You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trackpad is sometimes not working on MBP after OS X 10.8.2 upgrade

MacBook Pro early 2011 15"


After I updated my Mac last night, the trackpad randomly stops working for no reason. Clicking the trackpad a few times seems to wake it up after a few sec. But it's really annoying when you try to work on the computer..

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on Sep 20, 2012 5:42 AM

Reply
135 replies

Sep 22, 2012 2:03 PM in response to Chris Stephens1

Hi,


I have the same issue as you do. Keyboard and trackpad seems to go into sleep after some inactivity and takes a few seconds to "wake up" again.


I am using a Logitech wireless mouse using a nano-receiver. This mouse doesn't have the problem.


The problem seems to go away when I cleaned out the content of:


/Library/LaunchAgents/*

/Library/LaunchDemons/*

/Library/StartupItems/*


Actually I copied them and cleaned them afterwards. I havn't taken the time yet to put things back one by one, but here is my content for anyone to try to cross reference to see what might be offending agent/daemon:


bash-3.2# ls -lR /Library/Launch*.old /Library/StartupItems.old

/Library/LaunchAgents.old:

total 24

-rw-r--r-- 1 root wheel 697 May 25 02:31 com.Logitech.Control Center.Daemon.plist

-rw-r--r-- 1 root wheel 788 Jul 27 12:51 com.google.keystone.agent.plist

-rwxr-xr-x 1 root wheel 395 Oct 14 2010 com.hp.devicemonitor.plist



/Library/LaunchDaemons.old:

total 32

-rw------- 1 root wheel 605 Aug 31 2011 com.dymo.pnpd.plist

-rw-r--r-- 1 root wheel 814 Jul 27 12:51 com.google.keystone.daemon.plist

-rw-r--r-- 1 root wheel 568 Mar 10 2011 com.microsoft.office.licensing.helper.plist

-rw-r--r-- 1 root admin 374 Feb 3 2012 com.telldus.service.plist



/Library/StartupItems.old:

total 0

drwxr-xr-x 5 root wheel 170 Jan 10 2012 ChmodBPF



/Library/StartupItems.old/ChmodBPF:

total 24

-rwxr-xr-x 1 root wheel 959 Jan 10 2012 ChmodBPF

-rwxr-xr-x 1 root wheel 2551 Jan 10 2012 README.macosx

-rwxr-xr-x 1 root wheel 84 Jan 10 2012 StartupParameters.plist


I my self suspect the Logitech driver as it has todo with USB.

Sep 22, 2012 7:12 PM in response to Chris Stephens1

I have been experiencing the same issue as well since upgrading to 10.8.2 on my MacBook Pro w/ RD and after removing "com.google.keystone.deamon.plist" the issue was fixed for me. Prior to removal, I was receiving the following messages in the console:


9/22/12 9:41:20.000 PM kernel[0]: USBF:259.311AppleUSBEHCI[0xffffff803d09b000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1a, timing out! (Addr: 2, EP: 0)



9/22/12 9:48:10.000 PM kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying


9/22/12 9:49:42.000 PM kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized


Strangely enough, the 0x1a USB bus is the one for the built-in FaceTime HD camera... In any case, removal of the LaunchDaemon listed above seems to do the trick!

Sep 23, 2012 8:23 PM in response to danibjor

I have been experiencing similar issues (trackpad freezing and a slow/unresponsive computer) since upgrading to 10.8.2.


After a call to Apple Care - my issues appeared to be serveral "permissions" issues - several got messed up during the EFI update.


Working like a charm once more 🙂

Sep 24, 2012 4:25 AM in response to Gozem

I tried clearing out those 3 folders mentioned, seems to work for me.

Gozem wrote:


...


/Library/LaunchAgents.old:

-rw-r--r-- 1 root wheel 788 Jul 27 12:51 com.google.keystone.agent.plist


/Library/LaunchDaemons.old:

-rw-r--r-- 1 root wheel 814 Jul 27 12:51 com.google.keystone.daemon.plist

-rw-r--r-- 1 root wheel 568 Mar 10 2011 com.microsoft.office.licensing.helper.plist

-rw-r--r-- 1 root admin 374 Feb 3 2012 com.telldus.service.plist



We have those files in common, if that might help anyone else.. Suspect one of those cause the problems then.



EDIT:

george.e.gonzalez wrote:


I have been experiencing the same issue as well since upgrading to 10.8.2 on my MacBook Pro w/ RD and after removing "com.google.keystone.deamon.plist" the issue was fixedfor me.



That confirms it! The google-stuff is the one causing problems.


Message was edited by: danibjor

Sep 24, 2012 11:44 AM in response to danibjor

Actually, in my case I need to remove:


-rw-r--r-- 1 root admin 374 Feb 3 2012 com.telldus.service.plist


Telldus is a RF-transmitter unit operating on USB. For remote controlling power switches and such.


I haven't tried to put back the google stuff either. I have a newer MacBook at work and are using Chrome and other Google stuff on it as well. It didn't have those google keystone stuff on it, so I guess I don't need it. It might have been installed with google notifier (mail and calendar). Those services are replaced by OSX Notifications today anyway.


So in all:

I removed com.google.keystone* and com.telldus.* from /Library/Launch*/


Solved my problem.

Sep 25, 2012 8:49 AM in response to danibjor

I was having the same problem. I have a MBP late 2011 and right after the update to 10.8.2 my audio stopped to work. I changed some configurations on audio settings, reset and after that my trackpad stopped. The mouse stopped to work and clicked by itself, pratically a nightmare.


I opened the "disk utility" > "First Aid" > verify disk and everything was ok. After "Verify disk permissions" > "Repair disk permissions"


Apparently, now it is working properlly - hopefully forever.


I hope it helps you guys.


Thanks

Trackpad is sometimes not working on MBP after OS X 10.8.2 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.