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Scuffs/Scratches On New iPhone 5 Right Out Of The Box

Just opened my iPhone 5 which I ordered from Apple.com. As soon as I opened the box, I noticed nicks and scuffs in the bezel. I realize that at some point this might happen from normal wear and tear, but right out of the box is unaccepted. Is Apple aware of this and if so, what can be done to get this taken care of?

Posted on Sep 21, 2012 3:23 PM

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1,365 replies

Sep 21, 2012 4:03 PM in response to Matthew Pendergraff

I noticed this as soon as I pulled my phone out of the box and it looks like it's a fairly widespread issue (link below). I'm sending an email to AppleCare just so there's a recod of it on day one. Not a huge issue, but when you buy a device that (unsubsidized) is $700, you expect it to look new, not used. The black plate on mine seemed dirty too.


http://appleinsider.com/articles/12/09/21/some_users_find_scuffs_nicks_on_newly_ purchased_iphone_5s

Sep 21, 2012 4:55 PM in response to Matthew Pendergraff

I have noticed a very small nick in my black iphone 5's bezel where you can see the silver metal through it. When I take a macro shot with my camera, it is definitely a very small gouge in the metal. I definitely did not do this. But when I took it out of the box, I did not look at it that carefully, it was only when I was waiting for it to sync my apps that I noticed it.

Sep 21, 2012 5:39 PM in response to Saurabh Rastogi

I thought I am the only one who has this problem. I found 4 dent on the bevel edges of my Iphone. The reason it is obvious because it shows the shiny aluminum underneath the coating. When I brought it back in for an exchange, the first thing they ask me was "did you drop it?". I told them if I drop it the damage would be much bigger than the dents that I showed them. I thought that they were not very sensitive about the feeling of the customer who just had the phone for less than 2 hour from UPS. It look as if they have a problem with the process. I got the phone exchanged but did not like the look on the face of the customer associate. Will not buy another Iphone again.

Sep 21, 2012 6:06 PM in response to GT_YellowJacket

Anyone here remember if the iphone 4 or 4S had similur complaints ? This forum and the MacRumor forum is full of complaints about this. Now I'm concerned about my yet to arrive iphone and thinking about just canceling and walking into an Apple store later, purchase, open the box at the counter, to check it out right there, and if necessary, return it immediately. 😟

Scuffs/Scratches On New iPhone 5 Right Out Of The Box

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