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iPhone 5 - Restoring from back-up - Help needed.

Hello,


My iPhone 5 arrived today - Yey! In preperation I backed up my old iPhone 4 to both the iCloud and to iTunes, ready to use one of the back ups on my iPhone 5.


I plugged my iPhone 5 into my computer and it came up in iTunes, so I chose to restore from the iTunes back up I had done earlier this morning on my iPhone 4.


Since doing that the iPhone 5 disappeared from iTunes and the screen on the iPhone reads 'Restore in Progress' It has been like this for about 2 hours now and I am worried it has stuck. As there is no iPhone coming up in iTunes there is no way of me knowing the progress of the restore or if anything is happening at all. Obviously I am nervous about unplugging and trying again.


2 hours is a pretty long time right?? What should I do?


Just to add, there is also no indication of progress on the iPhone itself either - i.e. no little spinning wheel in the top left corner etc.

iPhone 5, iOS 6, itunes 10.7 osx10.8.2

Posted on Sep 21, 2012 6:25 AM

Reply
16 replies

May 16, 2013 2:45 AM in response to Jimjolli

I'll take you through all the possibilities of restoring iPhone 5 from backup.

=> Check for iCloud backup if you have any so that you can restore the data saved on iCloud.

=> Check for iTunes backup. Download and install the free software "iPhone Backup Extractor" and launch the app. It will automatically search for any backups on your computer.

=> Check for your lost data in Windows/Users/Contacts folder. There are times when iTunes saves the data in this folder.

Hope one of these methods will help you.

iPhone 5 - Restoring from back-up - Help needed.

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