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iPhone 5 Touchscreen Problems

Just unboxed the iPhone 5 and for the most part it's great. But one big problem has been occurring with the touchscreen, which I've heard is new (integrated with the display itself versus a separate capacitive layer as in past iPhones). I'm curious if anyone else has been having this issue or has any suggestions on what to do...


The touchscreen acts up by "sensing" my finger even when it's not actually touching the screen, but is just very close. This happens gradually at first, then it seems to get a little worse, requiring me to use more exaggerated gestures to actually get the phone to do what I want it to do. Eventually the phone will just respond to my hand waving above it even several millimeters above the screen, and seems to go haywire. It starts missing the letter/button that I'm trying to type. Sometimes the whole screen freezes to where I can't swipe to unlock, slide between home screen pages, etc. Although the physical buttons like the home button and standby button do seem to still respond despite the touchscreen being messed up or frozen, it doesn't get rid of the problem when I go back to what I was doing.


Eventually, I end up resetting the phone by holding down both the standby and home buttons simultaneously for a few seconds. When the device powers on again, it seems to have done the trick and the touchscreen is back to normal. However, the problem reoccurs with a fairly high/annoying level of frequency. (I mean I've only had the device for a few hours total and it's already happened at least half a dozen times.)


Has anyone else experienced this? Does this sound like I have a lemon or could this be a general issue? I wonder if it can be fixed with a software patch or if I need a replacement screen/device. Pretty frustrating to deal with right out of the box, and I don't really want to go anywhere near an Apple Store today with all the craziness that's probably taking place...

iPhone 5, iOS 6

Posted on Sep 21, 2012 12:58 PM

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243 replies

Jan 27, 2013 11:41 PM in response to james832001

I just wiped my iPhone 5 - downloaded all my apps hoping this would work. Plugged in my lightning cable and not one minute later this crap touchscreen problems started up again!!!! I just don't understand why now... From the day I got my first iPhone 5 Sept 21 up to a few days ago I've had zero issues... Well besides my lock button breaking, I haven't had any major issues. I find this touchscreen problem to be a liability. I can't charge my phone without it doing the most random thing be it calling people, opening apps and typing all on its own.....


I've had the iPhone 3G, 4, 4S and now the 5 (3rd phone) and had ZERO problems till now. I'm just waiting for my phone to blow up in my face......

Jan 28, 2013 6:32 PM in response to westlawn51

I have this problem as well with my iphone5


the touch screen starts to malfunction when I am out. When I am home, it generally works ok.


Outside, the first symptom is touches start not to be registered then it ceases to recognize everything. If I lock and unlock it using the button it'll start working again, sort of, but not for long.


Thanks to the person above who suggested it might be temp related. Although outside is far from cold, it is probably slightly colder than inside -- so I'll try the fridge test.


I'm worried about going to the apple store and not being able to demonstrate the issue!

Jan 28, 2013 7:19 PM in response to james832001

Did you try a different outlet? At you using the official apple charging port and lightning cable? If I plug my apple lightning cable into my generic charging port I get the screen unresponsiveness. If I plug my lightning cable into the official apple charging port the problem is gone.


I think it's a grounding issue. Next time it acts up, try it with your case off. Your hands touching the device might make a difference. If so the. It's a grounding issue with a ****** after market charging port or possibly a bad ground in the outlet.

Jan 29, 2013 10:03 PM in response to westlawn51

Went to apple store, made appointment with genius bar.


The guy asked me the problem I said well the touch screen often stops working, but unfortunately I'm not sure I can demonstrate the problem, as there is no guarantee it will not be functioning at the time of the appointment.


He said, don't worry, I've seen this before, we'll believe you, just back it up (read: we will give you a replacement).


My read: they are getting a steady stream of people with this problem with the iphone5 and are just doing swaps no questions, no arguments.

Jan 30, 2013 4:37 AM in response to nyc863

Just be happy they're replacing it bud. They don't really make you recreate the problem anyways they just need you to be upset or complaining about something and they'll swap it. By the way, they also don't argue with you I'm sure if you got to the argument part they would just say if there's a problem that you see we'll go ahead and replace it for you. They aren't going to have you deal with something that doesn't exactly work. I hope everything gets fixed with all of yours.

Feb 15, 2013 6:07 PM in response to westlawn51

Screen froze completely after 3 days. Every other button works, just can't interract with screen no matter what type of re-set you do. I have had previous models continuously for 4 years without a single problem. Took it in to Genius Bar yesterday and they replaced it no problem under warranty. Not so surprising, they want you back buying apps ASAP.

Mar 8, 2013 12:58 AM in response to westlawn51

This solution worked to solve the incorordinated and hyper responsive touch screen.

This problem persisted ONLY when the charging is complete (100%) and still the cable is connected to the power source or to the laptop. Once the charging cable is removed, the problem stopped. I checked it repeatedly by typing text with the cable on and off (charge being 100%). The problems exactly stopped once the cable was off.

So might work, in case of minor touch issues.

May 28, 2013 9:14 AM in response to casarboleda

In your case, I would call Apple support and tell them that it happens at random times. They will put a lock on it and force it to be replaced. The next day you should recieve a box with instructions on shipping the phone back. They also offer express which makes them need your credit card but you get the phone first with instructions on how to send your defective one to CA.

iPhone 5 Touchscreen Problems

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