My issue is in line with this posting, but with a major variation: Executive Assistants are managing the calendars for both themselves and the executives they support. I'm faced with a primary Exchange email / calendar account on an iPhone 4 AND a secondary Exchange email / calendar account on the same device. The secretaries manage every block of time for their respective President or Vice President and keep both their own Exchange calendar as well as their fellow's.
When a Calendar event is created or accepted in Outlook on a Windows 7 PC, it is done by the secretary. Yet the invitation is still sent to their respective iPhone 5 and iPad devices as unanswered. Whether accepted or declined, the invitation still shows in their Calendar Invitation "inbox." This is affecting the devices of everyone involved. It is as if the invitation activity (Accept, Decline or Tentative) is not being handled or processed by the Apple OS. On the secretarys' phones, it appears that since their calendar is the default, it handles the invitations properly (with few exceptions). However, the calendar for the secondary mail account, which is the executive's, is not processing the invitations as handled originally in Outlook (accepted, declined or marked as tentative). The invitations are still showing on the executives' phones as needing a response though their secretaries booked the event through Outlook.
I was told that it worked "perfectly" with the iPhone 4 and iOS 5, and suddenly "broke" when going to the iPhone 5 and iOS 6. I have tried every combination of software switches and setting available on the phone. I did find that if I went to Settings \ Mail, Contacts, Calendars \Exchange account(s) and turned the calendar OFF for the respective account, deleted the Exchange Active Sync information, then turned it back on to re-download the current calendar information for that mail account, they're good until the invitations begin to accumulate to a value that bothers them.
What I have tried: made sure the Executive Assistants had the highest permissions on the Outlook accounts for their respective Executive. I have encouraged them to answer each calendar item with Accept, Decline, Tentative and to make sure they select Send Response Now (perhaps this was the trigger?). I have removed Exchange mail accounts and recreated Exchange mail accounts on each device. Each device is updated with the latest iOS. I have turned off New Calendar Alerts on the iOS. I have turned off Shared Calendar Alerts. Time Zone Support is off. We are using Exchange 2010 and Outlook 2010. I feel like I have scoured support forums for Apple and Exchange / Outlook and came across several with similar situations (mine is the only scenerio I know of where the secretaries are managing the calendars for others).
As an IT Professional, I am only as good and accomplished as my last solution. This particular issue has the powers-that-be question my competance (what?!? You don't know both Server OSes, Windows 7 and Apple?!) Any suggestions, tips, tricks or prayers would be appreciated. 😉