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Scuffs/Scratches On New iPhone 5 Right Out Of The Box

407461 Views 1,363 Replies Latest reply: Dec 15, 2013 6:40 AM by kopdeck RSS Branched to a new discussion.
  • iinami Level 4 Level 4 (1,400 points)

    i haven't read the whole thread but isn't there an apple store near you?

  • austiiinnnn Level 1 Level 1 (0 points)

    Yikes. I now regret sending them my phone.

  • beekatt Calculating status...

    I too have a tiny nick on my black iphone 5. I am not sure if it was there when I took it out of the box or not, but I just noticed it today. It's frustrating because I expect more from Apple considering they're so design focused. I am not sure I want to replace it since I am not having any of the other issues people are complaining about -- My battery life is excellent... no purple tint on photos... no wifi issues... speed is excellent... sound quality is excellent. I think I can live with the nick for now, but will take a picture and contact AppleCare so there is a record.

     

    Brian

  • getstu Level 1 Level 1 (5 points)

    I asked and am still waiting to know why this escaped the factory, I have a lot of time and money invested in Apple Co., I am an independent Apple Consultant and recommend the product everyday and find Many new subtle changes in production that cause Me concern. If this was a one off that is one thing but the # of out of box instances alludes too something more sinister considering this is QC 101. All Apple Loyalist deserve an answer ASAP instead of accepting another. Apple is better than this!Bottom Missing Paint.jpg

  • austiiinnnn Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 8:28 PM (in response to getstu)

    Was this a brand new device or a replacement? 

  • Ben Zhong Level 1 Level 1 (0 points)

    i just can't believe up until now, Apple still has done nothing about this or even admit it!

  • getstu Level 1 Level 1 (5 points)

    Brand New...

  • austiiinnnn Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2012 9:51 PM (in response to getstu)

    I just want to know how long it's going to be for them to mail me my replacement. I don't even care if it's scratched at this point. They can even send me my old one back! I'm just tired of waiting.

     

    Can anyone tell me how fast they got their phone with the "you ship yours back first" method?

  • SFapplegirl Calculating status...

    My hopes are that they will relax the exchange "same for same" rule and let us Get a White one instead which seems to be less likely to show scratches

  • philiweiss Calculating status...

    I'm still using an iPhone 3G and was looking forward to buying a new iPhone 5 to replace it because I thought it more beautiful than the 4/S. Looking at this thread and all the comments and articles all over the internet, I'm going to wait with my buy until I can see Apple solving this. What I don't understand: Next to my 3G I've been using a Nokia N8 phone for the past two years. This phone features a unibody design made from... anodyzed aluminium, same as the iPhone 5! After 2 years of daily (careful) use without protection case, there aren't any scuffs or scratches on my device anywhere (except for two/three nicks from a fall on a raw stone floor). If Nokia could produce this kind of quality two years ago, why can't Apple now?

  • joff81 Level 1 Level 1 (0 points)

    I have to admit I'm getting rather annoyed by the reports I've seen over the last 24 hours ever since Phil Schiller made is statement that did nothing to address the issue with iPhones being scratched out the box.

     

    Since the statement everyone seems to assume that its normal for the iPhone 5 to scratch and chip but what they all forget is the 2 magic words "WITH USE".

     

    What is worrying is that after this statement people are going to assume that we are all damaging out iPhones and then complaining about it, the truth is most of these iPhones were scratched and/or chipped out of the box "WITHOUT USE" and the problem is now with waiting for stock levels to arrive its going to be hard to prove that these scratches and chips were there before use.

     

    I reported mine to my local three store within 1 hour of purchase and got a case number off apple but as my local three store don't have stock until next week at the earliest I can't get it replaced (I live to far away from an apple store to get it swapped and don't have the extra £529 to get a replacing sent). I just hope they still replace my iPhone 5 after the stupid statement Phil Schiller put out without addressing the true issue that affecting us.

  • Tommy122 Level 1 Level 1 (0 points)

    Judging by all of the compliants about scratches and dents right out of the box, Apple has a problem with it's supplier.  I think that the reason most of you are getting the run-a-round from Apple support illustrates that there is a large problem.  Apple obviously doesn't want to have to replace all of these phones, so I suspect that they are going to be in a state of denial like they were about the antenna issues with the iPhone 4. I suggest that you need to complain loudly over and over or they will try to ignore it hoping that it will go away.

  • JeremytheIndian Calculating status...

    My wife's phone had a nick right out of the box. I would know, I took it out and set it up. Looked along the edge and found the the nick.

     

    Wife took her phone to the Apple Store today. "Genius" said our nick wasn't the "type they were seeing" (so i nicked it with my raw manliness and grip? Was I holding it wrong)

     

    Anyway the "Genius" says he can give her a replacement but it's a "one time swap" if her replacement has nicks she'll "have to deal with it".... Unacceptable.

  • molotovito Level 1 Level 1 (60 points)

    I received my iPhone 5 yesterday. No nicks or scuffs, it's a white iPhone. Now that I have the phone in my hands, and comparing it to the pictures some people have posted here, some of those scuffs and nicks are really small, you need a super macro lens to pick them up, or use a magnifying glass just ot look at them. You can't see them just by looking at the phone. This is my opinion, now that I have my iPhone 5 and i can see it for myslef. Now, the anodized flaws are another thing, I think those are easy to notice.

  • austiiinnnn Level 1 Level 1 (0 points)

    Excuse me, but, are you telling us we can't see the scratches? How do you think we found them to begin with? How insulting. You're obviously not giving the human eye much credit because these nicks/scratches are clearly visible. And us being the ones who waited hours and paid for these phones, we're looking at our own phone with a little extra scrutiny than some guy on the internet. I'm glad you got an immaculate phone, but don't try to demean our issue, especially when we're stuck waiting for Apple to get us a new device.

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