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Iphone 5 rattles at top when shaken.

Called customer service and they have arranged for me to mail back to them and will replace. One Senior Advisor said it was the new camera's auto-focus that is free-floating. Totally normal noise. Had several iphones prior, last being the 4S and there was not a rattle from the camera. Doubt that's it. Gonna demand a new one at the apple store today. Have a Genius Bar appointment at 4:50. More likely a tired chinese kid on the assembly line messed up. Hard to crank out 5 million phones in 2 months without flaws I guess.

iPhone 5, iOS 6, 32GB Black

Posted on Sep 22, 2012 4:41 AM

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19 replies

Oct 16, 2012 3:13 AM in response to jjsmithny

well said. i am also not going to put up with this....i have received and sent back my second phone and the third one is arriving in a couple of days. i don't care if i have to receive and return 100 phones, i always keep the one i'm returning until after i receive the replacement and backing up to icloud means you have 'your' phone synced very easily. i certainly am not going to put up with bad design/manufacture at this price point!

Dec 16, 2012 4:03 PM in response to Heyiamlost

Noise Problem cured !!!


My iPhone 5 made a rattling noise when shaken after it had "a few falls"


I read in one of the forums that it was the battery coming away from the adhesive.


I checked iFixit teardown of the iPhone 5 and noted the very large battery which occupies two thirds of the screen space from left to right (starting from above the headphone jack side).


I'm not surprised that if it comes loose that it is the cause of the clunking rattle.


One of the forums contributors suggested gradually pressing all the area of the phone on the outside that overlies the battery inside pressing hard between front and back over all of the screen area from left to right that fronts the battery inside. In this way one pushes the battery back on to the adhesive !!


It works perfectly - Problem cured !! - J B Walsh

Iphone 5 rattles at top when shaken.

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