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iPhone 5 Touchscreen Problems

Just unboxed the iPhone 5 and for the most part it's great. But one big problem has been occurring with the touchscreen, which I've heard is new (integrated with the display itself versus a separate capacitive layer as in past iPhones). I'm curious if anyone else has been having this issue or has any suggestions on what to do...


The touchscreen acts up by "sensing" my finger even when it's not actually touching the screen, but is just very close. This happens gradually at first, then it seems to get a little worse, requiring me to use more exaggerated gestures to actually get the phone to do what I want it to do. Eventually the phone will just respond to my hand waving above it even several millimeters above the screen, and seems to go haywire. It starts missing the letter/button that I'm trying to type. Sometimes the whole screen freezes to where I can't swipe to unlock, slide between home screen pages, etc. Although the physical buttons like the home button and standby button do seem to still respond despite the touchscreen being messed up or frozen, it doesn't get rid of the problem when I go back to what I was doing.


Eventually, I end up resetting the phone by holding down both the standby and home buttons simultaneously for a few seconds. When the device powers on again, it seems to have done the trick and the touchscreen is back to normal. However, the problem reoccurs with a fairly high/annoying level of frequency. (I mean I've only had the device for a few hours total and it's already happened at least half a dozen times.)


Has anyone else experienced this? Does this sound like I have a lemon or could this be a general issue? I wonder if it can be fixed with a software patch or if I need a replacement screen/device. Pretty frustrating to deal with right out of the box, and I don't really want to go anywhere near an Apple Store today with all the craziness that's probably taking place...

iPhone 5, iOS 6

Posted on Sep 21, 2012 12:58 PM

Reply
243 replies

Dec 30, 2012 4:29 PM in response to westlawn51

To all of you guys on this support forum talking about this issue your having right now you all have an iPhone 5 with AppleCare. I'm not trying to be rude but you guys are making a big deal out of nothing and they will fix it and give you a brand new phone. If it were another company you wouldn't even be getting support for it. Again I mean the best I would be mad too if it were happening to mine. However, Apple is going to fix what you people are experiencing. I can tell you from my experience for about four iPhone 5s that my family have had they all work perfectly and work better than any phone I've seen out there. Guys if you have AppleCare use it they will help you and try to fix your problem and explain your frustrations to them, the will give you a new phone. Again I don't know how you feel and it's probably very frustrating but consider it. They aren't going to give you a product that's faulty or unusable. Trust me guys its way better than switching to some random android phone. Best of luck to all of you guys!

Jan 10, 2013 11:46 AM in response to westlawn51

My wife's iphone 5 (16gb, Verizon) now has this problem. Keyboard lags about two seconds behind a push. It even sticks! She hits the del key to back on up and is stays down and deletes her text. Reboot didn't do anything. My iphone 5 works fine. Thought it may be LTE lag that I saw reported but that isn't the case. I am going to have her return the phone. Our phones are 7 days old.

Jan 10, 2013 11:57 AM in response to westlawn51

I have just found out this problem with mine. I did some empiric testing and found out something quite interesting.


Same thing, plugged with the lightining cable either to USD port or wall charger, no response from touch screen.


Now, I have a hard case protection, so I don´t have contact with the aluminum body of the iphone. Taking the case off, now touching the aluminum, plugged to the cable, the screen is totally responsive.


It probably has something to do with statics. And also poor engeneering, in my humble opinion.


Maybe this is what is happening with you guys also.

Jan 10, 2013 12:39 PM in response to westlawn51

My wife just got off of the phone with Verizon who had her do a hard reset. It made the problem worse. Phone now shut down during a text and the virtual keys on the keyboard would stick. He said to take it back to verizon store to get a new phone as he could only send out refurbs. He did mention issues with LTE causing pausing too but this is not the issue in this case.

Jan 26, 2013 11:13 PM in response to westlawn51

Just an FYI...


I had my second iPhone 5 replaced with a new iPhone 5 due to the fact that whenever I had my iPhone charging, my screen would go nuts i.e. unresponsive, random events (like my phone has been hacked). So, to clarify, I've only had this phone for a half a day and now (again, BRAND new phone) it's showing the same exact problem my last phone had. I did use my last back up but I don't see how this would cause a problem since I created it weeks prior to this issue popping up . The guys at the Apple Store said it's a hardware issue. They took my last phone and the charging cable to the back to test it but couldn't reproduce the noticeable problems. The guy came back and replaced my iPhone with a new one and said my cable was fine. So as of right now, I have no idea why this issue would pop up. Again, this is only happening to me when I have my iPhone plugged in and charging. It's very frustrating....

Jan 27, 2013 10:04 PM in response to Milesd3

UPDATE


This situation is quite confusing. The fact this problem only occurs while my phone is plugged in my bedroom (I have been using an extension cord). I've tested my phone out by charging it in my car and from MacBook Pro through out the day. I couldn't replicate the issue. Again, it only happens in my room...


Now, I'm plugged directly into the wall in my bedroom and I haven't been able to replicate this touchscreen issue. I'm wondering if it was my extension cable causing the problem...

iPhone 5 Touchscreen Problems

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