in case I wanted to connect it to a 20-year old computer. Is it that strange that I'd expect my $600 phone to come with an adapter so I could connect it to a $200 device I bought 6 months ago?


William Kucharski wrote:


Note that this is Kenwood admitting at least some of these issues are theirs, as they are the ones developing a firmware update, rather than state"Apple will fix their bug."

They aren't admitting anything of the sort. The fact that Kenwood is developing a firmware update to address these issues is simply proof that they want their devices to work, it doesn't necessarily mean anything's wrong with their own implementation. It's just as likely that they've decided to put their customers first and develop a patch to work around some noncompliance in Apple's code. That aside, nice find on the article.

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bluetooth music issues after iOS6 update

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