Skip navigation

iPhone 5 flash and shutter out-of-sync

17075 Views 69 Replies Latest reply: Mar 9, 2014 6:19 AM by miket41 RSS
  • jamesfromjohnstown Calculating status...
    Currently Being Moderated
    Sep 30, 2012 6:00 AM (in response to -bam-)

    That worked for me too, which further makes me think it is a hardware issue.  But I called apple and they said it is hardware and to go to the apple store to get a replacement. I told then other people are having the same issue he escalated it to a support engineer but the engineer said there were no enough reports to be considered a bug.

  • jamesfromjohnstown Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 6:00 AM (in response to jamesfromjohnstown)

    I meant not a hardware issue.

  • xXMACMANXx508 Calculating status...
    Currently Being Moderated
    Oct 2, 2012 7:24 PM (in response to greymatt)

    @ Wastd.d

     

    How is the restore worked. I just noticed my 5 doing the same thing!!!!

  • wasted.d Calculating status...
    Currently Being Moderated
    Oct 3, 2012 7:58 PM (in response to xXMACMANXx508)

    for about around 4 days after the restore everything was fine then recently it started again.

    I have tried every idea that ive seen posted,  setting the flash to on instead of auto,  resetting the settings,  restoring the phone completely and nothing seems to make a lasting difference.

    At this point ive resigned myself to the fact that ill have to wait for apple to acknowledge and address the issue.

    If anyone else has any other ideas id be glad to hear them.

  • foxbln Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 5, 2012 4:46 PM (in response to greymatt)

    i have the same problem with my iphone which i purchased in berlin, germany.. this *****, i tried everything. i head of people getting replacements at the apple store - is that true?

  • cubsfan16 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 7, 2012 12:11 AM (in response to greymatt)

    I'm having the same problem, has anyone found a permanent fix or heard of a possible software update to fix the issue?

  • killhippie Level 3 Level 3 (580 points)
    Currently Being Moderated
    Oct 7, 2012 1:11 AM (in response to cubsfan16)

    I think it may be a hardware issue, I am saying that as right now I have two iphone 5's, one I got on the 21st, with scuffs and dents, and thats going back which takes pics fine and has never missed a beat with the flash, thats a week 35 build I think. The second is a week 39 and that has the flash problems, but the phone is imaculate. Seems you cant win with this years iPhone 5 at all, I have never had so many issues with a phone, of course the 5S will probably be a much better device from the learning curve of problems Apple is having with this one I expect..

  • wasted.d Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 8:50 AM (in response to killhippie)

    My phone is a week 35 and came in perfect condition, no marks or scratchs. My camera however does have this problem. 


     

    Model introduced: 2012

    Serial number: ****************

    Production year:     2012

    Production week :   35 (September)

     


  • fabio2191 Calculating status...
    Currently Being Moderated
    Oct 7, 2012 10:30 AM (in response to greymatt)

    Hello guys, I've resolved with a simple restore (Home+power). Now the sync is ok.

     

    Bye,

    Fabio.

  • wasted.d Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 10:49 AM (in response to fabio2191)

    Hi, thanks for the input but if you read through the thread youll see that everyone has tried this and the results are always the same,  it solves the issue for a short period of time but it always returns as it does with the following.

    Turning off and on,

    Resetting,

    Restoring,

    DFU Restoring

    The ONLY way this issue will be resolved is by apple either by software update (assuming its a software bug) or handset replacement (if its a hardware bug).

  • fabio2191 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 11:33 AM (in response to greymatt)

    Yes, I'have resolved the issue for only few minutes!!!

    I think the problem is software and no hardware... But Apple know this issue??

     

    Sorry for my english, I'm italian...

  • killhippie Level 3 Level 3 (580 points)
    Currently Being Moderated
    Oct 7, 2012 12:04 PM (in response to wasted.d)

    I wonder if its because they are using different manufacturers chips other than the A6 in these phones and some have a hardware/software with the camera, I'm grabbing at straws but I have spent a day taking pics with the week 35 phone with no issues, the week 39 will fail to sync with flash very quickly. I have seen one report of a 4s with this issue but that could just be a fluke, I'm going to try a replacement I think. which is annoying as the rest of the phone is great. The only difference camera wise I have noticed is the week 39 has more rattle noise in the camera and the sapphire lens looks slightly different, but that could just be manufacturing process differences.

  • fabio2191 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 12:44 PM (in response to greymatt)

    But how can I understand wich week is my iPhone?

     

    Thank you

  • cubsfan16 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 7, 2012 2:58 PM (in response to greymatt)

    I reset it but it comes back the next day, has anyone heard a solid answer if this is a software issue?  Have the other people with this issue returned your phones or are you waiting to hear?

  • killhippie Level 3 Level 3 (580 points)
    Currently Being Moderated
    Oct 8, 2012 2:01 AM (in response to fabio2191)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (3)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.