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Scuffs/Scratches On New iPhone 5 Right Out Of The Box

Just opened my iPhone 5 which I ordered from Apple.com. As soon as I opened the box, I noticed nicks and scuffs in the bezel. I realize that at some point this might happen from normal wear and tear, but right out of the box is unaccepted. Is Apple aware of this and if so, what can be done to get this taken care of?

Posted on Sep 21, 2012 3:23 PM

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1,365 replies

Sep 25, 2012 4:46 PM in response to treasure85

I think the iPhone that had less problems scratching was the original iPhone! I still have mine, the digitizer and the back are flawless, and I didn't use a protector. Still works too. The 3g and 3gs where the worse, the back plastic got scratched up so easy, specially the black ones. I never had problems with the 4 or the 4s, just along the metal antennas, with a few scratches. Can't wait to get my iPhone 5 tomorrow.

Sep 25, 2012 5:15 PM in response to Matthew Pendergraff

I bought the black iPhone online from apple. I got it in the mail as expected. After close inspection I noticed a dent in the corner on the edge. The next days went to the apple store. They said, yup it's flawed. I said, yeah apple makes this elaborate video about how beautifully, and precisely it's made so I expect it to be perfect." He understood. He said the black is baked on paint so it can chip and scratch easlily. I asked if i could just return this and get the white rather than just exchange for the same black iPhone. He said, we can do that. The white phone did have a little black grease on the edge but I was able to clean that off.


I really wanted the black but I'm satisfied the white. But like I said, if apple is going to make a video promoting their production, design and precision when building the iphone 5 then I expect nothing but perfection when I receive it.

Scuffs/Scratches On New iPhone 5 Right Out Of The Box

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