bluetooth music issues after iOS6 update

Ok, i just updated to iOS6 today. I jump in my car to drive home, and now my radio ( pioneer svh-p3400BH) no longer shows any sont info when bluetooth streaming. I used to get artist, album, and song info. Also, when i connect it via USB, i no longer get genra infr ( pop/rock, classical, ect).



Any ideas? if this a firmware on Pioneers side, or is the blue tooth messed up in iOS6?

iPhone 4S, iOS 6

Posted on Sep 19, 2012 8:28 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2013 3:07 PM

Dear Valued Pioneer Customer:
We would like to inform you of the availability of an optional Bluetooth® firmware update (HW05-SW01.27.20) that enables Bluetooth AVRCP control and metadata display from a compatible Pioneer CD or DVD Receiver when used with an iPhone® 5 or iOS 6 device. If you do not own an iPhone 5 or iOS 6 device, there is no need to install this update.

This firmware update may be used only with the following 2012 Pioneer products:

CD Receivers DVD Receivers

DEH-P8400BH
DEH-P9400BH
DEH-80PRS

AVH-P2400BT
AVH-P3400BH
AVH-P4400BH
AVH-P8400BH

In order to perform this update, the following items are needed:

  • A Pioneer CD or DVD Receiver above with built-in Bluetooth
  • Laptop with built-in Bluetooth running Windows® 7
  • Bluetooth firmware update (HW05-SW01.27.20)

How to Obtain the Free Firmware Update

1. Download the INSTRUCTIONS for the optional Bluetooth firmware update (HW05_SW01.27.20).
2. Download the UPDATE FILE to a computer and transfer the file to a compatible 2012 Pioneer CD or DVD Receiver via a Bluetooth-enabled Windows 7 laptop.
You can also arrange for Pioneer to update your 2012 Pioneer CD or DVD Receiver by calling Pioneer Customer Service toll free at 800-421-1404 during regular business hours (M-F 10AM-7:30PM Eastern Time, except on holidays). If this firmware update is performed by Pioneer, there is a charge of $60.00 (this charge includes return shipping of the updated unit within the U.S.). Charges for removal/reinstallation of the unit and shipment to Pioneer are the customer’s responsibility.

How to Determine if the Firware Update has Already been Installed

CD Receivers:

• With the unit turned off (press and hold the source button until the CD Receiver turns off), press and hold the center of the volume knob to bring up the Settings menu → rotate the volume knob until "BT Version Info" is displayed and then press the center of the volume knob → The firmware version should show HW05-SW01.27.20.

DVD Receivers:

• With the unit turned off (press the home button and select ‘OFF’ from the source icons), press the home button → Press the “System” icon at the bottom of the screen → Select the “Bluetooth Version Info” option → The firmware version should show HW05-SW01.27.20.

If the Bluetooth firmware version shows HW05-SW01.27.20, no further action is necessary.

Questions
If you have any questions, please contact the Pioneer Customer Service Center toll free at 1-800-421-1404, Monday through Friday, 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

1,017 replies

Sep 27, 2012 1:38 PM in response to Lighty_

"- seems to be quite a complex problem."


It is.... Last night found out my phone no longer powers off. Everytime I try to, it just restarts by itself.


And just when I thought I was over Apple, never again.. I went and bought the new iPad for my wifey :-). In the hope that one fine day, Apple will fix the issues and the world will be a better place again..hehe

Sep 27, 2012 6:31 PM in response to nikB123

FFFFFFFFFFFFFFFF. Super not happy. Tried factory resetting to an old back up - didn't work for those who are considering trying. Apple might as well as turned my phone into a flip phone by doing this. I'm headed to the store and will demand a replacement with 5.0 software on it. I highly doubt warranty replacements will have 6.0 on it by now. I suggest everyone with this issue does the same thing.

Sep 28, 2012 1:00 PM in response to guy70

So same thing happened to me with Alpine device - apple technician told me to contact my alpine provider and that this issue has nothing to do with the upgraded software because its working fine?!?!? They also told me this doesn't warrant a replacement and no way can I downgrade. I am livid especially as I've been with apple for only 6 months and only have had my sound system for 2 weeks!!! :(

Sep 28, 2012 1:10 PM in response to guy70

I have an iPhone 4S which worked completely to my satisfaction while playing music via bluetooth with IOS 5.1.1. However after updating to IOS 6.0 i noticed there were periodic skips/misses/dropouts in the music every minute or so while using blue tooth. I tried using a variety of music players but the net effect was still the same (intermittent signal loss). Then i decided to disable the WIFI interface... Bam!!! That fixed the problem... Now i can play music via bluetooth all day without any periodic hiccups... This is my no means a viable solution for all, but it does point to the source of the problem...(IOS 6.0 update). Im sure many stream music via wifi so this solution will not work in their case. Apple needs to duplicate this prolem back home an get to work on finding a more realistic solution for this bump in the road.

Oct 1, 2012 3:55 PM in response to nikB123

I unkowingly updated my iPhone 4 to iOS 6 and was experiencing the same problems that almost everyone else here was having. I have a Kenwood Excelon KPC-X796 that I just put in my Jeep a month ago. I love the Bluetooth functions (artist/title scroll, hands free phone, etc). I was hit with the glitch, too. I get BT audio and base phone, but that's all. Quite disappointing. So I tried to do the restore routine. Even though I restored an old backup that I know had iOS 5, it still put 6 back and wiped out almost all of my apps, all of my photos, and had to reinstall my music. I just find it amazing that Apple didn't have the foresight to check Bluetooth functionality on iphones other than the 5. Now I get to have fun putting all my apps back and hoping I have photos in my "manual" pic backup.


PLEASE Apple! Do something about this. Can it be THAT difficult for your programmers?

Oct 1, 2012 3:59 PM in response to Marcio Guth

@Marcio Guth: Yeah... Thanks for that eeeeassssyy solution!! BUT: Problem #1 is... We already had this suggestion about 4-5 pages before. Problem #2 is.. It didn't help me. There were absolutly no changes to my Alpine stereo with this trick. So.. Nice try, but not a real solution unless it works for everyone.


I also have two question: 1. Which device are you pairing with your phone? 2. Does it help "forever"? So, done once and from that time on connection and full functionality stays? Even on the next day?


Regards and best greats to Brazil 😉

Oct 1, 2012 4:10 PM in response to Marcio Guth

Marcio: Right, and I understand that. I'm not saying you're lying. I'm saying that the solution you proposed doesn't work for 99% of the people experiencing the problem. What's more, the way you wrote it makes it sound like the pairing wasn't working.


For us the problem isn't that we can't pair. I can pair my phone to my Pioneer AVH-2400BT just fine. The problem is that the track information from the Bluetooth audio and changing tracks from the head unit stopped working.

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bluetooth music issues after iOS6 update

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