Face Time over the cellular network

I am having trouble face timing over the cellular network it says I have to contact AT&T, but they don't know what I am talking about. Help???

iPhone 4S, iOS 6

Posted on Sep 21, 2012 8:00 PM

Reply
9 replies

Sep 26, 2012 8:52 PM in response to Robnan

Sorry I am responding to everyone who has brought this issue up to make sure that the word gets out. I am glad to see that this is getting noticed. I went thru this today


AT&T wants to charge for it. Also caution: If you are "grandfathered" into an unlimited data plan and switch to a new "termed" data plan just to get face time available without wifi your unlimited data plan is no longer valid. Also note that AT&T no longer offers an unlimited data plan at this time so you cannot get it back


I downloaded IOS6 and turned my wifi off and tried facetime. It advised that I need to contact AT&T to make sure I had the applicable data plan.


I had an interesting conversation with AT&T today. They told me that I had to sign up for a new plan.


They fully admit that Facetime is interent based and goes over the internet when connected to wifi. I responded that when wifi is turned off, it goes thru the internet on the phone which is data. Since I have unlimited data they are now restricting my unlimited data. They won't deny that. They only state that AT&T offers a new plan which allows you to use facetime without wifi. I believe it was called "mobile sharing"


I escalated to three different supervisors until there wasn't a higher one present. They commited to have someone call me back tomorrow. I asked that take this as a formal complaint. I also advised that I would be contacting the BBB as they have stepped over the bounds of ethichal behavior.

Sep 29, 2012 1:14 PM in response to Lindamexicana2nv

I too found this problem today. Except for me, I only have an iPad 3. I don't even have an AT&T phone plan. And AT&T won't allow me to use facetime over any of the iPad prepaid data pans either. They say it has to be part of a shared phone data plan. I don't have a personal AT&T phone to do that with, if I even wanted to.


So technically, I'd have to put my iPad on my wife's plan (which would kill her grandfathered unlimited plan, since they wont allow that either) or become an AT&T phone customer. So essentially, Apple's update that brings Facetime over cellular for iPad 3 owners comes with huge caveats for AT&T customers. Lame. I'm quite disappointed in both Apple and AT&T for letting this policy be implemented.


I also plan on canceling my prepaid iPad data plan when the 30 days are up, which I had been keeping each month. I will instead only purchase in emergencies, until AT&T stops telling me which legitimate programs I'm allowed to use, and which I can't.

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Face Time over the cellular network

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