Scuffs/Scratches On New iPhone 5 Right Out Of The Box

Just opened my iPhone 5 which I ordered from Apple.com. As soon as I opened the box, I noticed nicks and scuffs in the bezel. I realize that at some point this might happen from normal wear and tear, but right out of the box is unaccepted. Is Apple aware of this and if so, what can be done to get this taken care of?

Posted on Sep 21, 2012 3:23 PM

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1,365 replies

Nov 16, 2012 2:37 PM in response to davidsayz86

I saw no point in making a police report since theres no plates to report. And since Verizon iPhones are factory unlocked all they can do is just swap to a different SIM card and it will work. I have the counterfeit money but I dont want to risk trying to use it since Im sure someone will notice it. The texture of they money gave it away and the color. I just posted on Craigslist to beware of those crooks.


Besides someone messaged me from Craigslist saying he too went through a similair issue where counterfeit money was used. Cops told him that if there was no gun or weapon involved they cant do anything. Waste of time

Nov 16, 2012 5:04 PM in response to Matthew Pendergraff

Well the power button on the Asurion replacement is not very responsive, Sometimes have to press 2-3 times to get it to turn on/off. So I called Asurion and they will be sending me a replacement afterall. I checked the serial number on that site and its week 37 (September) So im assuming Asurion has an older batch of iPhone 5's (dont know if they have their own phones they ship or do they get them from foxxconn like Verizon) Which if thats the case then ill probably get another damaged iPhone, It has a tiny power button rattle too. But yeah the power button is defenitely deffective it wont work on 1st time all the time. Atleast with Asurion you dont have buy the phone and have them refund you after they get the deffective one. And I wont have to ship back the box or any of the accessories , just the phone by itself.

Nov 19, 2012 7:46 AM in response to Matthew Pendergraff

User uploaded fileFor what it's worth...


Purchased iPhone 5 a few days ago. Took it out of the box and there is a scratch running across the top of the phone.


I tried to ignore it but I think I'm going to exchange it today. I had an iPhone 4--never had a scratch.


When I exchange it I'm going to inspect the new phone before I leave the store.


It wouldn't be a big deal for something that I spent a few dollars on.


But I think if you spend a couple hundred dollars on a phone, it should be in pristine condition out of the box.

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Scuffs/Scratches On New iPhone 5 Right Out Of The Box

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