Anyone still having IOS 6 wifi issues?

I'm currently waiting on Apple support to call me back about this issue, but I thought I would reach out here to see if anyone else is having similar issues.


I upgraded to IOS 6 yesterday afternoon, and immediately after I could no longer connect to the Wifi at my place of employment. Everyone had this issue, no big deal.


Went home, Wifi worked fine.


Came into work this morning and I am still unable to connect. I have tried all of the various recommended fixes, and even gone so far as to do a complete restore. I work at a university with multiple networks and access points and have tried connecting to several, both secure and unsecure, with no luck.


This is what happens:

Unsecure Networks: Attempt to connect, wheel spins, Error Message: "Unable to Connect"

Secure Network: Attempt to connect, prompted for password, enter password, Error Message: "Incorrect Password" (Yes I entered the correct password, I tried multiple times, and the IT tech was able to connect to it with his iPad 2 running IOS 5)


I am also not the only one, everyone on campus who has upgraded their iPad 3 to IOS 6 is unable to connect. (All staff/factulty have iPads, most have upgraded)


I have spoken with the IT department and they are baffled, they have tried rebooting various routers and access points to no avail.


Obviously there is something different happening in IOS 6 that is causing these issues. My question is has anyone else encoutered this issue, and if so what have you done to fix it?


I have seen people above who have upgraded firmware on their personal wireless routers with success, but for a university with literally hundress of access points and routers this is out of the question, at least in the short term.

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Sep 20, 2012 9:39 AM

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1,541 replies

Oct 6, 2012 6:09 PM in response to clemon85

I tried running the speedtest app. Downloading part is fine but the uploading part is very inconsistent. Occasionally it did not complete and turn up an error message. This happen on iOS 6 running on both iPad 2 and iPhone 5. The old 4s which is still running on iOS 5 does not have this problem. It is very obvious that the issue is with iOS 6.

Oct 6, 2012 6:35 PM in response to marcnbev

I'm getting tired of all this. Between the iphone and the ipad, I'm done. While i love my mac and will never go back to a PC, I'm sick to death of my mail not working properly, safari taking so long to load, and my wifi cutting out. When these two pieces of equipment have lived out their usefulness, which will be in another year, I'm going to android. I've had it.

Oct 6, 2012 6:52 PM in response to LauraMackie

I am ready to switch to Android right now. The new OS is causing me huge problem. Ready to switch to either Samsung Galaxy SIII or Note 2. Both are decent devices and Android 4.1.1 is really working. IOS 6 is a big failure for Apple. My Mac Air is awesome, but my iPad and iPhone are not functioning the way it should be about I made a mistake and upgraded to iOS 6!!!!

Oct 7, 2012 1:59 AM in response to clemon85

I've mentioned ealier in this thread that nine times out of ten, iTunes cannot see my iPad wirelessly and I have to sync via the USB cable (I'm on Snow Leopard, not The Cloud).


I happened to be near the Arndale Centre Apple Store in Manchester, UK, yesterday so decided to nip in and see what they knew about the iOS6 problem.


The salesman I sopke to hadn't heard about it becuase "I've only just come on shift"!!!!!!!!!!!!!


I ran through my symptoms and showed him this thread on my iPad, which connected flawlessly to the Apple network.


He went to talk to a Genius who's only suggestion was - book an appointment. Not very helpful as he didn't say whether he had or had not heard of the problems himself.


But what of your opening iTunes comment, I hear you ask?


Well, the salesman, when I mentioned that, paused and said that he too was finding difficulty in getting his iTunes to see his iPad wirelessly although he hadn't connected the change to the iOS6 upgrade.


However, in his case he hadn't immediately connected the USB cable but had left the comouter and iPad alone - and after 30 minutes, with no intervention, iTunes found the iPad wirelessly!


So, in my congenital technophobia, could it be something to do with the iPad's polling for wireless links?



And JimHdK, you keep sayig that it isn't Apple's fault but our routers - you may or may not be right, I am not techie enough, but just how do you suggest that I and others persuade every single public and private network operator on the UK - and presumably the world - to change their routers to work with iOS6?


I travel a lot and use networks all over the place and it just isn't an option to get them all to change their firmware.


Apple must acknowlegde, whether they are technically correct or not, that a large number of users are seriously incnveneinced by these problems and that it is in their power to issue a fix.


Steve Jobs must be weeping buckets at the Trappist like silence from the formerly Insanely Great Apple.


Message was edited by: iBozz, typos

Oct 7, 2012 6:10 AM in response to clemon85

Day 10 of iOS6. At home iPhone 4S works perfect, but iPad 3 finds wifi but no connection. Tried all available solutions, some work for a short time once the iPad is closed and goes back to 3G on next start up it still connects to the wifi but cannot go online. Works perfect at my office network. Frustrating....I am glad a have good plan for my 3G, otherwise...

Oct 7, 2012 6:25 AM in response to JimHdk

I am amazed at the persistence that this is all about routers.


It has been proven not to be the case.


I agree that a few routers may have a firmware issue. This is part of normal upgrading just as it is with IOS. Netgear, as an example, have advised an issue with defined products, I agree. The key here is that the issues that Netgear are alerting, and advising people to revert to previous firmware, relate to the general operation of a specific device and not specifically to IOS6. In fact there site is very clear on this and they are suggesting a range of options that may ease the symptoms being expereinced with IOS6.


From a controlled test perspective-

* if the issues experienced are router firmware issues, why do the issues only appear with IOS6 devices while other devices work successfully as before?

* if the issues are with the router firmware, why does it occur on multiple brands of router when they all have individual firmware code?

* if this really is a router firmware issue, why does it occur with Apple Airport (Extreme and Express) that are running the latest Apple firmware version?

* if this is a firmware issue, why have not Apple advised updates, regressions, adjustments to their router firmware?


Now this is not to say that adjusting your router firmware or settings may not improve the symptoms being experienced, there are many valid approaches to reduce the impact of problems. Quite often computing issues are 'resolved', at least temporarily, by avoiding exercising speciic code; as opposed to finding and dealing with the root cause. Just remember that avoiding the issue is not resolving it and it may, and likely will, occur again.


Even if, as has been expressed in this thread, Apple have exercised a "new" or "extended" set of parameters or protocols within the International 802.x standard it would be extremely unusual for multiple brands of router to display these same issues coincidently unless it is a new interpretation of the standard and has not been fully tested for compatability.


When investigating root cause in IT systems we always look at 'what has changed'. It would seem to me that most people commenting in this thread have not been making changes to their networks. If IOS6 is the only thing that has changed then it is, by IT definition, the first part to be seriously investigated.


Be aware, changing firmware on a router is a SIGNIFICANT change and should not be undertaken lightly. It may well have a negative impact on other parts of a network. Reverting to an older firmware version should never be done except on the direct advice of the product manufacturer. The fact that Netgear have advised to revert firmware on one router should not be read to apply to all router models or brands.


Secondly, the are many wifi networks that we may connect to where we have absolutely no control over firmware, rebooting, etc. we must look for viable options.


Some diagnostics from my experiences with this issue -

* the issues did not appear immediately, they became evident some time after the upgrade.

* the issues became evident on my iPads and iPhones at different times, some took significantly longer to appear.

* my IOS5 devices seem unaffected.

* in hindsight, the IOS6 devices do display gradual degradation before full issue impact.

* in my case rebooting the IOS6 devise, without touching the router, has cleared the issues at least temporarily.

* recurrence of the issues after rebooting the IOS6 device are on different timelines.


When I reboot my IOS6 device I hold the power button and "slide to power off". After the device is fully dormant I then 'double button' restart by holding the "Home button" and the "Power button" simultaneously until the silver Apple shows.


My testing is indicating that -

* the issue took time to build up to a point of 'visibility' on each IOS6 device.

* the issue is probably memory or buffer related.

* the issue may be related to how many wifi connections the device makes to a single network.

* the issue may be related to how many different networks the device connects to.

* the issue seems to relate to the wifi connection protocols being used.

* the issue seems to relate to stored details about wifi connections within the IOS6 device.


My advice to overcome the wifi connection issue is -

* start with the IOS6 device that is displaying issues and on the specific wifi network you are having issues with.

* tell the IOS6 device to forget the network it is having issues with.

* once the IOS6 device has forgotten the wifi network, reboot the IOS6 device with a 'double button' restart. This will clear any internal registers or buffers and let you reconnect safe in the knowledge that you are not using 'old' information.

* look for the wifi network again and reestablish your connection fom scratch. This will set up a fresh collection of details for this network.

* this will need to be done for each wifi network that is displaying issues and may be required at later intervals for some wifi networks, depending on connection counts and frequency.


My experience is that one of my devices needs to be reacquainted with my home wifi network every 2 days or so; another of my devices needs to be reacquainted every 3 days if so; while others have not required a second reacquaint as yet. The action of reacquainting the IOS6 device to the specific wifi network is giving me immediate resolution that sustains for an extended, if variable, period. Note that reacquainting the IOS6 device with one wifi network does not have any impact on any other wifi network the device may know and connect to.


While I will continue to monitor my router manufacturer website, I will not consider any firmware change to the router without knowing exactly what has changed and why it should resolve the issues.


I am continung my controlled testing and will provide further updates as they present.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Anyone still having IOS 6 wifi issues?

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