Apple Event: May 7th at 7 am PT
My new iPhone 5 is connected to our Exchange acccount. Push email does not seem to be working on it. I have to go into the email app and refresh in order to receive new emails. Before on mi 4S it worked flawlessly. I've deleted my exchange account, re-added it, disabled LTE, etc... Seems like push is not working at all I have to manually update it.
iPhone 5, iOS 6
This is all not necessary.
All you need to do is turn Airplane Mode ON, wait 10 secs or so, then back OFF. Don't bother re-creating accounts, restoring, etc. It's a waste of time and will NOT fix anything.
The problem is a crash of an iPhone process that handles Exchange push over cellular. You cannot fix it yourself. The tricks posted will restart the crashed process, but after some time (minutes or hours) it will crash again. It's a bug Apple created with iPhone 5 push software.
If you want to confirm the crashes:
Settings>General>About>Diagnostics&Usage>Diagnostic&Usage Data
Look for apsd_date, where date is the date and time of the apsd (Apple Push Service Daemon) crash. If you have one or more of these, you have the problem.
Apple has to fix it with an iOS update. Many of us have opened support calls and Apple is aware of the bug and are working on it.
iphone 5 is not pushing new contacts entered on office desktop using outlook contacts. iphone 4 did this without a problem. i really need access to all contacst when I am away from office. i did the ryanfromsavannah Sept 24th reset...did not help...help anyone?
This was a good suggestion. Thanks for the tip. Lets see if it makes a difference, else it's back to the old dependable blackberry
Is anyone else having issues with push email on the new iPhone 5?
