You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 lte signal/reception problem

I picked up my Verizon iPhone 5 today. When it's on 3G ill have full signal (5 bars) and the Internet works great. When I go into settings & change to LTE my signal will drop down to 2 bars. And this consistently happens in different cities. Why is this? Does anyone else notice this on their iphone 5? I tried resetting and turning the phone off and on and still same problem. It even goes as bad as 1 bar of reception on lte.


Thanks

iPhone 5, iOS 6

Posted on Sep 21, 2012 10:22 PM

Reply
612 replies

Sep 22, 2012 9:49 PM in response to JCali

I'm also in the GTA (Toronto), but with Telus. Both my son and I have new iPhones, and we only get 3G in the North York area. However, he went to Vaughan today and got LTE there. I called Telus and they said to reset the network on my phone; when I did, I got LTE, but then it went back to 3G within 30 seconds. They're looking into it and will get back to me.

Sep 23, 2012 7:50 AM in response to mikew3804

I just moved over from the Galaxy S III. I now have and iphone 5, and I can honeslty say that the iPhone 5 has the weaker reception in the LTE department. You would think that with Apple's typical quality standards that this would be the other way around, but its not. I made the GS3 jump after they released the 4s without LTE, and came back to have the i5 with it, but I am currently quite dissapointed in the results.

Sep 23, 2012 7:48 PM in response to omsterathome

I've talked to a "technician" at bell and they said that updates are going to be made in the next few days, some kind of calibration or carrier update is coming. Basically what's happening with me is, as soon as I switch LTE on' I get no service at all then I switch it off it resumes 3G at like 4-5 bars. It's pretty much failing to revert back to a 3G connection once LTE. Is on. And LTE coverage (when it is working) is very patchy throughout the island of montreal, even downtown, giving me at times 4 bars but mostly hovering between 2 and 1...I mentioned all that to the technician I had to wait an extra 15 mins to speak to said what I mentioned above.

Sep 24, 2012 4:58 PM in response to omsterathome

Nothing wrong with the iPhone 5 it's the Carrier & LTE. The new phone has better reception in 3G than my iPhone 4. If the LTE signal is weak the phone will keep switching between 4G & LTE. Just turn the LTE off in weak areas. As carriers coutinue to expand their LTE networks thinks will get better. If anyone thinks they will get LTE every where they are dreaming

Sep 24, 2012 5:13 PM in response to RJS50

Unpacked the i5 (Black) with reverence similar to inspecting a freshly polished shinken- it is an actual ritual in itself. Joke aside, placed a protective case and when adjusting it, I noted, right above the Lightning port, a silvery mini line as the iodized paint I guess had been scratched? there is no dent or no cut per say, which leads me to believe black paint was removed with with pressure. I still do no understand how it got there and am tempted to think factory.


yesterday unplugged at 345 PM the i5 at 100% Ottawa. I used it 3 min at 6 PM for web surfing. Then at 9 PM did a bit of texting. At 11 PM it was at 34%. Considering I was using an iPhone 4 days before, and I could do these minute things for several days before it drained, it appears the 5 drains incredibly fast...


Then I confirmed it later today. Spoke with Bell. Problem with the LTE network. So Going up and down the spectrum it burns wattage. Pics to prove it:


One erly shot with LTE on,, no LTE signal..


User uploaded file


Then Another while talking to tech.. Its 3G:


User uploaded file


Finally with LTE:


User uploaded file


And no LTE: watch the bars...


User uploaded file

Sep 25, 2012 9:42 AM in response to omsterathome

I have had an iPhone 5 since about 20 minutes after 8am (mountain time) on Friday. I am in Edmonton, Alberta, on the Bell network.


All totaled, I believe I may have actually had LTE coverage for about 10% of my expereince thus far. I have contacted Bell and they were unable to tell me anything after having been on the phone, troubleshooting for an hour straight.


This is extremely frustrating and I have no doubt that the carriers are in a hurry to resolve the issue. I do not believe that the issue is the phone, but I could be wrong. Standing in West Edmonton Mall (notorious for terrible reception) I had full signal. So I definately believe the antenna is adequate. The issue is the LTE coverage. Perhaps the carriers infrastructure is being strained? Who knows... but I would appreciate a press release at some point to help alleviate the questions. Im sure Apple would like that too as there are going to be a number of people that will take their frustration out on the phone and blame it instead of the carrier.

Sep 26, 2012 12:49 AM in response to omsterathome

Thank goodness, i thought i was the only one experiencing these issues, yes the 3G signal on the 5 is actually improved and better than my iphone 4. yet when i manually switch to LTE it first shows full LTE signal than drops to 2-3 bars. i hope this is a carrier/LTE problem and not the phone itself. will apple come out with an update to fix all this? or the carrier?

iPhone 5 lte signal/reception problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.