iPhone 5 Not Working With ATT Microcell

Great advice, not offended at all. But what advice did Cisco give you that fixed your problem. We've reset the unit 4 times now with no results and to complicate problems only 2 out of 5 phones in our plan don't work - both of them Apple 4S while 2 new iPhone 6 phones and a samsung galaxy 5 both get microcell connections immediately. And both 4s phones worked perfectly with the microcell when we first got it 8 months ago.

After getting nowhere with the problems I was having with keeping connected on long calls with the white MC, I had read many forum posts that people believed there was a MC/iPhone bug. ATT knew nothing AKA denial. But the Cisco tech I got told me flat out yes indeed there was a firmware issue with the white MC and iPhones and he was on the team to fix it and did which is what the black MC was about. So his advise was to get it and see if that fixed things. It did improve things a bit. From what your reporting, it sounds that the MC simply doesn't support and play well with 4s. ATT will not know about that and if they do they will never admit it, which is why I'd work on finding a way in to Cisco. Be persistent. Good luck.

Part 2 of my earlier response. I spent 20 minutes on the phone with CISCO and in the end I was told CISCO has a contract with AT&T to build the devices but only AT&T provides support. So would love to know how you got a solution through CISCO.

Exactly. I mentioned this earlier. The contract btwn ATT and Cisco on this says that ATT will provide support not Cisco. But since ATT couldn't solve my issue I decided to go to the source and kept trying until I got someone to connect me to a support tech that could and would help me. You have to be persistent and push and tell them how ATT is not solving your issue and you've spent X hrs, days, weeks, months on this and you really need someone knowledgeable about the device and ATT isn't. Keep pushing. Don't take no for an answer. Maybe I got lucky but if your convincing I think you'll get thru too.

Good luck

Steven, sorry to pester, but I need to know what precisely Cisco was able to do that actually fixed your problem. replace the hardware? upgrade the microcell's software? Since the first try with Cisco was just a "sorry it's AT&T's responsibility, not ours" response, before I spend another hour trying to convince then to support me, it would be helpful to know what they were actually able to do for you that fixed the problem.

Thanks

Please see my previous posts and others. You need to follow my experiences, recommendations and importantly you have more than enough info. Forums are volunteer based. If the info is helpful to you great, but I was explicit in what worked , what I got from Cisco which may or may not work for you. To put it on me that your next actions are based on whether I meet your level of response with another post, is being a bit lazy. Sorry. Read the posts, search outside Discussions and most importably do the work and rely less on others hand holding you. If you don't want to spend any more time creatively getting thru Cisco's door as I told you i did, then don't. But please don't put it on me to now have to detail my conversations with them again, primarily because your reason for talking with them now is different than mine, then. Mine told me about the black MC which ATT didn't tell me about. You have a Black MC, so my conversations won't help you. If you read my posts you'd know this and not now ask me to repeat conversations that won't help you. If anything, you need to extrapolate from my posts and create your own strategy. I'm a user here just like you. Youre comments are as if I was an employee and needed to continue chatting. I don't if your not going to run with what I've already given you. I can't help you further, the time I've been giving you hasn't apparently made impact. Sorry, I tried. Good luck.

I went over my posts and your posts to see where I offended you and can't seem to find it. My only hope was that Cisco provided more help then "your current Microcell model doesn't work; you need the newest model". I can get that advice from Apple and AT&T anytime. I've since found another thread that is more focused on the 4S where, hopefully, I'll get more concrete answers. Apologies again for offending you.

No offense. It's more that I just don't have time to keep telling you things you can work out yourself. First off, be logical, my issue was with an iPhone 5 and white MC and what i learned form Cisco was HUGE. The White MC has a defective firmware that doesn't work well with at least iPhone 5's. 6's weren't released yet. He was on the team that found and fixed the problem which I stated and so he was at "action central" of the problem and fix in a way that even if ATT were on the ball, they couldn't know.

But you have a Black MC and legacy iPhone 4s, so there's no telling what your issue is and my reason for sending you to Cisco is obvious. You need to know what if any issues exist between older iPhone 4 and Black MC. ATT will not know this. Cisco might not either, but it's a shot. If you can get thru and Cisco tells you the 4 did work with the white MC but doesn't with the firmware in the black MC, or that they didn't even test the 4, then you might have enough info, or lack of info, to make a decision to stop using the MC or upgrade to a later iPhone 5 series or 6.

But my concern was you weren't connecting these dots from my experience and asking me to repeat my iPhone 5/White MC conversations which have no bearing on your case which tells me you're not reading or not assimilating and my input and I can't keep writing you if you're not going to take my words and experience and act on them. I can't help you more than I have. AND I stand on my thinking that you need to understand the relationship between the iPhone 4 and Black MC which I believe Cisco is a better source for info than ATT unless you find a phone tech brain at ATT who just knows tech inside out.

Keep telling your story to the front line at CIsco, tell them you know they're not supposed to offer ATT customers MC tech support but your hands are tied because you're not getting the info you need from ATT and the only source for that info is Cisco. Ask for supervisors if they say no. But keep pushing, politely and acknowledge they are doing you a HUGE favor outside their agreement with ATT. Please Please Please help? Keep pushing. ANd keep calling back as I did until I finally got a sympathetic ear who connected me with a tech on the MC development team. PAY DIRT! You can do it. Persistence!

dwboston - I am in North Shore area... same issue with iPhone 4 & 4s w/ Black microcell...

Can you post the link or specific title that you found for iPhone 4s...

My current status is waiting for another black microcell to eliminate any issue with a physical unit... my issue began with white microcell and has carried over to the "new" black microcell.

Excellent! All I had to do is is toggle Airplane Mode On and then Off and I was connected to my micro cell. Sure beats Power Off / On! 🙂

Thanks for your info regarding the black M-Cell. I have just requested one to replace my fourth microcell in as many years. I have an iPhone 5 and have had intermittent problems with the white M-Cells. While trouble shooting my previous M-Cells, I did the following as suggested by various users and/or AT&T tech personnel: disabled auto hand-off on M-Cell; turned off LTE on iPhone; placed M-Cell in DMZ of AT&T U-verse router (Pace 3801) and, the latest, entered the MAC address of the M-Cell as "approved" on the router. I still found my iPhone not connected to the M-Cell in the morning so today I ordered the black M-Cell which AT&T agreed to send me as a free replacement. My question for you is when the new M-Cell arrives, should I also do all of the above steps?

My experience with iPhone 6s and AT&T M-Cell Tower. The message I was receiving was that the GPS showed a different address, so would not work anymore. On occasion when my Charter TV isn't working well, I will change the Channel Selection on my Netgear Genie program/on my desktop https://my.netgear.com/registration/login.aspx. I go to Wireless Settings and choose a different channel, as sometimes (according to Charter) more people will be on a channel than usual so service isn't great. I had deactivated my M-Cell, reactivated, and it would not work. I changed the Channel Selection from 6 to 11, and the M-Cell immediately activated, I turned the iPhone off and on, and within a few minutes the M-Cell showed up on the phone. I hope my terminology makes sense to you all, and I'm happy I don't have to return the M-Cell. BTW, I have used this tower with my iPhone 4, 4s, 5 and 5s.