just back from the apple store and sure enough, the first person I meet tells me off his back that most likely too many apps open to which I said sure enough not the case. he was just the person who takes an appointment. so i went to the appointment and met david, very nice older man which also told me, perhaps too many apps!. so I explained that this happened from one day to another in which stanby mode only came to 10h without use, I showed him the usage since it was the last time i charged to 0% in the store. He saw 9h20m standby and 3 min usage and he didn't seem surprised at all.
david performed an amazing battery test in which a little ball was well in green and told me promptly that there is no problem with the battery and at this point i got a bit nervous cause I knew where this would end. BTW what an in depth battery check they have. Not one log was opened
He started his rap about apps open to which I said that we have to stop from going into this direction cause it is not the cause, I mentioned 3500 comments and 800000 views to which he said, "I don't read on the Internet cause its all untrue and people just tell stories. I just thought hmm. Then he asked me if I use the phone in town because of reception and I said yes and also showed him the cpu info and that is was in between 1 and 6 which meant that it is not in some never ending request loop for network or data or any other magical battery drainage circle. So he said, "there is nothing wrong with the battery and can't replace anything including the phone" like I wanted a replacement phone, I just want that thing to work. he also suggested a dfu install and I said do it. While we did that, he asked me to write down my details and he started writing on his ipad about my problem. he asked me if I wanted to read it and when I did, I said that what he wrote had nothing to do with my issue. He wrote that it is a battery problem and i couldn't believe it that he made that story from it. I said to him, " did you just test the battery? and didn't you find it to be in a good state? YES, then how can it be a battery problem? So he started writing again but this time he didn't show it to me. he also confessed that he is in a apple box and that thinking outside it is just not possible. I can't do much about this problem but one thing I can do, go there everyday and keep saying the same thing over and over and over AND over again until they get tired and either fix it or give me another phone. It is clear that I like this phone 🙂
My second visit went as followed. made an appointment and checked in 20 min before, was checked in by an apple with an ipad and was seated on a table. after 1 hour and way after my appointment time, I decided to ask what was going on and I was told backlog, another hour passed and I said this is getting a bit strange and asked another person to look for my appointment and sure enough, the Manager canceled my appointment. I was ****** off and asked for the manager but to no avail. He was simply hiding. Then I was told I will be next in 15 min and I started waiting again 15m 20m and eventually had enough and said that this was the worse customer service ever, it happened at the manhattan 5th ave store. I simply had enough of the so called genius bar which is really just apples. I can not diz the apple company anymore cause it is a fact that the people working at the genius bar are thinking with apples and have never ever tried to actually solve a problem. If any apple bar employee ever crosses my business, guess what customer service they will get.
next store Grand central new york city, just walked in and asked if I could get an appointment and sure enough was checked in and it didn't take long until a little female started to check what was wrong. I explained it to her and well guess what she said, yep...she said " oh you see, some apps can use a lot of battery and it would be better to close those apps and trust me, I was now getting furious. I said i get 10h of standby and she said well that is normal and then I showed her (i had it open on their mac) where apple in about the phone writes 255h to which she said with an amazed face, "oh that is only in airport mode" and I said i get 10h in airport mode and so it went on back and forth until I had enough and asked for a technical person and he came but he could not help me either because there was no usage data yet. So I said keep it for two hours and look how much the phone looses in that time in airport mode but again that was not something they would do. They told me to come back in a few days.
I know that I am unlucky with my problem but I am not the only one. other people were angry for getting no help at all and as someone already posted, apple doesn't care as everyone can see, not one response from apple to so many problems with battery issues. I am not angry at them anymore cause if I know one thing in life then it is this...What goes around comes around.