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iPhone 5 Touchscreen Problems

Just unboxed the iPhone 5 and for the most part it's great. But one big problem has been occurring with the touchscreen, which I've heard is new (integrated with the display itself versus a separate capacitive layer as in past iPhones). I'm curious if anyone else has been having this issue or has any suggestions on what to do...


The touchscreen acts up by "sensing" my finger even when it's not actually touching the screen, but is just very close. This happens gradually at first, then it seems to get a little worse, requiring me to use more exaggerated gestures to actually get the phone to do what I want it to do. Eventually the phone will just respond to my hand waving above it even several millimeters above the screen, and seems to go haywire. It starts missing the letter/button that I'm trying to type. Sometimes the whole screen freezes to where I can't swipe to unlock, slide between home screen pages, etc. Although the physical buttons like the home button and standby button do seem to still respond despite the touchscreen being messed up or frozen, it doesn't get rid of the problem when I go back to what I was doing.


Eventually, I end up resetting the phone by holding down both the standby and home buttons simultaneously for a few seconds. When the device powers on again, it seems to have done the trick and the touchscreen is back to normal. However, the problem reoccurs with a fairly high/annoying level of frequency. (I mean I've only had the device for a few hours total and it's already happened at least half a dozen times.)


Has anyone else experienced this? Does this sound like I have a lemon or could this be a general issue? I wonder if it can be fixed with a software patch or if I need a replacement screen/device. Pretty frustrating to deal with right out of the box, and I don't really want to go anywhere near an Apple Store today with all the craziness that's probably taking place...

iPhone 5, iOS 6

Posted on Sep 21, 2012 12:58 PM

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243 replies

May 28, 2013 1:58 PM in response to jenniferfromlake charles

You guys should bring the phone to Genius Bar for replacement, but I would expect to make two trips as for my case.


Trip one: I told them the issue the they tried to reload everything again. I was home and screen still locked up time to time. I used my ipad to take video while it had issue.


Trip two: came back to Genius Bar and showed them the video, they agreed the issue and replaced my iphone. The device has zero locked up since 7 months usage

Jun 3, 2013 5:30 PM in response to westlawn51

In case it helps anyone viewing this topic, my iphone5 had some pretty dire screen freezing issues, for example it would just go unresponsive, or respond in fits and starts. It seemed to happen when I was out and about, but not at home. Sometimes I could reproduce it other times I could not.


The apple store recommended a wipe and restore which I did, and things did get a bit better.


Anyway it turned out to be the screen protector that came with my iphone5 case

I peeled it off, and the problems went away. I've been using the same phone now for several months without a single touch issue (with no screen protector).

Jul 2, 2013 4:44 PM in response to westlawn51

Unboxed my iPhone 5 today. Everything way fine until this crap happends to me aswell. But the screen only stop reacting when it charges. and the i felt on the charge adapter and it was boiling hot. I swappit it to the charge adapter i used for my iphone 4 and now it works while it charging, without any freezes or wierd behavior.

So far so good, but i did just felt on the adapter now again and it start to getting hot. but maybe the old adapter still works. So hopefully its just the new adapter that make the phone reacting wierd. I will come back for feedback how the knew charging adapter worked.


Hope this will help some of you guys problems too!

Jul 8, 2013 2:45 AM in response to westlawn51

The iPhone 5 DOES have Hardware issues. And I wish more people would complain instead of just living with it.

Apple really messed this one up and I am seriously considering selling the 5 and waiting for the next model.


I am on my 4th iPhone 5 now. Never had any problems with my iPhone 4 or 4S.


1st iPhone 5 had a extreme light-bleed coming from the top of the display.

2nd iPhone 5 had a blurred display which did not look anything like Retina should.

3rd iPhone 5 would not respond while connected to the supplied charger. Using my old charger belonging to the iPhone 4 worked without problems. However, the Touchscreen became generally unresponsive about 2 Months later, even while not being charged. Connecting the phone to anything 3rd-Party caused the screen to go crazy. To make things worse, my carrier upgraded to LTE and now the Touchscreen starts loosing control as soon as LTE is activated.

4th iPhone 5 Still has the LTE-Touchscreen issue. Received a new Phone, charger and cable from the Apple-Store (Very good service by the way). No problems anymore while charging and phone seems to work OK. The problem with the Touchscreen while connected to LTE persists. Many people have this issue and there is no solution so far!


I would love to see an official statement from Apple regaring these countless Touchscreen and Display-issues. Especially the fast growing ammount of people who are starting to have Touchscreen-Issues due to being connected to new LTE Networks!

iPhone 5 Touchscreen Problems

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