bluetooth music issues after iOS6 update

Ok, i just updated to iOS6 today. I jump in my car to drive home, and now my radio ( pioneer svh-p3400BH) no longer shows any sont info when bluetooth streaming. I used to get artist, album, and song info. Also, when i connect it via USB, i no longer get genra infr ( pop/rock, classical, ect).



Any ideas? if this a firmware on Pioneers side, or is the blue tooth messed up in iOS6?

iPhone 4S, iOS 6

Posted on Sep 19, 2012 8:28 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2013 3:07 PM

Dear Valued Pioneer Customer:
We would like to inform you of the availability of an optional Bluetooth® firmware update (HW05-SW01.27.20) that enables Bluetooth AVRCP control and metadata display from a compatible Pioneer CD or DVD Receiver when used with an iPhone® 5 or iOS 6 device. If you do not own an iPhone 5 or iOS 6 device, there is no need to install this update.

This firmware update may be used only with the following 2012 Pioneer products:

CD Receivers DVD Receivers

DEH-P8400BH
DEH-P9400BH
DEH-80PRS

AVH-P2400BT
AVH-P3400BH
AVH-P4400BH
AVH-P8400BH

In order to perform this update, the following items are needed:

  • A Pioneer CD or DVD Receiver above with built-in Bluetooth
  • Laptop with built-in Bluetooth running Windows® 7
  • Bluetooth firmware update (HW05-SW01.27.20)

How to Obtain the Free Firmware Update

1. Download the INSTRUCTIONS for the optional Bluetooth firmware update (HW05_SW01.27.20).
2. Download the UPDATE FILE to a computer and transfer the file to a compatible 2012 Pioneer CD or DVD Receiver via a Bluetooth-enabled Windows 7 laptop.
You can also arrange for Pioneer to update your 2012 Pioneer CD or DVD Receiver by calling Pioneer Customer Service toll free at 800-421-1404 during regular business hours (M-F 10AM-7:30PM Eastern Time, except on holidays). If this firmware update is performed by Pioneer, there is a charge of $60.00 (this charge includes return shipping of the updated unit within the U.S.). Charges for removal/reinstallation of the unit and shipment to Pioneer are the customer’s responsibility.

How to Determine if the Firware Update has Already been Installed

CD Receivers:

• With the unit turned off (press and hold the source button until the CD Receiver turns off), press and hold the center of the volume knob to bring up the Settings menu → rotate the volume knob until "BT Version Info" is displayed and then press the center of the volume knob → The firmware version should show HW05-SW01.27.20.

DVD Receivers:

• With the unit turned off (press the home button and select ‘OFF’ from the source icons), press the home button → Press the “System” icon at the bottom of the screen → Select the “Bluetooth Version Info” option → The firmware version should show HW05-SW01.27.20.

If the Bluetooth firmware version shows HW05-SW01.27.20, no further action is necessary.

Questions
If you have any questions, please contact the Pioneer Customer Service Center toll free at 1-800-421-1404, Monday through Friday, 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

1,017 replies

Oct 2, 2012 11:18 AM in response to Lighty_

I'm struggling with it too, trying to determine what equipment I can install in my car.


I'd like to think it's just a bug from Apple in iOS 6 which they will fix - that would be the best outcome.

The other possibility, that it's the stereos themselves, is more bothersome. Yes, they have incentive to upgrade them, but those devices are already sold - newer ones, they can now sell everyone, are easier (and there's more incentive) to fix. I'm being cynical, yes, but we've certainly seen things like it happen before.


Either way, the stereo manufacturers (and cars) and Apple need to fix it ASAP. I'm just saying it may not be entirely Apple's doing, which complicates it.

Oct 2, 2012 12:01 PM in response to drewe2000

Drew,


I would forever be skeptical about upgrading my IPhone because they didn't initial warn us that upgrading may cause older ( mid you mine is now 3weeks old and the most recent edition of Alpine) Bluetooth devices to stop fully functioning? This sounds like a vicious cycle that could occur moving forward with Apple upgrading their products and causing much frustration when not allowing its users to rollback to a previously software.


Ugh :/

Oct 2, 2012 4:27 PM in response to Lighty_

Lighty_ wrote:


drewe2000: "they don't have much reason to do so." --> erm... yes.. despite the fact that they better want to support some dozen million iPhone devices... I think "Made for Apple" is a big selling proposition and they can't allow that their devices are "No longer made for Apple".


There are more Android and other bluettoth devices out there than iPhones, and as such the company really may not care.


After all continuing engineering costs money…

Oct 2, 2012 4:30 PM in response to Miss.Champagne

Miss.Champagne wrote:


Drew,


I would forever be skeptical about upgrading my IPhone because they didn't initial warn us that upgrading may cause older ( mid you mine is now 3weeks old and the most recent edition of Alpine) Bluetooth devices to stop fully functioning? This sounds like a vicious cycle that could occur moving forward with Apple upgrading their products and causing much frustration when not allowing its users to rollback to a previously software.


Apple's not going to "warn you" that some third party product might not properly implement an industry standard protocol, if that's the root cause of the issue.


Once again:


If it's Apple's fault, Apple will eventually fix it.


If it's a third party vendor's fault, they will have to fix it.

Oct 2, 2012 5:04 PM in response to Dogcow-Moof

Eventually... This is where I have the problem as well as many others. They should at least provide a work around until that point. My stereo is 3 weeks old, which I bought because it supported this function.


It is beginning to look like we are supporting half finished products now, we want it right now, we don't care if it has been fully tested. I think this is getting worse with most companies, next think we know we will be buying a tv that currently can't play any sound, we will just have to wait for them to workout the bugs.

Oct 2, 2012 8:26 PM in response to nikB123

I am having the same issues with iPhone4, iPad2, and Beats Wireless. This is a big issue for me, as I listen to music many hours out of any day. I contacted Beats by Dre. and asked about the issue, and asked if they were working on it. I am waiting on an answer. I really hope apple can fix this quickly and without making me by new headphones!

Oct 2, 2012 8:28 PM in response to Dogcow-Moof

Regardless of whose fault it is, there's no denying Apple just released an update that instantly and irreversibly (for now, anyway) breaks what for many of their customers is an important piece of functionality. If Apple knew in advance that this many bluetooth devices would stop working properly with iOS devices, then this is another in a long string of F-you's Apple has dished out to its loyal customers. If Apple didn't know, then their customers are paying the price for an unbelievably shoddy testing process. Either way I don't see how anyone can side with Apple on this issue with a straight face.

Oct 3, 2012 5:35 AM in response to Dogcow-Moof

@William Kucharski, it's true that in your example the power company would be within their rights, so to speak, to supply exactly 110 VAC. But what if the number of affected devices were large? Say half of all refrigerators use compressors supplied by the same vendor that all require 111 VAC? Wouldn't it be pretty customer-hostile for the power company to make that change without making more of an effort to ensure 3rd parties were caught up, or at least give some warning to their customers so that they could pressure the fridge vendors? It would also be pretty irresponsible of the power company not to have tested the change in advance against such a large set of devices.


Anyway I agree with you if it turns out the number of affected users is relatively small -- I wouldn't expect Apple to test against every bluetooth device out there. There just seems to me to be a lot of chatter about this so I'm assuming it's a more widespread issue.

Oct 3, 2012 6:02 AM in response to mowog74

mowog74 wrote:


@William Kucharski, it's true that in your example the power company would be within their rights, so to speak, to supply exactly 110 VAC. But what if the number of affected devices were large? Say half of all refrigerators use compressors supplied by the same vendor that all require 111 VAC? Wouldn't it be pretty customer-hostile for the power company to make that change without making more of an effort to ensure 3rd parties were caught up, or at least give some warning to their customers so that they could pressure the fridge vendors? It would also be pretty irresponsible of the power company not to have tested the change in advance against such a large set of devices.


I think you misunderstand utility companies if you think they'd care… 😁

Oct 3, 2012 5:33 PM in response to nikB123

I think Boltsss has the best idea for a temporary fix that will put everyone back in the drivers seat. Just make iOS 5 available for us to reinstall. We know that it works properly. Why should Apple care if we "backflush" to get our BT working? Considering there are so many users with the same exact problems, it should be an easy decision. And it can take the pressure off of them to come up with a quick fix and make us happy that we can use our expensive equipment again. It always seems like the simplest solution is so hard for companies to see.


And William - Thanks for taking so much time to try and present the other side of the coin. There are a lot of threads out there on this subject that you could be in. You picked this one.

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bluetooth music issues after iOS6 update

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