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Level 1

26 points

iMessage trouble with two iPhones and one Apple ID

Hi,

I'm having trouble with iMessage after updating both of my iPhones to iOS 6 and not being able to use iMessage with one of the phones.

Some background:

-I have two iPhones, one on AT&T in the U.S., and one on NTT DoCoMo in Japan, both with separate phone numbers, using the same Apple ID.

-The AT&T iPhone is a 4, the NTT is an unlocked 4S.

On my 4 (AT&T), on iMessage, I have the option to send/receive as my U.S. phone number and my Apple ID. Works just like before updating.

On my 4S (NTT), on iMessage, before I updated, I was able to send/receive using my Japanese number and Apple ID. After updating, I have the option to send/receive using my U.S. number and Apple ID. My Japanese number is greyed out and I cannot select it. When I turn on iMessage, it says "Waiting for activation..." and does not do anything. Turning iMessage off and on, some times I get an error message staying that activation cannot be completed.

I have rebooted the phone multiple times, turned on/off iMessage and FaceTime, turned the Set Date & Time Automatically option on/off, and reset Network settings several times. Nothing works; iMessage will not activate on my NTT 4S. Please help!

iPhone 4S, iOS 6

Posted on Sep 20, 2012 6:56 PM

17 replies

Ali_RN

Level 1

10 points

Mar 10, 2013 9:03 PM in response to Pavon304

Ok,

First go to settings then scroll down to messages then choose send & receive then uncheck his number and keep only you phone number checked( your number should be already checked)

then do the same thing with your friend phone but this time keep only HIS NUMBER check and remember to UNCHECK you number from his phone using the way I mentioend

Hope this will help you,

Apr 15, 2013 5:39 PM in response to TNigimoto

This solution also worked for us:

On the iphone that was activated second (not receiving any iMessages, phone number not selectable in the list):

Turn off iMessage.
Turn off wifi.
Kill all running apps.
Shut down phone.
Restart phone.
Turn on iMessage.
Sign in to iCloud account.
iMessage works!
DON'T add phone number to other devices.

This was done on an unlocked iPhone 4 on T-Mobile. The problem happens when you upgrade the second phone to iOS 6.

iMessage trouble with two iPhones and one Apple ID