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iphone stuck on the "connect to itunes" screen

When I updated my iPhone to iOS 6 it got stuck on the "connect to itunes" screen and even when I connect it to itunes it does nothing. So now I can't get it off that screen. I can't use my phone at all. SO frustrating.

Posted on Sep 19, 2012 9:58 PM

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16 replies

Jan 23, 2017 1:42 AM in response to bmhelb

It is a common thing that your iPhone would got stuck on the "connect to iTunes" screen when you tried to updated the latest iOS. I had the same problem before so I changed another way to update from that on. But I had solved this problem of "connect to iTunes" by operating with iPhone Data Recovery tool. What you need to do is just follow the guide and the program would help you fix and download the latest iOS for you.


Sep 20, 2012 10:02 AM in response to bmhelb

I had the exact same problem, stuck on the screen since I tried the upgrade. I tried everything for 3hrs and found Method 1 in this answer to work. Download iREB r5 and follow the instructions in Method 1.


http://answers.yahoo.com/question/index?qid=20120409214443AAqh63E


This just brought my phone back to life (everything still there) and out of the "connect to iTunes" screen, but still not recognised by iTunes. When I try to connect iTunes says "iphone cannot connect to itunes apple mobile device service not started". I'm leaving that challenge for tomorrow.

Dec 26, 2012 6:46 PM in response to bmhelb

Hello,


I just went through this and found that all the apple sponsored solutions were bs. Here is how i fixed the issue on my Windows seven computer. I noticed that even though itunes was not recognizing my device, my computer was still making the device connected sound. so i opened up printers and devices, and low and behold at the bottom was an unspecified device. I right clicked it and hit trouble shoot, Windows told me a driver was needed and automatically fetched the driver and installed it. Literally as soon as the driver install was complete, itunes recognized my phone (which was already in recovery mode thanks to the solutions above) and recovered it from the cloud. It actually recovered and completed the software update at the same time for the record.


So there you go, give that a shot and save yourself a trip to the apple store.

Apr 14, 2013 4:49 PM in response to bmhelb

If you recently updated iTunes or just installed it SHUT DOWN the computer leave it off for a minute and turn it back on. That may work. Also Jamboadams solution will work if your drivers are not installed correctly. Also you may try manually putting your device into recovery mode.


Recovery mode: Unplug iPhone>Leave iTunes open>Turn off iPhone Manually>Once iPhone is offhold down your HOME button for roughly 15 seconds>KEEP holding the home button while plugging the device in> CONTINUE to hold the home button and wait for iTunes to pop up a message that says it as detected an iPhone in recovery mode. As a side note it is important not to let go of the home button till you see the message on your computer.


Best of luck!

Oct 27, 2013 11:49 PM in response to bmhelb

One of the fastest & easiest fixes to this issue is trying to re-connect your phone to your computer using a different USB port (if available). I tried everything on this thread and also wasted over 2 hours searching discussions on google and yahoo. When I called Apple, the first thing the agent told me to do was try connecting with another USB port because they are all configured differently. My phone was updated and restored within 15 minutes!!!

Apple's tech support pages should have better visibility towards this easy one-step fix.

Dec 1, 2016 5:05 PM in response to bmhelb

My iPhone 6 was stuck in recovery mode (connect to itunes screen - itunes logo with iphone cable), this was due to updating to iOs 10 via wifi and then battery going dead!


iTunes recognised the iPhone, selecting Update or Restore would end in error.


First try softwarw such as ReiBoot, wondershare, iReb


Here was my solution after days of attempts:


- Download IPSW software from 3rd party website, latest version for your iPhone should do as you will not be able to recover data on phone. You will be able to sync from iTunes backup later

- Place this file in C:\Users\**YOURUSERNAME**\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

- Return to iTunes and connect iPhone

- Put iPhone into DFU mode (google method) - iTunes should still have iPhone recognised

- Shift click Restore and then select the IPSW file

- This should now being Restore process and your iPhone should work after this


If this does not work or this ends after timeout/15mins:

Disable firewall/spyware

Ensure iTunes is latest version

Try another PC/Laptop which is faster - This is the method which eventually worked for me!!


I then synced the app data from my iTunes, which was 3 weeks old. You will then have to allow your iPhone to download the actually apps seperately as backup only saves app Data.


p.s. This shows backup your iphone weekly minimum and you will have no issues incase your iPhone is bricked!!

iphone stuck on the "connect to itunes" screen

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