Previous 1 2 Next 17 Replies Latest reply: Aug 27, 2014 5:59 AM by ishy5
Widdi Level 1 (0 points)

I can't get my iPad2 or iPhone4 to upgrade to iOS6. Both come up with the error message 3014. I've done restarts, checked I'm running the latest version of iTunes (10.7) and updating my MacBook Pro. Still no go.


Any ideas?

iPhone 4, iOS 5.1.1, same problem with my iPhone 4 too
  • Ben Hunt Level 1 (0 points)

    My iPhone 4 has suffered the same fate uponp trying to upgrade.


    I've updated iTunes, restarted my PC (Windows7), and every time it's the same.


    My phone is now unusable.

  • tonefox Level 6 (9,160 points)
  • writer_in_virginia Level 1 (0 points)

    Had same iphone4 problem as you. Tried every single recommended measure -- none worked, including deleting the upgrade file (iPhone4,1_6.0_10A403_Restore.ipsw) and starting over. All software is totally up to date, and all security softare is off, and remaining space on the hard drive is enormous.


    Even contacted AppleCare and worked at great length with a fantastic supervisor. After what seemed like over an hour, she had no answer either to solve the 3014 ongoing error. Is the answer going to an Apple Store for help? Please Apple, we'd be most grateful for an answer to this upgrade mystery.


    If you can't get the ios6 upgrade to go, don't resort to trying to restore - like I did, as that will put you into recovery mode. Once that happened, got more 3014 errors, and some -1 errors.

  • Ben Hunt Level 1 (0 points)

    I've also updated iTunes, restarted, tried the upgrade numerous times, every time remaining in recovery mode.


    I even tried a custom downgrade to IOS5, which still generated the same errors and left me in recovery mode.


    I'm considering a trip to the Apple store too.

  • barrocka Level 1 (0 points)

    Very inconvienient update, I'm very ****** with Apple's half-arsed f***ing update.


    Any ideas anyone, other than buy a Galaxy?

  • diesel vdub Level 7 (21,995 points)

    barrocka wrote:


    Very inconvienient update, I'm very ****** with Apple's half-arsed f***ing update.


    Any ideas anyone, other than buy a Galaxy?

    And your fellow users are very annoyed with your ignorance and laziness.

    Nothing about the issues reported in this thread are related to problems in the update.  They are issues with the user's computer not being able to install the update.




    If you'd like to drop the attitude and politely ask for help, I'm sure someone would be willing to point you in the right direction.


    The OP had found the answers, they were in the link the question was posted from.  Tonefox was nice enough to post a direct link to the specific section of that article that explains how to resolve the error that is occurring.

  • writer_in_virginia Level 1 (0 points)

    Bypass your router. Go direct from your modem to your computer.


    That's how I just solved my constant 3014 and -1 errors, while repeatedly trying to upgrade to IOS6.


    It was a suggestion from an Apple Senior Technician.


    This solved days of iphone stress. Wish I had known this.


    Hope this helps others!

  • eric_wijaya Level 1 (0 points)

    Thanks man, You saved my iphone

  • vally2niner Level 1 (0 points)

    likewise - exact same problem. been without a phone for 4 days which is atually quite empowering! That said its a pain in the a@se

  • vally2niner Level 1 (0 points)

    can you explain that fro an idiot - i have a wireless router which my imac is connected to wirelessly - are you saying i need to plug an ethernet cable into it?

  • writer_in_virginia Level 1 (0 points)

    Not really.


    Your wireless router is getting its "IN" signal from a source. Connect an ethernet cable directly to that source.


    By-pass the router. Because it may be affecting the transmission from Apple servers. Mine was.




    You may need to set-up a new administor account on your Mac or PC. Make sure it has admin priveleges.

    See this for instructions:


    But definitely, bypass that router.

    You may be minutes away from enjoying your iphone again.

  • jesterwylde Level 4 (1,360 points)

    check this document, you might want to save that one for the future.


  • barrocka Level 1 (0 points)

    Dear diesel Vdub, thank you so much for your wisdom, and I have certainly grown as a man as a result of your constructive comments, and only wish I could be more apatehtic like you seem not to be, and tech savy too! Apple replaced my phone, which had a terminal issue, unconviently timed with the update, regardless of the countless threads I puresued to recitify.

    Perhaps my outburst was unreasonable, but then, you didnt need to respond so critically either. I had my moment of rant-glory, as a frustrated & non-tech-nerd user here, and you had yours, berating me so, touche!

    Again, thank you for pointing out the error of my ways.

  • Serenethy88 Level 1 (0 points)

    Each time I get that problem I uninstall Itunes and reinstall it and then it works for me. I have no idea why but it works for me.

Previous 1 2 Next