I can't connect to wifi with iPhone5. Does anyone knows why? and what to do?

I can't connect to wifi with iPhone5. Does anyone knows why? and what to do?


Thank you.

iPhone 5, iOS 6

Posted on Sep 20, 2012 10:46 PM

Reply
32 replies

Oct 29, 2012 1:49 AM in response to Cloudss

The tip here to reset my network settings worked great. Go to Settings->General->Reset->Reset Network Settings. Now I have full Wifi signal bars and blazing fast download speeds using both Apple Airport Extreme and Apple Airport Express (Relay). Shouldn't have to do this in the first place, but at least it's fixable.

Oct 30, 2012 6:30 AM in response to betsyfromatlanta

Before I read this solution, I had the same problem and even after resetting to factory seting ans restore the backup it didn't work for days. Then desperately I just clicked on the 'forget this network' and then typed the network in manually... and it worked! Confirms it is not a hardware problem as I read all over on the discussion (iPhone5 IOS6).

BUTWhat really makes me angry just more is that Apple has this discussion fora on there 'support' site but there is NEVER a single sign of Apple for a possible solution. Everybody is chatting and guessing on the official Apple site and there is NO support at all. Apple we all pay your salaries: do something!!! ever hear of customer care!!!!😠

Nov 1, 2012 10:20 PM in response to Cloudss

Brand new iPhone 5 can connect to several Wifi networks but not at home, even with an open network and phone inches from router. Message is "Cannot connect ...". Oddly, it connects to the neighbor's open network. I tried turning wifi off/on, ask to join, ... but nothing. Hesitate to reset network settings since I have entered a bunch of passwords to other networks.

Nov 10, 2012 5:39 PM in response to apta

Update: I reset the iPhone 5's Network Settings but it didn't help. I talked to Apple support and they said that the Wifi chip on the 5 is different than before and some routers may have problems. The Netgear WGT624v3 is one of them. http://www.davejackson.com/life/cant-access-wifi-with-ios-6-on-iphone-with-netge ar-wgt624v3-fix/ posted that downgrading the firmware allowed the phone to connect. I didn't try it but am using a 2nd generation Airport Extreme successfully.

Nov 18, 2012 8:23 PM in response to betsyfromatlanta

Thank you - this was the only thing that worked - strange that I bought 2 i5s today - one connected to home wifi no problem, second - brought me to this list! Glad I found your post ...



betsyfromatlanta wrote:


I had the same issue but fixed it by -- click on the network and the blue arrow I was trying to connect to -- then click on forget this network and then try again - -that worked for me ---

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't connect to wifi with iPhone5. Does anyone knows why? and what to do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.