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iPhone 5 wifi woes

Got my white 32Gb iPhone today, but am having severe problems with WiFi. I have an airport extreme, and the iPhone detects both bands, and after a few attempts accepts the password required to connect. However, I get no internet connection, and the iPhone continuously drops back to indicating "3G" before it'll fetch any data. I have reset network settings, and now done a restore- neither make any difference.


Hugely disappointed, seems like I have a faulty phone- or is anyone else having the same problem?

Posted on Sep 21, 2012 11:33 AM

Reply
123 replies

Sep 21, 2012 10:56 PM in response to STJarrett1

Just did the same, lets see if it holds. My 64GB had initial issues connecting when i first setup the phone, then managed to connect. Since then I have seens a few times where network traffic just seems to stop. IP etc looks fine, just no traffic over wifi. I have a DLink router running WPA2.

My guess is this is software related, perhaps related to restoring from backup.


DG

Sep 21, 2012 11:09 PM in response to Thetechnogeek

After investigating some more I've narrowed down the symptoms. This may be helpful to others talking to Apple Support/Genius:

  • WPA/WPA2 secured wireless always stops data transfer after 10-30 seconds.
  • Changing to an open network allows normal operation and consistent data transfer
  • bouncing the wireless router or changing the wireless channel brings the data transfer back for another 10-30 seconds
  • so far only my new iPhone 5 has issues on my secured network. Friend's iPhone 5s have no issues. Laptops, iMac, Apple TV, XBox 360, Stereo receiver, iPhone 3GS, iPad 2nd Gen all connect and transfer data without issue


Things that don't fix the issue:

  • resetting phone's network settings has no effect
  • hard restart has no effect
  • remove wifi, turn off/turn on, etc. has no effect
  • turn off celluar data has no effect
  • combinations of the above have no effect
  • holding phone right next to the wireless router has no effect

Sep 22, 2012 1:08 AM in response to Jered.

Like I said above, my iPhone 5 32GB WiFi works fine even with WPA2. But I think there may be some regional batch issues. I'm in France and got my phone from Orange (France Telecom). I'm guessing you guys got yours at a US Apple store?


However my battery is draining impossibly fast. Way, way worse than my iPhone 4. I went to bed last night and it was at 80%, woke up 8 hours later and it was 40%. This is with the exact same config as the iPhone 4. And just playing around with it for the last 15 minutes has brought it down to 32%.


So I think Apple has some manufacturing issues that are unique, and the batch you guys got has WiFi issues while my batch has batttery issue.


Unfortuntely for me I live 400km from the nearest Apple store. 😟

Sep 22, 2012 2:17 AM in response to Thetechnogeek

I have the exact same problem too. Before I narrowed the problem to the WPA issue, I went to an Apple store and tried to recreate the problem. Of course since apple stores have open wifi I couldn't show the apple employee my problem. I'm going back first thing tomorrow and explain to them that it's a WPA issue. This problem needs to be address ASAP!!

Sep 22, 2012 3:19 AM in response to manster333

I am having the same problem. Have a netgear router with WPA2 security. Once locked, iPhone 5 would just drop the connection after 5-7 minutes. Worse, I have to key in the password again to connect to the network.


I went to apple store twice today and got a replacement(Thanks apple). My worst fears were realised when the same problem occured in the new handset as well.


Luckily I have DUAL band router so switched iphone onto to 5 GHZ a/n channel. So far no problems.


One more observation which I have made. My wife has a iPhone 4 and that phone has absolutely no problems with the 2.4 GHZ channel. So there is something in this new hardware/software(iOS 6) combination which is not working with specific routers/configurations.


Not sure if I want to go to apple store again. The worse thing is that apple store does not have a secured connection and the problem cannot be replicated.

iPhone 5 wifi woes

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