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Photo sync issues after 10.8.2, iOS 6, iPhoto 9.4 upgrades

After doing all the upgrades noted above, I was unable to sync my photos to either my iPhone or iPad. The sync would stop with an unknown error 1140 message. I tried all kinds of things, including deleting the iPod Photo Cache folder, restoring the iPad software and setting it up as a new device, and rebuilding the iPhoto library. If I unchecked the sync photos option in iTunes the sync would run to completion (but of course not sync any photos!). There were two other oddities in all this. First, when I would check the iTunes box to sync photos, the option to select specific events was greyed out. Also, even though there appeared to be no photos on the iPhone or iPad, the little disk usage bar in iTunes would show a couple GB of space allotted to photos. Clearly something was hosed.


The only way I could finally get things working was to pull a pre-iPhoto 9.4 photo library off of Time Capsule. I also deleted the iPhoto 9.4 application from the Applications folder and pulled the previous version of iPhoto off of Time Capsule. Now both the iPad and iPhone will sync properly in iTunes again, the disk usage seems right and the option to choose what photos to sync is no longer greyed out.


But now I don't really want to upgrade to iPhoto 9.4 again. Anyone have similar issues or thoughts about what the problem might be?


James

OS X Mountain Lion (10.8.2)

Posted on Sep 20, 2012 5:07 AM

Reply
267 replies

Sep 27, 2012 11:16 PM in response to Joseph Delaney

Thank you Joseph Delaney for posting such clear and easy to follow instructions. The fix worked perfectly for me and I am able to sync again, after having to uncheck sync photos in the iTunes settings for my iPhone to get it to sync at all. What an obscure problem! Who would have thought? Credit also to Andrew Patterson for his patience in finding the root cause.

Sep 28, 2012 6:55 AM in response to canecaster

Just updated to ML v8.2.2 and and iPhoto v9.4. Immediately, I was unable to sync in the same fashion that all have been describing here. Tried some of the possible fixes. Have decided to wait for Apple to solve the problem. Have just turned off syncing of photos on my iPad 3, iPhone 4S, and iPod 4 for now so that I can complete a sync.


Sent in a bug report to Apple to help fuel the fires of a speedy update and repair.


Some times I wonder how problems like this sneak through the pipeline, but...


Whatev...


Thanks to all the posters who spent so much time offering help. You are all the best. 🙂

Sep 28, 2012 9:14 AM in response to canecaster

-- This problem is not just for iPhoto 9.4! --


Thank you for this fix. Worked great for me, with ONE KEY VARIATION.


I'm still using iPhoto 9.3.2, and had the problem when I tried to sync my new iPhone 5. Suddenly the Select Albums option was greyed out (and it suddenly was for my older iPhone 4, too. I have no idea why that one suddenly changed)


The solution was similar but different: I searched through AlbumData.XML for the ampersand with a space, and found nothing. (I have no slideshows). So I searched instead for only ampersands WITHOUT the space, and found a few photo albums with an ampersand in the name (like "Bob & Susan Vacation" or whatever). I changed those to "and" right there in the text editor. Saved the file. Quit. Restarted iPhoto and viola: I could sync again.


Worked for me. Anyone else?


Thanks for all the help

Sep 28, 2012 10:00 AM in response to sleekdog

I don't know why I didn't think of this earlier, but there is a very simple way to find the song or album that is causing the problem. Use Safari.


1. Go to your home folder, into the "Pictures" folder, and right-click on your iPhoto Library.

2. Choose "Show Package Contents"

3. Find the "AlbumData.xml" file - and here's the new part - drop the file on Safari.


What you'll see is an error message in a big pink box, and then a very messy page of gobbledygook. That's OK.


4. Scroll to the very bottom of the page, and read the last line or two - you should see the name of the Album where the problem is.


For example, this is the last line of what I get when I do this -


AlbumNameAnimalsAlbum TypeRegularGUID7DKKA3OJQEa8xdhBCq9uKQSongPath


which let's me know that the album named "Animals" is the one I need to change. It stops when it runs into the error (in the "song path" - that includes the artist, album and song name).


I can then go into iPhoto, click the "Animals" Photo Album, click the "sildeshow" button, and set the music to anything that does not have an ampersand, quotation mark, apostrophe, or less than/greater than signs in the name, album, or artist.


Safari won't show you all the problems, it will stop at the first one it finds. But if you fix the firs problem, then repeat the procedure, you'll find the next, so just keep repeating until they're all gone (no more pink error box, and nicely indented list of technical information).


You can use Firefox too (you have to drag the file into an open Firefox window, dragging it onto the icon will not work). But Firefox works a little differently - it will show you the name of the song right away, at the top of the page - but it doesn't show you the name of the album. I think Safari works better, even though it's a little harder to read.

Sep 28, 2012 10:15 AM in response to sleekdog

DO NOT EDIT THE XML FILE DIRECTLY!!!!


While it might be OK to do that, it's also highly possible that you'll cause subsequent problems later on down the line. You have no way of knowing how iPhoto and the other iLife apps use that information, so you may cause things to mismatch.


It's much safer to open up iPhoto and make the changes there. And it only takes a second or two longer.

Sep 29, 2012 8:24 AM in response to Joseph Delaney

Indeed.

Just came here to report that Aperture update fixed my photo syncing problems with my iPhone 5 and iPads.


I didn't even think Aperture was an issue since I never selected to sync using aperture. But now my iPhoto options are not grayed out to select partial library options, and the full library sync finally shows my accurate 12.8 gigs of space in the colored device fill bar at the bottom of iTunes sync.

Issue RESOLVED.

Photo sync issues after 10.8.2, iOS 6, iPhoto 9.4 upgrades

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