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HusSajAli Level 1 Level 1

I am trying to activate iMessage and Facetime but getting the following error message: "The username or passowrd was incorrect. Try again." although my username and password are both correct. Please, help and advise.

iPhone 4S, iOS 6
Solved by HusSajAli on Feb 2, 2013 1:20 AM Solved

Finally, I solved it !!!


Several problems were tackling the solution in which after fixing them I solved the Original Issue. I would thank you all for the support and the clues.

Here are the problems and the fixes:

  • My Apple ID was on UAE App Store
    • Changed it to Oman
      • Even after changing it to Oman I was not able to use it for FT or IM. I checked FT and IM with two other Omani Apple IDs and both perfectly worked, so I realized that the problem seems to be with my original Apple ID.
  • On Manage Apple ID tab, I found the followings:
      • Address1 field was having some wrong characters
    • Entered only the right characters into the filed which are accepted by Apple
      • Some wrong phone number entries were there (in terms of Country Code, Area Code and the Phone Number itself)
    • I entered my right details for the Phone Numbers
      • Some UAE iTunes notifications were ticked
    • I unticked them out


I would be happy to help anyone having the same problem or any other problems.


Best Wishes and Regards,

Reply by Saleh M AlSaikhan on Oct 4, 2012 9:56 AM Helpful

Hello, can you please do the following:

1. create a new account of apple using different email addresses refferenced in the original email. then try using the new account on the devices in question. the second thing, please try the orginal id on new devices, possibly a friend device or one at apple store.


the first one worked for me. a new account works fine with no issues. the second one didnt as i tried many devices with the old account to no success.



Reply by Ocean20 on Sep 22, 2012 11:22 PM Helpful

What countries you guys in?  FaceTime does not work in some Arab countries

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