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iPhone 5 lte signal/reception problem

I picked up my Verizon iPhone 5 today. When it's on 3G ill have full signal (5 bars) and the Internet works great. When I go into settings & change to LTE my signal will drop down to 2 bars. And this consistently happens in different cities. Why is this? Does anyone else notice this on their iphone 5? I tried resetting and turning the phone off and on and still same problem. It even goes as bad as 1 bar of reception on lte.


Thanks

iPhone 5, iOS 6

Posted on Sep 21, 2012 10:22 PM

Reply
612 replies

Oct 2, 2012 10:57 AM in response to Pete boston

Thank you for your updates, they are much appreciated by all of us with the same problem! Let us know about the SIM, as it seems to be the easiest thing that they all blame each other on.


Most probably a software issue, but it could be a hardware fault, we really can't rule that out yet.


My buddy at the Apple Store says they haven't heard of any of this either up to 1-1/2 weeks after the release. I'll have to check up on him see if he got any complaints.


Make your voices heard everyone, and call/Email Apple iPhone Support as I did.

Oct 2, 2012 11:02 AM in response to ottawa_guy

Hey Ottawa guy,


Just got off the phone with Bell Tech Support. He acknowledged the issue seems to be on the Bell network, specifically that not all areas that appear as LTE on their map are actually LTE enabled. I live in Kanata where I should have connectivity but do not, except for occasionally early in the morning. I get a strong LTE signal in the Bayshore area (not just the mall) and I am currently at Algonquin College and getting a good LTE signal as well. Bell guy told me the rollout is progressing and although not everywhere yet Ottawa will "soon" be fully enabled. How long that is he could not say. Annoying, but at least an answer. I guess patience is on the menu today...

Oct 2, 2012 11:22 AM in response to Albru00

in in Gatineau specifically, in a LTE zone. The tower is down the road from me. No problems with that specific tower. Just got off the phone with Senior tech support. I'm added to the list. Seems that Apple and the providers need to make sure they have the proper LTE frequencies for the switch off to 3G and then back to LTE, so most likely a SW update needs to be done. They told me to be patient and wait for the carriers and Apple to sync their data.


Swapping the Nano-SIM is yielding a 50/50 success rate, according to the senior tech I talked to. Swapping the phone is yielding no results

iPhone 5 lte signal/reception problem

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